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“Amazing!”

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Shangri-La's Rasa Sayang Resort & Spa
Ranked #1 of 10 Hotels in Batu Ferringhi
Certificate of Excellence
Reviewed July 10, 2014 via mobile

We recently spent a week at the Rasa on our honeymoon. Where do we start! The staff are the kindest, friendliest and most accommodating we have ever encountered. There is nothing they won't do to ensure your stay is memorable. Lovely selection of lounges and bars, and the Ferringi Grill is an absolute must for an unforgettable fine dining experience. We stayed in the Rasa wing and were therefore lucky enough to have use of the Rasa pool, which is a beautiful oasis from the heat. Our spa experience at Rasa's Chi Spa was one of the best we have experienced. There are so many staff members we would like to thank, and we wish we could remember everyone's names, but a very special thanks to Nazri, Gana and Goona. We can't wait to come back for more Mojito's at this beautiful paradise!

Stayed: July 2014, traveled as a couple
Thank Fleur M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this reviewResponded July 16, 2014

Dear Fleur M,

Thank you for your wonderful review of our resort. We are pleased that you had an amazing holiday with us.

We appreciate your wonderful compliments on the staff members and we will certainly inform Nazri, Gana and Goona about it.

We hope too see you back very soon for your next Mojito session at our resort.

Warmest regards,

Suleiman Tunku Abdul Rahman
Director of Communcations
Rasa Sayang Resort and Spa

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1,760 - 1,766 of 3,482 reviews

Reviewed July 9, 2014

we firslty went to the Shangri-la back in 2012 from a trip home from Europe and we had to come back ! my husband and I have returned to the Shangri-la for our honeymoon and were not disappointed. when staying in the Rasa wing, you are entitled to the complementary afternoon tea (high tea) and evening Canape's. All the staff are so friendly especially Izzy and his team and Chan in the downstairs lobby serving afternoon tea and evening canape's. we absolutely love this hotel and will definitely be coming back. we left the Shangri-la after 6 days and went to the Andaman in Langkawi, which was a HUGE disappointment. we should have just stayed where we were. keep up the good work !

Room Tip: stay in the Rasa wing
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  • Stayed: July 2014, traveled as a couple
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1  Thank ScottandAlicia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this reviewResponded July 16, 2014

Dear ScottandAlicia:

Thank you for your lovely review of the Shangri-La's Rasa Sayang Resort & Spa.

It's great to read that you enjoyed you stay with us. We will certainly convey your wonderful compliments regarding Izzy and his team and Chan Leong Peng to them personally. They will be pleased and flattered to know that they were mentioned so positively in your review.

We too hope to see you again and look forward to your next visit with us in the near future.

Warmest regards,

Suleiman Tunku Abdul Rahman
Director of Communcations
Rasa Sayang Resort and Spa

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Reviewed July 6, 2014

By far the best place we have stayed at.From the moment of our arrival we received fantastic service from all at this idyllic hotel. An upgrade to a Rasa suite was the start of our most memorable stay. Definitely would recommend that you stay in the Rasa Wing with their complimentary High Tea, Nightly pre dinner cocktails/Drinks and canapes, pool area and choice of two restaurants for breakfast. The staff in all areas were friendly and went out of their way to accommodate our every need. Excellent gym facilities as well and although a little hot for tennis we were very impressed with the offer of iced towels and cold drinks to take with us to the courts. We also had great fun at the little par 3 pitch and putt course.A gorgeous relaxing massage was also a treat not to be missed.
The hotel was also situated a short walk from night markets and a variety of restaurants and bars.
A shuttle service ran regularly in to George town if you wanted to do some more upmarket shopping. Will definitely stay here again when we return to Penang.

Room Tip: Definitely opt for the Rasa Wing
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  • Stayed: June 2014, traveled with family
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2  Thank AnneS1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

The food is great in all the restaurants, especially breakfast. The grounds are beautiful and the spa was really good. However the corridors and definitely the exterior of the buildings are showing their age and need decorating. We had 2 rooms here as the first got some cockroaches in it after a few days of heavy rain. We went to ask them to spray it for us but instead they upgraded up straight away to a suite with a bath on the balcony! We hadn't mentioned or suggested that we wanted/expected to even move room, let alone an upgrade so that was great service. The staff in the beach bar were really good fun, and the happy hour there was a great idea. We also loved the cocktail hour in the rasa wing, free drink (anything you wanted) and a nice selection of light bites too, to kick the evening off.

Room Tip: As a result of our cockroach experience, maybe avoid the ground floor rasa wing rooms with a garden...
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  • Stayed: November 2013, traveled as a couple
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1  Thank Laura1985London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this reviewResponded July 11, 2014

Dear Laura1985London:

Thank you for your lovely review of our resort. We are disappointed to know about the pest situation in the resort. We have informed our Housekeeping team to look into this with our regular pest control with due diligence so that such a matter will not reoccur again.

We thank you again for taking time to write this review and we look forward to your next visit with us.


Warmest regards,

Suleiman Tunku Abdul Rahman
Director of Communications
Rasa Sayang Resort and Spa

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Reviewed July 5, 2014 via mobile

This was the second I stayed in Rasa Sayang. I really love the hotel breakfast and we had our breakfast beside the beach.

The room is big and clean. Especially the bathroom with big bathtub. Really comfortable.

Stayed: January 2014, traveled with friends
1  Thank Sandra S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

My family and I stayed at the hotel for 4 nights a couple of weeks ago and we had a wonderful experience. The hotel is located in the nicest part of Penang, the Ferringhi Beach, and its staff (from the bell boys to the waiters at the Ferringhi Grill) are all very warm, professional and attentive. We especially enjoyed our breakfasts and dinners at the Ferringhi Grill. The prime ribs are to die for! The manager, Farouk, greeted us personally every morning at breakfast with a bright warm smile and his wonderful personality made us feel right at home. He made sure our food and especially our teh tariks (our favourite morning drink) are just the way we like them.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with shangri-la.com
2  Thank G_Hii2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2014

Attention to detail and perfect customer care. We had our honeymoon there 14 years ago and they have completely restructured since then but certain aspects were the same. So it was lovely to have kept the best bits about the surroundings whilst improving the decor. The staff were really helpful and attentive and couldn't have made our stay better. We stayed in a poolside villa with garden and balcony in the rasa wing and it was really worth it. I've been to better spas but it was still wonderful. It would have been good to go to the fine dining restaurant but they didn't allow the sleeping baby. This slightly spoilt it as seemed a bit old fashioned. We can't stand it when other peoples badly behaved children are allowed to run riot though in other restaurants we've been in both before and after we had a child, so can understand it may be easier to have a blanket ban. It was just a shame for us to be disadvantaged this way.

  • Stayed: May 2014, traveled with family
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Thank Gaby W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SL_Penang, Colleague at Shangri-La's Rasa Sayang Resort & Spa, responded to this reviewResponded July 11, 2014

Dear Gaby W,

Thank you for your wonderful review of our resort.We have two private dining rooms at our Feringgi Grill should you wish to dine in the near future. Alternatively, we also have in-room baby sitting services for infants. We hope that this will help with your dining decisions the next time you stay with us. We certainly look forward to welcoming you back soon for another splendid stay with us.

Warmest regards,

Suleiman Tunku Abdul Rahman
Director of Communications
Rasa Sayang Resort and Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
#1 On the Beach Hotel in Batu Ferringhi
Price Range: $135 - $287 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Official Description (provided by the hotel):
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

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