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“Nice facilities - room is dated” 3 of 5 stars
Review of Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
Ranked #6 of 12 Hotels in Batu Ferringhi
1 review
“Nice facilities - room is dated”
3 of 5 stars Reviewed March 15, 2013

We stayed at the Golden Sands for a week in March. The resort itself is quite nice and has good facilities, particularly for families. The rooms are very dated and quite small. We payed for a Sea facing room and upon our arrival we were put on the first floor with a view of only the pool and not the beach at all. We were then told we could upgrade to another room on a higher level but we were charged even more for it. Quite disappointing when you have already payed for something and have to pay for it again because it is not what they described. The bathrooms are very old looking and mould has formed on the bathtub. When we arrived to our room (that we had to pay extra for) was dirty and looked like it was not ready for guests. Stains everywhere, dust and dirt. Very disappointing. The service is good and the staff are lovely but somebody really needs to put some effort into fixing the rooms. The location is good as the night market is set up right outside the resort. However it is quite far from the main town and its not a short ride to get there either. Overall the pictures are very deceiving and if you decide to stay here make sure you get what you have payed for.

  • Stayed March 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Cazza742
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (758)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Kent, United Kingdom
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed March 15, 2013

Penang is a flight from Kuala Lumpa and after a long flight I began to think this was a stop over too far! A 45 minute flight and then a 40 minute taxi drive with a driver who from his driving thought we were trying to qualify for the Malaysian Grand Prix ! However once at the hotel We were pleased we had made the effort .The bedrooms were well equipped and comfortable .The breakfasts were excellent and the little cafe near the beach delightful especially the band that sang for the guests. The communal areas including pool areas ,lounges, spa and gardens were beautiful .The night market is just beyond the hotels gates which is another plus point.This hotel benefits from close proximity to a sandy beach with a wide array of watersports on offer.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank khill02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 15, 2013

We stayed at The Golden Sands in September 2011 during my friend's wedding. We secured a room on level 3 for $100 per night.

We could not believe the value for money in this hotel. The service was extreemly friendly the staff were never unhappy or unattentive.

The A/C in our room was not working on our arrival but it was fixed within the hour while we enjoyed the pool and gardens.

Right next door is another (and slightly more upmarket) resort which belongs to the same chain. They share the grounds and gardens flow through between the two.

The rooms were very well presented and felt quite luxurious expecially for $100 per night. You could barely get a Motel for that kind of money in my hometown of Perth, Western Australia.

I would not hesistate recommending this resort to my friends and would happily stay there again.

Infact one of my friends and his partner just came back from there in Oct 2012 and were also very impressed.

Room Tip: All the rooms face the beach and most have good views. I would try and get level 3 and above.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Krys_Bielski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oldham, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 15, 2013

Love this hotel and have been there 6 times the last being feb this year. The hotel has been updated since we were there 5 years ago now having a cool lounge with computers and library if you fancy 'chill' time. Now free wi fi and this works in the hotel grounds too. The strip had changed since we were last there and there is building work going on so in a few years time guess the area be totally different. The staff are lovely and nothing too much trouble. We had a sea view room which gives great views out to sea especially great to watch the lightening out at sea. We were there over Chinese new year and the hotel was busier for about 4 or 5 days. Recommendations for eating: out of the front of the hotel across the road to your left is a bug building with a bank on the ground floor. On the second floor is a restaurant called Andrew's - he used to be on the main strip road. Excellent food. Does al la carte but also an all you can eat buffet for 24 ringgits. It's not a buffet as such you choose off the menu and you can have as many dishes as you want. We used to have small amounts of 6 different starters and usually 4 mains plus rice, veg etc and ice cream for less than £6 each. His sister has a little place for lunch. Out of the hotel gardens at the back turn left then first left up a little walkway. You can eat there at lunchtime for about £3 each and she also makes sandwiches which we had to ake away. Don't order anything bigger than small for one person as small consists of 4 slices of bread all for just over £1.
All in all a brill hol again and will deinately be back

Room Tip: Have had rooms on floors 4 upwards and all been fine however if you want sea view higher up the bett...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Juduth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 15, 2013

Golden Sands resort is a very relaxed and comfortable hotel with all the amenities you need and a good location for a it of rest and relaxation.

We were upgraded to a sea view room free of charge on arrival which was a welcome surprise and were very happy with our stay.

The breakfast was very good (Even having just come from Shangri La KL!) and staff always very friendly and helpful.

Cocktails at Sigi's bar were of a very high standard although priced quite high (To be expected in a hotel bar).

We had lunch most days while soaking in the sun in the gardens from Sigis and the food was always very good and actually a reasonable price, although we found the 'wave a flag for service' quite amusing (but beats having to get up!)

The resort is right on the beach which was very useful when a very kind skipper gave us a ride back to the hotel from Monkey beach in a VERY fast speedboat... Great fun.

The shuttle bus from Batu Ferringgi to Traders Hotel in Georgetown is very useful for getting into town and saves a bit of cash getting a taxi which would probably cost about 40-50RM.

All in all, a very pleasent stay and we were sad to leave.

Room Tip: Chose a sea view room if at all possible.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank RichardBroadfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
95 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed March 14, 2013

We have had regular holidays at the Golden Sands Beach Resort, Penang over the past 18 years and have enjoyed every stay.

The hotel has had a recent face lift which compliments the high standards and service of the staff who are always happy to assist guests.

If we had one complaint it is that the rooms do not have a seperate shower recess and one has to negotiate the bath and shower curtain. A small price to pay though. There is a wide range of food options available at breakfast each morning and the food is always excellent.

The strip outside the hotel still boasts very good restuarants at very reasonable prices. Our faourite this trip was the Wizard of Food Restuarant - go left 100 meters from the front of the hotel. The Hawkers food hall to the right of the hotel is also of excellent value with a wide range of food options.

Always nice to return to this hotel.

Room Tip: Good views from the 6th/7th floors but you pay extra for these rooms. If you want a high floor witho...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ted D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 11, 2013

Went to this hotel in a beginning of March 2013, just for a weekend getaway from KL. The taxi ride from the airport was around 1hour, but it was OK. Hotel stuff was very nice, I mean very!! nice, once we got there. Room looked good, not so old furnished as I read in some reviews, bathroom was nice as well. We got the Ocean view, but since we were in third level, it was basically a pool view, also great. Pool area was nice looking, water was for my taste to warm, and surrounding floor to hard to walk on barefoot. But drinks were very tasty and happy hour long enough:-) (from 5pm to 8pm). Beach is for to max.walk around, I would not dip in a see. To dirty and smelly, although we went for a jet ski ride, and that was amazing with a coming sunset. Breakfast was good enough, but coffee (as I am coffee lover) was terrible! Selection of food was good and very variable, but nothing so special or tasting amazingly. In conclusion I would go there again, but looked for something better and new first.

Room Tip: Ask for a Ocean view on a high level floor, 5 or 6 on a left side of a hotel and you see the sunset!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lenka V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sands Resort by Shangri-La

Property: Golden Sands Resort by Shangri-La
Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Official Description (provided by the hotel):
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

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