As returnees we appreciated Trip Advisor warning re Starwood management. There must have been complaints because immediately on arrival the guest co ordinator informed us of the deleted services and in fairness offered them if we so wanted.
Everything was as perfect as before, however we missed the Bulgari bathroom products and incense candle holder, (were supplied on request), agree the lighting on the al fresco tables at night is inadequate, the menu at times a bit unimaginative and the spa and communal areas are getting a bit tired.
The staff are outstanding and the service impeccable. Now it may be the housekeeping staff are trained to engage in conversation with guests when in the room and possibly our stay was for a longer period of time BUT our cleaner overstepped the mark in familiarity and towards the end of our stay it felt he was stalking us; leaving notes, standing over us when on our private deck, knocking on our door on pretext to check things. in the end we put Do Not Disturb sign on to avoid him. we didnt complain as we didnt want the guy to lose his job but when you are having to hide from the housekeeping something is seriously wrong. Hence only 4 stars this time.
We will stay again because the privacy, location, pool (and archery) are exactly what we want but will explain that we either have a non English speaking housekeeping or they should not engage in conversation with us!
- Official Description (provided by the hotel):
- Exclusive hotel designed to resemble a traditional Bedouin encampment - set within a 25-sq.-kilometer desert conservation reserve. ... more less
- Reservation Options:
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- Also Known As:
- Al Maha Desert Hotel Dubai
- Al Maha Desert Dubai
- Al Maha Desert Resort
- Al Maha Resort