The Check In was a total mess. The check in staff decided at the last minute to charge more than the rate charged in the booking. This was ridiculous. After showing them the booking details, they agreed to charge booking rate.
The air condition was switched off in the night and it felt terrible. When the Asst Manager came and checked, it was so funny to hear her say that the AC temperature is enough. After a lot of arguments, she finally agreed that the temperature for the entire hotel was set very high to save power. It was peak summer and their action is totally unbelievable especially when they claim to be a 5 star. Please avoid staying in this hotel. This has happened second time for me in the same hotel. Last time they told me to open the windows !!!!!
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