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“Brill hol” 5 of 5 stars
Review of Golden Sands Resort by Shangri-La

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Golden Sands Resort by Shangri-La
Ranked #6 of 12 Hotels in Batu Ferringhi
Oldham, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Brill hol”
5 of 5 stars Reviewed March 15, 2013

Love this hotel and have been there 6 times the last being feb this year. The hotel has been updated since we were there 5 years ago now having a cool lounge with computers and library if you fancy 'chill' time. Now free wi fi and this works in the hotel grounds too. The strip had changed since we were last there and there is building work going on so in a few years time guess the area be totally different. The staff are lovely and nothing too much trouble. We had a sea view room which gives great views out to sea especially great to watch the lightening out at sea. We were there over Chinese new year and the hotel was busier for about 4 or 5 days. Recommendations for eating: out of the front of the hotel across the road to your left is a bug building with a bank on the ground floor. On the second floor is a restaurant called Andrew's - he used to be on the main strip road. Excellent food. Does al la carte but also an all you can eat buffet for 24 ringgits. It's not a buffet as such you choose off the menu and you can have as many dishes as you want. We used to have small amounts of 6 different starters and usually 4 mains plus rice, veg etc and ice cream for less than £6 each. His sister has a little place for lunch. Out of the hotel gardens at the back turn left then first left up a little walkway. You can eat there at lunchtime for about £3 each and she also makes sandwiches which we had to ake away. Don't order anything bigger than small for one person as small consists of 4 slices of bread all for just over £1.
All in all a brill hol again and will deinately be back

Room Tip: Have had rooms on floors 4 upwards and all been fine however if you want sea view higher up the bett...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Juduth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (776)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
London, United Kingdom
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed March 15, 2013

Golden Sands resort is a very relaxed and comfortable hotel with all the amenities you need and a good location for a it of rest and relaxation.

We were upgraded to a sea view room free of charge on arrival which was a welcome surprise and were very happy with our stay.

The breakfast was very good (Even having just come from Shangri La KL!) and staff always very friendly and helpful.

Cocktails at Sigi's bar were of a very high standard although priced quite high (To be expected in a hotel bar).

We had lunch most days while soaking in the sun in the gardens from Sigis and the food was always very good and actually a reasonable price, although we found the 'wave a flag for service' quite amusing (but beats having to get up!)

The resort is right on the beach which was very useful when a very kind skipper gave us a ride back to the hotel from Monkey beach in a VERY fast speedboat... Great fun.

The shuttle bus from Batu Ferringgi to Traders Hotel in Georgetown is very useful for getting into town and saves a bit of cash getting a taxi which would probably cost about 40-50RM.

All in all, a very pleasent stay and we were sad to leave.

Room Tip: Chose a sea view room if at all possible.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank RichardBroadfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
96 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 14, 2013

We have had regular holidays at the Golden Sands Beach Resort, Penang over the past 18 years and have enjoyed every stay.

The hotel has had a recent face lift which compliments the high standards and service of the staff who are always happy to assist guests.

If we had one complaint it is that the rooms do not have a seperate shower recess and one has to negotiate the bath and shower curtain. A small price to pay though. There is a wide range of food options available at breakfast each morning and the food is always excellent.

The strip outside the hotel still boasts very good restuarants at very reasonable prices. Our faourite this trip was the Wizard of Food Restuarant - go left 100 meters from the front of the hotel. The Hawkers food hall to the right of the hotel is also of excellent value with a wide range of food options.

Always nice to return to this hotel.

Room Tip: Good views from the 6th/7th floors but you pay extra for these rooms. If you want a high floor witho...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ted D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 11, 2013

Went to this hotel in a beginning of March 2013, just for a weekend getaway from KL. The taxi ride from the airport was around 1hour, but it was OK. Hotel stuff was very nice, I mean very!! nice, once we got there. Room looked good, not so old furnished as I read in some reviews, bathroom was nice as well. We got the Ocean view, but since we were in third level, it was basically a pool view, also great. Pool area was nice looking, water was for my taste to warm, and surrounding floor to hard to walk on barefoot. But drinks were very tasty and happy hour long enough:-) (from 5pm to 8pm). Beach is for to max.walk around, I would not dip in a see. To dirty and smelly, although we went for a jet ski ride, and that was amazing with a coming sunset. Breakfast was good enough, but coffee (as I am coffee lover) was terrible! Selection of food was good and very variable, but nothing so special or tasting amazingly. In conclusion I would go there again, but looked for something better and new first.

