We were so excited to stay at this hotel as the photos looked "amazing"
I even decided to pay more for the modern room as this was the last place we were going to stay on our trip. The physical address of the hotel was not very clear and therefore we ended up in another town as the address was as follows: School Access Road, Waitomo Waitomo, Waikato instead of: Access Road, Waitomo Village. The GPS was not tracking the address and after travelling so long we arrived at the hotel. After meeting the General Manager, I asked her to change the address and get GPS coordinates on the website to make it easier for foreigners (like myself) to find the hotel. She assured us that technology is not accurate !!! How do they expect us to get there if there directions and physical address are incorrect and all what we have to rely on is the GPS!
After having a delicious dinner and getting a complimentary bottle of wine from the hotel, we went to the hotel room and I was disgusted! The bed was not properly made up, it looked as if people had checked out the morning and no housekeeping was there to make the bed. The paint was pealing off the ceiling, there were patches of wall paper off the wall, no room directory (therefore not knowing how to call to the reception), no hand towels, and when I opened the fridge, there was a little water in a water bottle. I also booked a room with a bath and shower and only received a room with a shower. I was really upset and think that some sort of compensation should be made. The room we stayed in, should of been blocked off as maintanence and not booked for guests.
The next morning when I wanted to check out, the manager saw me, she greeted me and saw I was ready to check out (she was standing behind the desk). She then turned around and walked away. She knew I wanted to check out but she left the desk unmanned and I thought she would return but then I had to look for someone to check me out!
- Official Description (provided by the hotel):
- Waitomo Caves Hotel provides a taste of the early 19th Century grand tour hotel experience in our own time. Majestically positioned on a promontory above the Waitomo village and the world famous Waitomo caves the hotel offers sweeping views across the lush farmland, the hills and bush of the King Country. The hotel boasts sparkling crystal chandeliers, a vast art collection, spacious clean rooms, deliciously comfortable beds and a decadent spa area. Stay with us and experience the elegance of travel from a bygone era. ... more less
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- Also Known As:
- Hotel Waitomo Caves
- Waitomo Caves Otorohanga