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“rock suite on 5th floor awesome”

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Hard Rock Hotel Penang
Ranked #2 of 11 Hotels in Batu Ferringhi
Certificate of Excellence
Reviewed March 28, 2013

everything went spot on,,from the bell boy to the reception all went fine,cafe for breakfast and dinner has lots of range,night life at this area is little bit out of town,but the hard rock cafe has a good band,little bit too loud at time,but overall is great and very fun.staff & even the chefs are friendly and dedicated to their jobs,,

Room Tip: 5th floor,sea view room or rock suite
  • Stayed: February 2013, traveled on business
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Thank jackryan69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,562 - 3,568 of 4,493 reviews

Reviewed March 28, 2013

An excelllent hotel right on the beach with good facilities and excellent live music.Staff very welcoming especially on club level which was worth paying extra for. Our host Johan was extremely efficient, warm and helpful. A good relaxing choice!

Room Tip: Choose the Club level
  • Stayed: February 2013, traveled as a couple
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Thank drkeithpdawson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 26, 2013

First time visit & enjoyed every single moment at there. i had a great sweet memories & unforgettable of my birthday celebration with my lovely hubby. Staff was always very friendly, helpful and efficient. The hotel was clean, room is comfortable, really cool to stay. Excellent!!!
Would defiantly come back again.

  • Stayed: March 2013, traveled as a couple
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Thank JasmineYeo4343
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Was there in Feb 2013 for a company's retreat.
Room is comfortable with twin bed, however there is no bathtub. If you opt for double bed, then it comes with a bathtub. Most of the room have a connecting door.
Breakfast selection is quite a spread.
Location was great, relaxing at the beach front and the swimming was fantastic.
There is a shuttle bus to bring you to town too.

Room Tip: Opt for room side by side as there is a connecting door to link both room.
  • Stayed: February 2013, traveled on business
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Thank jusl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Wonderful experience with awesome view of the pool and sea!! Food was acceptable, pool, rooms, spa, lobby are all clean and beautiful with modern decor theme! No regret staying in Hard Rock Penang, a rocking theme hotel!!

  • Stayed: March 2013, traveled as a couple
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Thank Mandyteh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

Booked the Lil' Rock Suite with courtyard that has separate bunk beds for kids.
1. Official check-in 3pm. When we arrived early at 2.30pm we were ok that room not ready so off we went our 2 kids for lunch. But when we returned an hour later, room was still not ready. Rooms were also not ready for many other guests that were checking-in.

2. 15 mins after we got into room, the air-con for suite 146 starting raining water. We called desperately to front desk n housekeeping for assistance. The entire room foyer was wet...
At least the maintenance managed to fix the problem in 20mins or so. Duty Manager Celine was very professional in handling the matter. Thank goodness.

3. The courtyard was miserable. The furniture have not been cleaned for goodness know how long. A pity since we paid for the courtyard n never got to sit out there since the chairs n tables are way to dirty n there's so much birds feather and dirt on the ground.

4. Bedroom was all acceptable n the kids bunk bed is a separate enclosed area was nice. Table n chairs need to b included in the room coz we only have a beanbag for all of us to sit on.

5. Housekeeping team seems stretched. On my second day, my room was cleaned only at 5pm after I called to check. And they didn't replenish the towels which is a challenge given we have 2 adults n 2 kids. On third day, my room was cleaned only at 12-plus after I called them at 11.15am to check why the room is still not cleaned. When I requested for a complete set of towels for all of us, was told that they have run out. Not too sure how that's possible since all the rooms to check out at noon would not have been cleaned yet.

My last stay was in July 2011. Hotel then was relatively new. It was definitely a more pleasant stay then. Other than the wonderful pool n slides for my kids, no reason for me to want to go back n stay at the hotel again.

  • Stayed: March 2013
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2  Thank JennYong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hardrockhotelpenang, Manager at Hard Rock Hotel Penang, responded to this reviewResponded March 28, 2013

Dear Jen,

Thank you for staying with us once again and I regret that we did not deliver the same experience as your previous stay.

I apologise for the slight delay with your Lil Rock Suite on arrival, and then subsequent inconvenience with the air-conditioning issues. We made some garden improvements to the courtyards that day and it appears in the haste to have your room ready was not cleaned thoroughly. In addition we have ordered some replacement courtyard furniture to replace the existing which has stated to discolour with this area being open to all elements. I trust you enjoyed the complimentary access we provided your family to the Kings Club for your entire stay as a gesture of good will.

Regardless of peak season, if you had indicated to us to service your room in the morning then this should have been done so I will look into this. As part of our Room Environmental Policy we do indicate in the bathrooms to leave your towels hanging if you wish to re-use. Our staff though responded with incorrect towelling information so I apologise for this.

I appreciate your suggestions for additional furniture in the room for seating, as you know there is limited space however we will re-look at this feasibility again.

Thank you again and if you do consider returning, please don’t hesitate in contacting me directly and I’ll personally see to your booking ensuring a much better experience.

Rockin’ Regards

Shane Coates
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 21, 2013 via mobile

The checking in process was smooth and within half an hour, we were already in the room exploring the gadgets there.
The deluxe room I got was spacious n clean. The mattress is firm but the pillows can be firmer. Nonetheless, the hotel is an excellent place to park the kids. The spa is excellent too. Spent a bomb though but it is simply relaxing. Makes working hard all year round worthwhile.

  • Stayed: March 2013
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1  Thank AT16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hard Rock Hotel Penang

Address: Batu Ferringhi Beach, Batu Ferringhi, Penang Island 11100, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Batu Ferringhi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Batu Ferringhi
#2 Romantic Hotel in Batu Ferringhi
#2 Business Hotel in Batu Ferringhi
#2 On the Beach Hotel in Batu Ferringhi
#2 Spa Hotel in Batu Ferringhi
#3 Family Hotel in Batu Ferringhi
Price Range: $98 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hard Rock Hotel Penang 4.5*
Number of rooms: 250
Official Description (provided by the hotel):
Located at the famous Batu Ferringhi Beach in Penang, Hard Rock Hotel Penang is a trendy hotel that sets itself apart from the conventional beach resort; blending rich music culture, contemporary design, and family friendly facilities. The 6-storey hotel boasts 250 rockin' rooms and suites, most of which feature beach frontage. The modern structure is completed with tastefully furnished bedrooms such as sensual guest bathrooms, Sleep Like a Rock(R) signature bed and modern in-room amenities. All rooms are fully equipped with DVD/CD players, 50-inch LCD TVs, BOSE Sound Systems, complimentary Wi-Fi and wired connectivity and an interactive IPTV system with free HD Blockbuster movies on demand. At the Hard Rock Hotel Penang, we serve rockin' food that is suitable for everyone; authentic American cuisine at the world famous Hard Rock Cafe, delicious Italian food at the Pizzeria and Asian and International cuisine at The Starz Diner. Hard Rock Hotel Penang features the largest free-form pool in Northern Malaysian. With a large play area, the pool is a hit with children. We provide facilities for everyone and plethora of fun activities and entertainment all day. Modern, non-traditional design and cutting-edge technology permeates Hard Rock's extensive indoor/outdoor meeting and event space. Anything from intimate private meetings in Penang to spectacular banquets that seats up to 300 guests, Hard Rock Hotel Penang provides extreme Rock Star service to ensure you a rockin' event success. ... more   less 
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Also Known As:
Hard Rock Hotel Penang Batu Ferringhi

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