Room Tip: Ask for a Ocean view on a high level floor, 5 or 6 on a left side of a hotel and you see the sunset!
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Lenka V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong Australia
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 10, 2013

As a family we finally returned to the Golden Sands after visiting regularly with expats from 1988 until 1995. We were apprehensive. Would it be as good as we remembered? YES it was. We were greeted warmly by the traditionally dressed staff at the grand entrance and led to reception where we were greeted with a cold drink. Some of our family and friends were on the 6th floor and we were on the 5th. The 5th floor is a smoking floor and as we explained to the staff we were not smokers. They effortlessly moved us to the non-smoking 6th floor and we had 3 lovely rooms. The rooms on the “hill side” of the hotel are much bigger and spacious due to the curve of the building and they get beautiful sunrises over the hill. They have also been extended and have double glazed windows. Back in the nineties these rooms had balconies but the traffic noise is now decreased by filling in the balconies. We prefer theses rooms even though the sea view rooms have a view they are quite small. The king size beds are great and our room also had a full size couch and a desk. The curtains are fully block out and the room is dark which was very good for us sleeping at night. There is very good lighting and also a night light which turns on under the bedside table and also in the bathroom for night use. The free wifi worked very well and we were able to continue business in our room.

The Buffet Breakfast is just as extensive as our past visits. We could choose from an enormous array of foods including 4 different types of roti and other Malay and Indian dishes, omelets and egg dishes prepared by the chef, soups, fresh fruits and of course all western style breakfast food. The usual pancakes, waffles, pastries, breads and cakes were available and fruit juices and cappuccino to wash it all down. 2 chefs were available to cook your own individual breakfast. I had a delicious breakfast of noodles, bean shoots and vegetables with a tangy sauce all freshly cooked by the chef. We stayed 7 days and each morning there was a different choice of Malay and Indian curries with beef or chicken. The breakfast area has been extended and this helped with busy mornings which are mostly Saturday and Sunday. The dinner buffet was very good and we ate at the Seafood evening and the Surf and Turf evening. Deserts were beautifully presented with a mixture of Malay and French offerings and the Tiramisu was yummy. They even had desserts for children with fairy cakes, sprinkles and ice cream. Staff for all meals were attentive and always had a smile and tine to chat.

The resort grounds are extensive. There are many pools of different shapes winding around rocks and excellent landscaping. There is a slippery slide for children and a hot pool for adults. The palms and other mature trees provide great dappled shade and there are more lounge chairs and small tables than needed which made for a pleasant stay. Activities include a short nine hole golf course, two le petanque pitches, table tennis, tennis, organised jungle walks, cooking classes and more. Every day the activities were advertised around the resort and well in advance too. You could feel confident in doing everything or nothing and just lazing away under a palm with the gentle sea breeze and a foot massage. In the evenings there is a night market every night stretching along the Batu Ferringhi road and it was good to walk along and meet the locals who loved us looking at their goods but did not pester us if we then moved on. There is also a good selection of eating places along the road and mini markets too. Just watch out crossing the road! The Happy Living Room Café Bar and Gallery was our favorite.

The resort has a shuttle bus to their sister hotel in Georgetown. It is free but advisable to book the day before. The economy of Penang is hurting a bit right now so some shops have gone and other shops have extensive sales. We didn’t find the shopping as good as previous visits but it is worth a visit to Georgetown to view the old colonial houses now being saved and to see the rows and rows of 2 storey original shops and houses and the general hustle and bustle of the town. We enjoyed our leisurely walk along Gurney drive and into the new shopping mall, Gurney Plaza. The shuttle bus will let you off here if you wish.

Overall we were very happy and enjoyed our return visit after so many years being away. All staff were very professional and very friendly. They genuinely wanted our stay to be a good one. Thank you Golden Sands.

Room Tip: Choose a room on the 6th floor with a hill view as it will be spacious. Make sure it is a non smokin...
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Loutro12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 8, 2013

Went to this hotel on November 2012. Always wanted to try this hotel with my wife. Hotel is nice, staffs are friendly, food was great but service little bit slow. Furnishing in the rooms looks like the 80s. Love the pool area. will be back there for sure.

Room Tip: Rooms facing the beach is the best rooms.
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Raden M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tweed Heads, Australia
Level Contributor
234 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
4 of 5 stars Reviewed March 4, 2013

One of the first things you notice about the Golden Sands Resort is the superior service offered by the staff. Every single staff member I encountered was terrific.

I stayed in a seaview room on the sixth floor for a week. The room itself was spotlessly maintained throughout my stay and I was surprised to be approached on two occasions by the housekeeping staff to enquire if everything was to my satisfaction. Well done, Golden Sands!

