This hotel is in a fabulous location with great views over the surrounding countryside. From outside the hotel doesn't look too bad but the internal decor lets it down. Nor is it helped by the quite bizarre artwork on display & the plastic flowers dotted around the place.
The receptionist greeted us warmly and all looked to be on the up. I'm happy to forgive some shabbiness if the service is good. We made the huge mistake of booking for dinner at the hotel. We were lead to believe that the restaurant gets very busy & that booking was recommended.
There was one table of approximately 6-8 people in just before us & no-one else for at least another hour after we arrived. Our order was taken & the waitress brought us the bottle of white wine we had ordered, along with an ice bucket. The wine had never been near a chiller, so was warm. Our dinner took an hour to arrive, when we enquired why it was taking so long the waitress explained it was due to the 'large party' that were before us. I asked for a steak knife for my steak (possibly the worst steak I've ever tasted in NZ) and the waitress didn't know what a steak knife was!!!! Then there was a mix-up with the bill.
The room (16) itself wasn't too bad if you go armed with a sense of humour. The furniture is cheap & functional. The bed itself was comfortable which is important. However, the door is poorly fitting so rattles everytime someone walks past it in the corridor, rather annoying. The bathroom had me in hysterics, I last saw something like it in my Nan's house back in the '60's. Shower was adequate, the Mor toiletries are a nice touch though. The door from the bathroom sticks, so I kept getting stuck in the bathroom.
We didn't make the mistake of having breakfast in the hotel as who knew how long it would take. We couldn't understand why the hotel only starts serving breakfast at 8am. Surely for a tourist resort where people may need to be up & out early (as one of our party was), breakfast should start at 7am.
Requesting more English Breakfast tea bags & milk, seemed to be a problem for the receptionist. Two tea bags & four small cartons of milk are not enough for 24 hours in my view.
Whilst we realise that this hotel needs significant investment, there is no excuse for poor service. The owners need to decide what they want this hotel to be & charge accordingly. It is most certainly not value for money in its current format.
- Official Description (provided by the hotel):
- Waitomo Caves Hotel provides a taste of the early 19th Century grand tour hotel experience in our own time. Majestically positioned on a promontory above the Waitomo village and the world famous Waitomo caves the hotel offers sweeping views across the lush farmland, the hills and bush of the King Country. The hotel boasts sparkling crystal chandeliers, a vast art collection, spacious clean rooms, deliciously comfortable beds and a decadent spa area. Stay with us and experience the elegance of travel from a bygone era. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Agoda, Priceline, Travelocity, Cheap Tickets, Hotwire and getaroom.com so you can book your Waitomo Caves Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Waitomo Caves
- Waitomo Caves Otorohanga