The first time I've ever contributed to 'trip advisor', but felt compelled to by our experience here. No other visitors around, and nobody at reception. Rang bell loudly and repeatedly (as per notice), and waited 15 minutes, but no one came. Had 2 young girls desperate for a pony ride so went for a walk to try and find them. Usual array of chickens, emus, sheep etc. Finally were approached by a young European staff member who took us back to the office to pay. She barely smiled the whole time, and looked a bit annoyed when I said we wanted a pony ride for kids. Not only charged full price despite having to wait, but not offered advertised family ticket, so overcharged! On our walk round to pony rides, the kids picked up some sharp pruning tools that had been left on the (overgrown) path. Even though I said our 6 year old had never been on a pony before, the staff member walked out in front with the rope rather than at the side so she could try to catch my daughter if she slipped. I work in a tourism attraction and would be embarrassed if my guests left feeling as we did - annoyed and ripped off by an amateur operation.