We arrived at hard ROCK hotel, 2 hours prior to check-in time. House Keeping were still in the process of cleaning. Thirty minutes later we were taken to the room and asked whether the room would be okay for us to stay in. On agreeing, we were taken back to the lounge on the 6th floor and given the keys to the room. We had booked a package which included excess to the lounge. This package offers the choice of having breakfast in the executive lounge area or the larger breakfast hall downstairs, afternoon tea, snacks between 6 and 7 pm, excess to the lounge from 6 am to 10h30 pm and free use of computer and internet facilities.
The room was great and offered a separate kitchenette area. Bed and pillows offered a comfortable nights sleep. The balcony offered great views over the pool area and the beach and ocean. An excellent ocean view can also be obtained from the breakfast and lounge area of the executive lounge.
Breakfast was great, as were the other eats we had in the lounge throughout the day.
The staff were extremely helpful and nothing was too much.
All-in-all this is a great establishment which will surely visit again in future.
We thoroughly enjoyed our stay. Well done hard rock, Penang!
I would give this establishment about 4.2 out of 5, which for me would be somewhere between very good and excellent.More
- Free Wifi
- Free Parking