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“A Tropical Paradise”

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Shangri-La's Rasa Sayang Resort & Spa
Ranked #1 of 10 Hotels in Batu Ferringhi
Certificate of Excellence
Reviewed March 23, 2013

Arrived into reception, and was handed out some free iced tea which was lovely and sweet, and tasted a lot of lemon lime bitters. We were lead to our room, which was very nice and elegant. The beds were comfy, and the view was very good. Our TV had a good range of channels, and the free Wi Fi is very useful. The pools were very nice and cool, with friendly staff giving out free lemon water. The food is delicious, with a great atmosphere but a little pricey. But what can you expect? This is a Shangri- La! The location was fantastic, as we were right on the beach and you could go out para gliding for 100 RMB. Overall, this was a fantastic stay, but beware! The road from the airport to the hotel is windy, narrow and steep, so little ones might be, um....sick.

Room Tip: if you can afford, stay in the Rasa wing, but the Garden Wing is also very nice,
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  • Stayed: March 2013, traveled with family
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3  Thank Strangerrdangerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed March 23, 2013

Just returned from the Rasa Sayang. This is the third time we have stayed here and each time it gets better. We stayed in a Garden view room which was excellent, everything you could possibly want is in the room. It was cleaned to a high standard every day thanks to Jitu. Breakfast in the Spice Garden was amazing, it had a wide array of food, Indian, Chinese, Western, everything you could think of. The staff were very attentive to your every need. Concierge would do anything for you, when I was there I tore my dress and Guru went out of his way to make sure this was repaired and returned to me ASAP, a true gent. The Front desk staff were so friendly and always had a chat and a lovely smile for you. Pinang Bar, what can I say, the staff here are by far the best I have ever had the pleasure to meet, there is nothing they wouldn't do for you and always with a smile. Barry, Sunny,Gooner, Ravi, Nyanja, Fiq, Maslan, Jet, Shake, Nasri, Asma, salim and the boss Asam. A true asset to the hotel. A big thank you to Kamaral at the pool, always there with the towels, a big smile and a chat.
We cannot wait to return here.

  • Stayed: March 2013
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4  Thank 231,185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

We are at the rasa sayang at the moment and it is lovely, fantastic service. We are in the rasa wing which is so relaxing and well worth the upgrade. The service at the pool is lovely. Don't bring your own towels as they give you 3. The cocktail hour is really good and they really look after you. We have been to the long beach for a meal and it is really good. Toiletries in the room are great they have thought of everything, even little box of washing powder. Shower is really powerful especially good after a day sun bathing to cool you down. The gardens are lovely and tried breakfast at both restaurants both good. We are booking a taxi for 5 hours tomorrow which is about 150 mr we want to see all the sites with personal service. It was our wedding anniversary yesterday and they did us a cake and flowers a lovey touch

Room Tip: We are on third floor, room ok
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  • Stayed: March 2013, traveled as a couple
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2  Thank pammyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

Impeccable facilities and immaculate service in a lovely beach-side setting. We stayed in the Rasa Wing and loved the cocktail hour and high tea. Our room was simply sumptuous. Also a great location for walking to the market and wandering on a warm evening to local little restaurants. The gardens are excellent and there is even a little golf course.

Room Tip: Try to get a room in the more expensive Rasa Wing; but they are all good
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  • Stayed: April 2012, traveled as a couple
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2  Thank RobertGarton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

We spent a week in a garden room in the Rasa Wing. The room was spacious and well equipped, with a comfortable bed.
All the staff were welcoming and helpful.
Breakfast could be taken in the Spice Garden, buffet style or in the Ferrangi grill which was part buffet and part a la carte. We used both, there was more choice in the Spice Garden but far more peaceful with an adequate choice in the Ferrangi Grill.
Afternoon tea was served each day, the choice varied from day to day as did the canapés each evening during the cocktail hour. Both were pleasant and relaxing experiences with the opportunity to socialise if you wanted to.
The pool was lovely plenty of comfortable loungers and a selection of soft drinks available all day. The pool staff brought fruit skewers round each day.
It was a very enjoyable week you could do as little,or as much as you chose. There is a shuttle bus into Georgetown each day. The night market is just outside the hotel.
I would highly recommend the hotel.

