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Traveler rating
3,552
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879
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142
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All reviews lagoon room free movies starz diner foam party direct access to the pool live band kids suite swimming pool kids club water slides memorable stay great pool in house family hotel night market buffet breakfast welcome drink
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Reviewed 4 weeks ago

All the service is 5 star.. My daughter also feeling happy with the pool and the roxity kids club.. My wife also enjoy with your rock spa with aromatherapy, facial, body
scrub..in the bed room so many entertainment with the tv channel so many movie i can enjoy it.. Telephone service that u provide inside the room..

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank mohd k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 4 weeks ago

Thanks for the rockin' review, mohdkhairie888!
Glad that you had such a great time with the facilities, amenities and services rendered to you. Most pleasing that you agree that this is a great place for kids. Hard Rock Hotel Penang is proud to be a leading family hotel in Malaysia and hearing of kids having fun is music to our ears.

Glad that your spouse enjoyed your trip to the spa too! Our Rock Spa massage therapists are extensively trained and can offer a wide range of treatments. We are also one of 2 five star rated spas in Penang.

All our rooms went through a makeover not too long ago and this saw the addition of the purple mood lighting, Bose Sound System and a couple of others. The most recent addition to the room amenities is the Handy Smartphone. With this device, guests can make free local and international calls to 6 countries, enjoy free unlimited internet access anywhere on the Penang Island, have access to a built-in map and directions to their destinations and don't fret, all user data/messages will be erased upon check-out. Your privacy is our priority! Glad you enjoyed this amenity!

Do come back soon for more rockin' fun with all of us here!

Rock On!
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

Came here for 4D3N. Same time they celebrating 10 yrs anniversary. So noisy day time doing rehearsal. Party night no need to sleep. Super noisy. Stayed at the club lounge floor. Food was ok but the drinks served is good and the waitress is super friendly. This is for the lounge club only.
Had breakfast at the grd floor. The egg station chef is damn useless and unfriendly. He let ppl cut Q in front of me. Then when asked for egg white omelette, he told me all with egg yolk. I insist egg white only. He said wait. I said ok. He said wait long long. I said ok. Can u believe this kind of stupid attitude? They should just fire him. Overall pleasant stay but can be better.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank jokl78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 4 weeks ago

Hi there, jokl78.
Thank you for taking the time to address your concerns in regards to your stay with us.

I am sorry about the noise you encountered during your stay as we were celebrating our 10th year anniversary with a concert.

Your feedback on the interaction you had with our chef at the egg station has been shared with our new Executive Chef to look into and improve on immediately. Appropriate action will be taken with our staff.

Despite the above, we're glad that you enjoyed the Rock Royalty Lounge is a great way to add a bit of luxury to your trip, and it's great that you found the service received there to be so good. Our Rock Royalty team pride themselves on their high standard of service, and hope that every guest of theirs leaves feeling like a rock star.

We would love the opportunity to welcome you back to the hotel, and I am sure we can make it a much more rocking experience.

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

great hospitality, clean and free upgrade when book thru official website if available. Kid is having fun, and we had a good stay. the only complaint is shower pressure not strong enough, maybe due to staying at the top most floor, but it shouldn't happen.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sightseer152746
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 4 weeks ago

Thanks for the rockin' review, Sightseer152746!
We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers.

Hard Rock Hotel Penang is proudly a family friendly hotel, and our kids amenities such as the Roxity Kids Club, Tabu Teens Club and of course our swimming pool with the fantastic slides and Kids Play Area is a great way to ensure your children remained entertained when you're in Penang!

Your feedback on the water pressure has been shared with the Engineering team. The hotel has made improvements to the water system to ensure consistent supply of hot water, and our team will check your room specifically for issues which may be causing lower pressure.

Once again, thank you for your review and we hope to welcome you back for another rocking stay soon!

Rock On!
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Location wise , quite far from the city but if you want escape from hustle and bustle of it there should be no problem. Food at buffet can be improved and hopefully no more cleaners from my hotel window during my siesta time :)

Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Paula J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 4 weeks ago

Hey there, yourSecretary15!
Thanks for taking the time to write us this review.

Our location is one of our best features in that it’s a bit quieter at this end of the beach away from the markets. We do however provide a free shuttle bus to the markets which leaves every half an hour starting at 6.30pm daily.
Georgetown is indeed a 30 minute ride from the hotel. Grab is a ride-hiring app that's free for download. A Grab to Georgetown from the hotel ranges from RM 12 – RM25 depending on the distance. Besides Grab, you can also use the buses that frequent Batu Ferringhi (Route 101 & 102). There’s bound to be one every 10-15minutes and the bus stop is directly outside our hotel. The free shuttle bus provided by the hotel does not bring you to the city but will bring you to the night market. The shuttle service is available from 6:30pm to 11pm, taking drives every half an hour.

Your feedback on the buffet has been shared with the culinary team, and they are constantly working to improve the quality and quantity of food available in the buffet. We’ve got a new Executive Chef who's just commenced work with us and is working through bettering all our culinary offerings.

Yes, we did have window cleaning happening during your stay and had inserted notes in all guest rooms to let them know of the cleaning and to close the curtains for assured privacy.

Once again, thank you for your review and we hope to welcome you back for another rocking stay soon!

Rockin' Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed 4 weeks ago

Service is good.. but for me I think only few staff showing friendliness, most of them still need to improve their skills. Customers need to feel warm, safe and more welcomed.. the bond will make customers remember.

Date of stay: September 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank saifulbahri2810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded 4 weeks ago

Hey there, saifulbahri2810!
Thanks for taking the time to review your stay with us.

I am sorry to read that there aspects of your stay that left you disappointed. The hotel always aims to ensure that every guest has a rocking experience and are always saddened to know that someone has left underwhelmed. What was particularly surprising was that you found the staff to be unfriendly, which is actually the opposite of the feedback we generally get from our guests. Your comment on the staff friendliness has been noted to all Department Heads and our staff will be closely monitored to ensure they are always up in spirits!

Hope to welcome you back to Hard Rock Penang soon and once again we appreciate your feedback at all times.

Rockin' Regards,
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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