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Reviewed April 7, 2017

My family and I enjoyed our 2nights stay in Hard Rock Penang. We booked 3 rooms (2 Hillview Deluxe and 1 Lagoon Deluxe Room).

- The staffs and service (Great hospitality! All of them are so friendly and warm including the techinician and housekeeping too)

- The foods (not too bad, just need a lil bit of improvements)

- The rooms (A lil issue about the aircon, we need to change the room in the middle of the night. We loves the entertainment in the rooms).

- Amenities (Awesome, loving the swimming pool)

- Cleanliness (Superbly clean)

  • Stayed: March 2017, traveled with family
    • Value
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Thank rozabr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded April 10, 2017

Dear rozabr,

Thank you for taking the time to write a review of your recent stay at Hard Rock Hotel Penang.

The team at Hard Rock are dedicated to ensuring that every guest has a rock star experience, and it's fabulous to see that our team went out of their way to ensure your stay was special.

It’s great to hear that you loved the entertainment offered in the room. The selection of free movies and a Bose Sound System for our guests is a great value-add which enhances the stay experience. We currently offer over 50 movies free on demand.

It rocks for us to hear Hard Rock Penang made your holiday great and we can't wait to have you as our guest again at Hard Rock Hotel Penang.

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 7, 2017

First stay since Hard Rock took over the place. Have always love the location but so much has changed for the better. The room and bed is a bit small. Ambiance is superb..i love that there is Bose sound box that could link to your phone via Bluetooth. The seaview room is the best..you can just layback and enjoy the sea breeze while sipping coffee or reading your favourite book.

  • Stayed: April 2017, traveled with friends
    • Value
    • Location
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Review collected in partnership with this hotel
Thank lanni73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded April 10, 2017

Dear lanni73,

We loved reading your review of your recent stay at Hard Rock Hotel Penang. We hope that you were able to enjoy many of the facilities that the hotel offers.

Thank you for the compliment on the room ambiance. Hard Rock Hotel Penang has completed a full room refurbishment in 2016, and we are glad that our guests appreciate the funky new décor and features.

The Seaview Deluxe Room in which you stayed is a great room in which to base yourself during a Penang getaway, and I hope you got to enjoy the views of the famous Batu Ferringhi sunsets while you were here.

Once again thank you for your review and we look forward to welcome you back for another rockin’ stay.

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed April 7, 2017

The staff here are a brilliant team they all work tirelessly to ensure you have a wonderful experience.
They anticipate your requirements and exceed your expectations well done all
Special mention to the shop staff who carried my wife's wheelchair up and down the steps to the shop

  • Stayed: March 2017, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank learmontha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded April 11, 2017

Dear learmontha,

Thank you for the fantastic review of your recent stay at Hard Rock Hotel Penang.

Thank you again for the compliments on the service rendered by our staff. Our team work hard to ensure every one of our guests feels like a rock star, and they will be pleased to know you appreciated their efforts.

We can't wait to have you and your wife as our guest again at Hard Rock Hotel Penang.

Rockin’ Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed April 7, 2017

Our trip to the Hard Rock Penang was one of the best trips we've made. Hotel spotless, staff wonderful, breakfast - something for everyone. Music playing continuously stimulates happiness!! Our kids loved the activities in the Kids Club and the pool - great entertainment - kids loved it. The gym equipment does the job for those of us who like to keep fit. And last but not least - The Seafood Buffet at The Stars Restaurant on Saturday night is something not to be missed - YUM!!!!!

  • Stayed: March 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank disaac2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded April 7, 2017

Dear disaac2017,

Wow, thanks for the amazing review of your recent stay at Hard Rock Hotel Penang and we hope that you and your kids were able to enjoy many of the facilities that the hotel offers.

Music is at the heart of everything we do at Hard Rock, and as such we love having live music on-site every night for our guests to enjoy. The Roxity Kids Club at Hard Rock Hotel Penang follows the Hard Rock International kids club standards, and the staff offer a great variety of activities both inside and outside the club. It’s cool to hear that your kids enjoy the swimming pool too.

Your fantastic feedback on the Seafood Buffet at the Starz Diner restaurant has been shared with the Executive Chef, and his team will be very pleased to know you enjoyed their efforts.

Once again, thank you for your review and we definitely can’t wait to have you and your family for another memorable stay.

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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Reviewed April 7, 2017

From hotel room to food, environment, workers, services... not even an inch of dissatisfaction!! Worth the price I paid for. Missed the chance to try out the Pool however in the next trip I will make sure I'll slot that in.

  • Stayed: March 2017, traveled as a couple
    • Value
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Review collected in partnership with this hotel
1  Thank davendran_sinniah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
smehrhpg, Manager at Hard Rock Hotel Penang, responded to this reviewResponded April 7, 2017

Dear Davendran,

We loved reading your review of your recent stay at Hard Rock Hotel Penang.

It’s great to hear that you had such an awesome stay with us. We strive to be a little bit different from our competitors in making sure that the hotel is full of life and atmosphere.

The team at Hard Rock are dedicated to ensuring that every guest has a rock star experience, and it's fabulous to see that our team went out of their way to ensure your stay was special.

Thank you for your review and we look forward to welcoming you back and make sure to jump into the largest free-from swimming pool in northern Malaysia .

Kind Regards,
Michael Smeeton
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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