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“Terrible - DO NOT WASTE YOUR MONEY”
Review of Avalon Springs

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Avalon Springs
Ranked #12 of 34 Specialty Lodging in Montagu
Cape Town
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Terrible - DO NOT WASTE YOUR MONEY”
Reviewed July 1, 2011

We came to Montagu for a couples weekend break and went to the "Hot" springs as day visitors - big mistake. Overpriced, dirty, at best Luke warm set of tiny swimming pools blotting what would otherwise be a beautiful landscape. The toilets were full to the brim... the Argus cycle day porterloos were better attended than these. There are no changing facilities and no lockers for your valuables (according to the staff this would not be necessary-'just watch your stuff from the pool!). As a day visitor you are not allowed entry to the front pool which the main water from the springs is pumped into therefore the pools that you can go in leave you with goosebumps rather than relaxed. If I were given a free trip to stay in this establishment I would still not go.

  • Stayed June 2011, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
8 Thank lucejames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (111)
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English first
Cape Town Central, South Africa
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 22, 2011

We went to the front desk trying to get change. And they sent us somewhere else, this happened five more times before we got change. Nobody here cared anything about the guests and the staff were rude and didn't want to get up and help guests.
Later when we were looking for help at the front desk, a man yelled at me, "Hello I'm on the phone!!!!" The service at this place was appalling.
The hot springs were cheesy but fun for the kids. The room was very nice, and we would have liked this hotel if the service wasn't so awful.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank fourinourfamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Montagu hotels

Cape Town
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 18, 2011

We went to warm up from the Capes cold winter. The shower water was warmer. Maybe it will work in the summer. For the winter I recommend Goudini or Citrusdal were the water is so warm you have to get out after a while.

The hotel, service etc. was all very good but we came for the hot springs which was only luke warm.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Johan008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 10, 2011

We were there as day visitors, enjoying hot spings and water slide until my husband got severely injured inside the landing pool of the water slide. Not even a towel was offered by the hotel to dry his blood. First aid was done by a guest, ambulance call done by me. KEEP AWAY FROM WATERSLIDE

Stayed March 2011, traveled with family
Helpful?
4 Thank Broken_face
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 30, 2010

We have just returned from Avalon Springs in Montagu, and truly it was the worst experience ever! I will not recommend this resort / hotel to anyone, it will be a waste of your money and time.
There was a situation where between Avalon springs and our agent were they allocated us in the incorrect room. Avalon springs went the wrong way about it and blamed us the guest for the error, where in your life have you ever herd of a hotel's management and front office staff blaming the guest. As if we could allocate our own room, if we could we would have had a better experience.
The "flat" allocated was built for 2 adults and 2 kids, we were 4 adults, there was bunk beds for kids that we as adults had to sleep on and we did not fit on the beds. The appliances in the flat was of very poor condition or just didn't work. Carpet was dirty and burned. No braai facilities close to the flat.
We were as mentioned 4 adults but only got 2 gowns, when we asked for more gowns we had to pay extra. Our towels were wet, when we asked for dry towels at Reception they said that they will phone us back, we are still waiting....We phoned Housekeeping and asked for clean towels and we were told that they do not have, we asked if they could dry our wet ones, then we were told that we must pay to have a towels dried. We finally went down to reception and told them that its unacceptable, once again its not there fault and we were dealt with in the most disgusted manner.
The front office staff is the most unfriendly, unhelpful staff I have ever come across. I would highly recommend for this hotel to send their staff on guest service courses and work on their guest interaction skills. I only saw one manager that I spoke with. The managers stay away from speaking to any guest in order to resolve issues, that is what I call bad management.
It felt like the hotel just wanted your money but didn't want to deliver a service.
I can go on and on and on and on in regards to our whole experience. Please take my advise do not bother to go to Avalon springs as they are not concerned with service and outstanding facilities, they just want your money. The place is poor looking and appliances in bad condition, the staff is unfriendly and management no existent.

  • Stayed December 2010
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Cataloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northwood, Middx.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 24, 2010

Hotel very tacky, hot water took ages to run through. Restaurant dirty, dishes, crockery, cutlery all unclean. Waitresses stood staring at you i.e. as we were the only two in the restaurant! Very similar to Pontins in the late 50's. Felt as though we were in a holiday camp. The only thing missing was Peggy! Certainly well overpriced and no way was a 4 star grading. DREADFUL!! At check in we had to pay for the room in full for 2 nights without even having seen the room!!

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank rosshirran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed October 19, 2010

Once again this was truely a enjoyable break the Hotel is looking great as well as all the maintenance was up to date
.Staff were so friendly and helpful making it more of a relaxing week end.Haveing been visiting hear before.
But this time was our best stay in the hotel, a few changes but all for the good.
Our favourite place the pool then the dinning room and the food was fantastic.
The grounds and facilities are realy good.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gmhouseboats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Avalon Springs

Property: Avalon Springs
Address: Uitvlucht Street, Montagu 6720, South Africa
Location: South Africa > Western Cape > Montagu
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #12 of 34 Specialty Lodging in Montagu
Price Range (Based on Average Rates): $
Hotel Class:3 star — Avalon Springs 3*
Number of rooms: 30
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Also Known As:
Avalon Springs Montagu

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