  • Stayed: February 2013, traveled as a couple
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3  Thank Beagle60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2013

There was not one element of our stay that was not outstanding! The hotel itself is beautifully maintained. It is immaculate, peaceful and spacious so you feel immediately relaxed on arrival and throughout your stay. The food choice and service was faultless throughout breakfast, lunch and dinner. All the little things have been thought of and the staff are all exceptionally friendly and helpful! Veronika was particularly helpful throughout the stay with such a personable approach to her 5* service. The staff at Rasa Sayang, Penang, truly went above and beyond when I left my handbag, including my i-phone and camera, in a taxi at the airport. The hotel staff tracked the taxi agency and driver, seized the bag and then Syellyza Hasan and her team liased with both customs and DHL in order to return the bag complete with contents to me back in England! I doubt that this could be achieved within my own town! Their calm, professional and extensive service continued through to a follow up E-mail to ensure that my bag had arrived safely. All in all, Exceptional!!

Room Tip: The Superior Garden View room we had was still a partial Sea/Pool view and was very spacious with al...
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  • Stayed: January 2013, traveled as a couple
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2  Thank MtheHAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2013

I planned a whole family getaway from the hustle and bustle of city life.
We had a great restful weekend. I must say the hotel has a heritage look. The landscape was truly beautiful amidst all the other hotels in Feringghi. I was reluctant to book at first due to the high in value for the whole family and wanted to book Hard Rock instead, but I can definitely say I had no regrets. The hotel is well kept, clean, friendly staffs, etc compared to Hard Rock. The beauty is still kept despite the dated building. Its much more peaceful here. Some renovations can be made to improvise. Car park area can be improved for a better access. The huge amazing looking trees covering the pool is truly magnificent. You can just relax in the pool order a refreshing drink by the pool bar and watch the trees, the landscape and its surrounding will give you a sense of calmness and peace. There are massage services offered to my parents whom decided not to enter the pool while the kids were enjoying in them. Overall stay was great, thankful and yet improvements can be made for this hotel out be more outstanding. Food was good, we had few days of breakfast buffet. In terms of value, I think it was slightly expensive but affordable.

Without a doubt for another stay whenever Penang is in my holiday plans.

Room Tip: The seaview rooms should be much better
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  • Stayed: July 2012, traveled with family
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3  Thank RaizoRein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Rasa Sayang Resort & Spa

Address: Batu Ferringhi Main Road | Kampung Tanjung Huma, Batu Ferringhi, Penang Island 11100, Malaysia
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Batu Ferringhi
#1 On the Beach Hotel in Batu Ferringhi
#1 Romantic Hotel in Batu Ferringhi
#1 Spa Hotel in Batu Ferringhi
#1 Luxury Hotel in Batu Ferringhi
#1 Family Hotel in Batu Ferringhi
Price Range: $135 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Rasa Sayang Resort & Spa 5*
Number of rooms: 304
Official Description (provided by the hotel):
Shangri-La's Rasa Sayang Resort and Spa has a sense of history, place and tradition. A 5 star resort located in Batu Feringgi, Penang Malaysia. The sprawling gardens of the resort are ideal for team building exercises, outdoor meetings and allow you to enjoy your meetings and conventions in a tropical setting. Exchanging lifetime vows under our sheltering rain trees will make your wedding unforgettable. Also, nothing creates more wonderful memories than a perfect day in our beautiful gardens. Rasa Sayang resort and Spa is also connected to George Town via our complimentary daily shuttle. With so much cultural history and vibrant street art, it's no surprise that Penang's capital, George Town, has been designated as a World Heritage Site by UNESCO.George Town. ... more   less 
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Also Known As:
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri Las Rasa Sayang Hotel
Rasa Sayang Penang
Shangri Las Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi

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