As is often the case nothing is absolutely perfect and there were a couple of negative aspects about the room. It was probably fortunate that I was occupying the room on my own, as there was virtually no usable drawer space in the room. There were some drawers located beneath the room safe, but they only had a depth (front to back) of 10cm (4in) and were therefore quite useless for clothes storage. All other drawers in the room were used for hotel literature. I ended up by leaving all my clothes inside my suitcase.
No matter how careful you were, the shower flooded the bathroom floor every time it was used. I tried turning the shower head as far away from the door as possible, but even this did not prevent the floor being flooded. I felt sorry for the housekeeping staff who had to mop up the water and hope that this situation wasn't the case in all rooms
The shower recess had a feature tile which had a ribbed finish. This resulted in an accumulation of mould in the tiles recessed parts. Not an ideal situation.
The shower itself and its fittings were recessed into the wall at an angle of 90 degrees. At the front angle the grouting was chipped and broken.
The toilet seat was loose and there appeared to be no easy way to tighten it.

Breakfast was ok. Seating was on a self-service basis, so on busy days there were some arguments between guests as to who had reached the particular table first. The food selection was good, but monotonous, as it never varied. There was a good selection of fruit juices and fresh fruit and cereals. Also included were Indian and Malay dishes, as well as a chef making oriental soups to order. Also standard were the usual western dishes (Halal) so all pork products were off the menu.

An excellent shuttle bus service is provided by the hotel via Gurney Plaza to the Traders Hotel in Georgetown, located round the corner from 1st Avenue and Prangin Malls. An ideal location for shopaholics.

The Golden Sands Resort has lovely grounds, maintained by the staff, sometimes over-enthusiastically. I watched in horror from my balcony one morning as a beautiful flowering bush was massacred, ending up as a skeleton of bare twigs. Such a shame.

I enjoyed my stay at the Golden Sands, but like all hotels in Batu Ferringhi, it is overpriced. However, I would stay there again, mainly because of the superb staff

  • Stayed February 2013, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Richard A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden Sands Resort by Shangri-La

Property: Golden Sands Resort by Shangri-La
Address: Batu Feringgi Beach, Batu Ferringhi, Penang Island 11100, Malaysia (Formerly Shangri-la's Golden Sands Resort)
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Batu Ferringhi
#5 Romantic Hotel in Batu Ferringhi
#5 Family Hotel in Batu Ferringhi
#6 Luxury Hotel in Batu Ferringhi
#6 On the Beach Hotel in Batu Ferringhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Golden Sands Resort by Shangri-La 4*
Number of rooms: 387
Official Description (provided by the hotel):
The Golden Sands Resort by Shangri-La first commenced operations in October 1979. It has won numerous awards and recognition as a family- and kids-friendly resort. As such, it enjoys the reputation as the preferred resort among families on holiday. This 4-star resort on Batu Feringgi Beach is filled with facilities for dining, leisure and recreation that will surely keep any multi-generational family happily occupied. Adventure Zone, Shangri-La's unique family entertainment center With 387 guestrooms and suites that boast views of either the verdant hills or azure sea, the hotel caters to the needs of individuals, groups and families. Some room types even feature Murphy pull-down beds and connecting doors. Childcare services are available, allowing adults on holiday with their family to enjoy some private time away from their children. At the Kids' Club, which is based in the Adventure Zone's dry play park, children are kept entertained from morning until evening and provided with regular meals and break times. The Adventure Zone is the biggest indoor play park in Penang, offering a myriad of play structures, activity rooms and entertainment options. Here, children can enjoy video screenings and visits from the resort's mascots. At our mini water park, children and toddlers can interact safely, playing on the splash pad, which has a safe floor surface and includes many water features, such as showers and tipping buckets. In addition, they will enjoy racing down the water slides. Holidaymakers can stroll around the resort grounds, which feature extensive manicured gardens and landscaped open spaces. Guests can also enjoy sunbathing and lounging by the pool and in the garden area. The Cool Lounge serves as a transit area for incoming and outgoing guests, and is a cool space where guests may read, surf the Net and enjoy sandwiches and pastries alongside coffee, tea and fruit juice. At Garden Café and Sigi's Bar & Grill by the Beach, children below 12 years old that are accompanied by one paying adult can eat for free. In addition, an outdoor Jacuzzi in the garden and two swimming pools with water slides are available. The resort also boasts a par-3 golf course for those that enjoy golf. Golden Sands Resort by Shangri-La well-equipped gymnasium awaits fitness enthusiasts. For those who wish to spend their time productively while on holiday, there are many daily activities, such as workout classes, cooking classes, craft making courses and visits to the George Town World Heritage Zone (by complimentary shuttle). The popular Batu Feringgi Night Bazaar beckons those who enjoy a stroll after dinner. Here, great bargains on apparel, novelty items, souvenirs and art can be found. ... more   less 
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Also Known As:
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi

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