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brendon313
Jan Juc, Australia

Hard Rock

5.0 of 5 bubblesReviewed Jul 13, 2019
We had a really great time at this hotel. As a family of 4, we stayed in two Lagoon Style rooms with an interconnecting door. It was lovely to just walk from the room, down our personal steps into the awesome pool. The buffet breakfast had a variety of food to cater for everyone. We loved walking on the beach most evenings to watch the sunset and then go to the markets at night.
Date of stay: July 2019
Trip type: Traveled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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smehrhpg, Manager at Hard Rock Hotel Penang, responded to this review
Responded Jul 15, 2019
Thanks for the rockin' review, brendon313!
We are very glad to read that you and your family had such a rocking stay with us, and that you were able to make the most of the very popular Lagoon Deluxe Rooms. These rooms are not only spacious and well appointed, but the ability to swim out into our huge lagoon pool straight from the room is a unique experience that many guests really enjoy.

Thanks also for your comment on breakfast. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The breakfast spread is designed to appeal to a multitude of tastes, and great to see you were able to find something that suited.

Do come back soon for more rockin' fun with us!

Rock On!
Michael Smeeton
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews kids suite lagoon room free movies starz diner direct access to the pool swimming pool live band kids club my kids love water slides family with kids great pool in house family holiday night market buffet breakfast pizzeria
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Reviewed July 12, 2019 via mobile

We left our previous resort due to a few hiccups initially and moved on to Hard Rock Hotel.
The pools are huge and have sand in 1 part to create a beach. It was pretty cool as the surrounding beach isn’t the best in the area. The pool and surrounding set up bring a beautiful beach to you so you wouldn’t ever miss the real thing.
We loved the underwater music too!
I haven’t stayed at a hotel with a pool bar like The Shack in about 10 years so that was a great surprise. I don’t know why most resorts don’t have them.
The food was great. We enjoyed our lunch at the Hard Rock Cafe. I haven’t been to one of those since 1997 so that was a bit of nostalgia. The Pizzaria pizzas were huge and tasty and the quality of the breakfast was fantastic.
I really enjoyed the music everywhere. We’re closer to 40 these days and found the music really nostalgic. Lots of songs and video clips my husband and I hadn’t heard or seen in years.
We were only there for 1 night, but the staff were truly amazing! Every single staff member we passed said hello and smiled. They seem to genuinely enjoy their jobs.
We stayed for 1 night but the hotel and brand made such an impression on us that we plan to prioritise Hard Rock Hotels for our next trips to other destinations also.

Date of stay: July 2019
Trip type: Traveled with family
3  Thank Pinkybee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded July 15, 2019

Thanks for the rockin' review, Pinkybee!
We're happy to read that your stay with us was a memorable one and that we have helped kick start your interest in Hard Rock. We have 29 hotels with the latest one being the guitar shaped one coming up in Florida, opening at the end of the year! We also have 186 Hard Rock Cafes and 12 casinos. Hard Rock properties are spread out over 74 countries so we do hope you have great fun hopping all over the world with the brand.

Yes, our 26,000 sq ft pool does feature a sandy beach area, a fun kids zone, as well as plenty of free-form swimming space for everyone. Glad you enjoyed the underwater music too! The Shack is indeed a great addition to the pool setting and we're glad that this feature was a pleasant finding for you.

We have 3 onsite F&B outlets and each restaurant tailors to different multitudes of taste to create variety. Hard Rock Cafe serves an authentic American cuisine, our Starz Diner is known specially for its Asian selections of Malaysian delicacies and the Pizzeria restaurant (by the beach) offers scrumptious Italian dishes and is a huge pull for pizza and pasta lovers. Glad to read you enjoyed all your dining experiences.

Music is at the heart of everything with do at Hard Rock, so it's great to see you enjoyed the music playing around the hotel and we hope you were able to catch the live bands we have playing in the lounge and Cafe most nights. They offer some great music, and create a fantastic chilled vibe for everyone to sit back and enjoy their evening.

It’s particularly pleasing that you found the service from our team to be of such a high standard. Our staff pride themselves on ensuring that every guest leaves the hotel feeling like a rock star.

We look forward to seeing you again and hopefully, hearing about all the other Hard Rock properties you've visited!

Rock On!
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

Staying at Hard Rock Hotel is valuable and meaningful. Everything is in the hotel. The best pool ever and suitable for a family holiday. There is also a beautiful beach with a variety of activities. All my daughters are crying in the room because they do not want to check out. Request to stay one more day. I asked them to start saving money and we will come back and book for kids room.

Date of stay: July 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Azie_Abdullah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded July 11, 2019

Thanks for the smashing review, AZIE_ABDULLAH!
It's great to read that you and your family had such a wonderful time and made memories with us.
Hard Rock Hotel Penang is consistently awarded for being one of the most family friendly hotels in Malaysia, and are happy to have facilities that cater to families with children.

Our 26,000 sqft pool features a fun zone for kids, a sandy section and plenty of space for free-swimming and chilling in cool shaded spots. With the beach just a few of feet away, you can take a stroll or simply roll about on the sand. We're so glad that the whole family enjoyed this.

We're sad to see you all go too, but yes, the Roxity Kids Suites are a great option for families with kids. Kids get to enjoy their own space, with toys and a sweet PS4 for great indoor action!

We're looking forward to having you back with us.

Rock On!
Michael Smeeton
Executive Assistant Manager

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Reviewed July 11, 2019 via mobile

Swimming pool have water park to let kids to enjoy. So kids can play the slide while have water play in the swimming pool inside the hotel.

I went if not wrong twice both with my families.

Breakfast are ok for families.

Date of stay: August 2018
Trip type: Traveled with family
Thank choilingleong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded July 11, 2019

Thanks for the rockin' review, choilingleong!
We are very glad to read that you and your family had such a rocking stay with us, and that you were able to enjoy so many of the facilities that the hotel offers during both of your stays.

Glad you found our breakfast suitable for the family. Our culinary team are always working hard to make sure our meals are of great quality and to everyone's liking. The breakfast spread is designed to appeal to a multitude of tastes, and great to see you were able to find something that suited.

Hope to see all you rockers again for more!

Rock On!
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2019

We stayed 5 nights. Very nice staff ,they always keep smile and very helpful . Breakfast good, different kind of food and a little changes everyday. Big swimming pool , we used everyday . Free Shuttle bus for night market . Beautiful Seaview.

Date of stay: July 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sunshineCY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded July 14, 2019

Thanks for the rockin' review, sunshineCY!
Glad to read that you had a fantastic stay and appreciated what we have to offer.

Hope to see you again soon for more rockin' fun.

Rock On!
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2019

It was excellent stayed 5/6 years back on our 1st visit, A disappointment stayed on our 2nd visit 2 years back. Recently we manage to convince ourselves to have a 3rd
visit and stayed for a couple night..and the 1st night turned into nightmare..the ugly turns to a nice and memorable thanks to the manager Mr. Faiz..its no need to explain here in details on the good, the bad and the ugly turns good experienced..what matters is all things happens for a reason and that’s what coloured our life..

Date of stay: June 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank izamellatif
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded July 10, 2019

Hello there, izamellatif!
Thank you for taking the time to review your stay with us.

We're glad to read that Faiz delivered great service and managed to turn your stay around and make it a good one.
Thank you for giving us space for improvement and we look forward to showing you the true Hard Rock experience when you return.

Rockin' Regards,
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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