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“not my kind of hotel”

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Villas HM Paraiso del Mar
Ranked #6 of 20 Hotels in Holbox Island
Certificate of Excellence
Reviewed December 9, 2013

We were disappointed in the hotel. Dark rooms and dark bathrooms. We do not love anyway all inclusive hotels and therefore had only booked B & B for 4 nights. At the check in we had to wait because our room was not ready. We wanted a quiet room so I decided to wait. When we finally could go to the room we noticed we had a very small balcony (1,5 x2,5m) with a view of the wall of another "villa ". The next day we found out that the "villa" next to us was being renovated! This meant hammering and sawing. Anyways we found (as not all incl guests) that we got a bad service. If we wanted drinks (eg wine) then we got the same poor quality as the "all included guests". We really had to insist to get a good bottle of wine for us. We paid enough! Forced to dinner one evening in the restaurant (taxi did not drive because of flooding), was not particularly. Not recommended!

  • Stayed: November 2013, traveled as a couple
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Thank sebregts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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432 - 438 of 1,197 reviews

Reviewed November 30, 2013

The ten days we stayed turned into a wonderful holiday. All I want to do on holiday is walk along a beach everyday and see some new sights.
The Island is still very natural and the lack of road transport is strange at first but you begin to understand that its perfect for Holbox.
The hotel grounds and our room was clean and sunny. The maid service was excellent and the staff incredibly nice.
The buffet always looked so pretty and there is a lot of effort put into the variety of meals served.
Reading books and staying in hammocks were the most difficult things we did. We felt so well looked after and so rested going home.
This would be my perfect location.

  • Stayed: November 2013, traveled as a couple
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2  Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estelle L, Guest Relations Manager at Villas HM Paraiso del Mar, responded to this reviewResponded December 11, 2013

Dear Mrs. Pamela,

Thank you so much for your kind review, it is great to see that our efforts in providing a good service don't go unnoticed. We hope you took some wonderful memories of Holbox.

Best regards from Villas HM Paraiso del Mar.

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Reviewed November 24, 2013

Our first time to Holbox Island and we were taken back by it's beauty. The tropical feel was mirrored in the cool room, (loved the view) and the designer bathroom was a joy. Excellent friendly staff, with a great choice of fresh food. The gardens are well maintained and lead onto the sand, so you have a huge choice of where to spend your relax time. We wanted a relaxing vacation and that's exactly what Paraiso del Mar delivered. This hotel is a great choice for all ages, to kick back and relax.

  • Stayed: November 2013, traveled as a couple
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2  Thank Emma T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estelle L, Guest Relations Manager at Villas HM Paraiso del Mar, responded to this reviewResponded November 25, 2013

Dear Mrs. Emma,

Thank you for taking the time to review our hotel, it is good to hear that your experience was a positive one and it will be great to see you again in the future, Holbox we'll be waiting!

Best regards from Villas HM Paraiso del Mar.

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Reviewed November 19, 2013

Sitting on the beach we felt like we had made it, the setting seemed too good to be true. Waking up to it every morning took a lot of doing but we managed. Amazing Island, the sea birds mostly ignore you but are regulars on the beach. The hotel although in the local laid back way is relaxed has some real characters and all the staff were pleasant and capable. Comfortable cool room just wish the bed had been a bit harder, I'm a sucker for a firm bed. Enjoyed the different style of food it was both delicious and well done. Saved hard to come to this amazing place and would go without food to come back. It was like a week in another world, 100% bliss.

  • Stayed: October 2013, traveled as a couple
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2  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2013

This being our second trip to Holbox and to this Oasis in the sand, we can only say it was even better than last year. We stayed nine nights and will soon book for next year. If you are looking for a quiet getaway this is the spot for you. Uncluttered with all the hustle you find on the mainland. Villas Paraisio Del Mar is a real Gem . The wonderful Service and sincere warmth extends beyond The Front Desk and Dinning room and bar out to the Maids and yard men. This attitude spreads to the other guests as well. Wonderful New friends were made from all parts of the globe. Denmark,Germany,England,Sweeden,Mexico,and France were among many countries staying at the hotel.

We chose Best Day for our transfer provider. Pricier than bus but after a long day of airports and customs it is well worth the extra cost.I just wish USA and Mexico could team up and make a one stop checkpoint instead of present set up of two separate ones. Once you arrive and pick up your baggage and head directly to the exit doors and don't be held up by "The Timeshare Banditos" wearing white uniforms and looking they are trying to help you out. Best day is at the far end of the Pick Up area. We were met by a driver and agent from Best Day without delay. 2 1/2 hour drive was pleasant. Then a great Ferry Ride and Taxi (ATV) to the Lobby with agent staying with us all the way to the lobby where a welcome cocktail awaited and check-in took minutes. We requested ground floor room when we booked and it was ready for us. Spiral staircase is a bit challenging for us Seniors. Food was wonderful even though it was buffet. Chef always eager to cook up a variety of meats and fish on the grill. Service 5 star Kudos! We went to town twice but food and ambiance of resort kept us close to the resort. All Inclusive is the way to go as food and drink is expensive in town and at the resort. Bring Skeeter spray as it is the tropics. We had a couple of days of rain but only in afternoon and evenings. We didn't go on any tours but other guests loved them. Long walks on the beach and shell collecting were a favorite pastime for us as well as hanging out on the beach or pool area chatting with new friends.

Rooms are clean and mini bar is included in all inclusive rate. Maids left towel art daily with freshly picked flowers were special. Rooms also have A/C and great water pressure in showers.

Can't wait for our return in 2014!

Room Tip: We had room 201 on ground floor. Prime Location.Master suites are also great but pricier with their...
See more room tips
  • Stayed: October 2013, traveled as a couple
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2  Thank PeteLosFresnos_Texas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estelle L, Guest Relations Manager at Villas HM Paraiso del Mar, responded to this reviewResponded November 25, 2013

Dear Guest,

How great it was to read your review, I am so glad your stay at our hotel was satisfactory and we'll be happy to see you again soon! Just as a reminder, we do offer a transfer service from Cancun Airport to the hotel. For more information about it you can email the hotel directly or the email address showing on our website.

Best regards from Holbox!

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Reviewed November 14, 2013

We had a wonderful time, the food, room, and staff were great!!!! This place is a must destination if you want quiet time and relaxing. The beach wasn't the best (it might have been the time of year) but everything else was more than we expected!!! Recommend to everyone looking for a romantic, quiet get away!!!!

  • Stayed: November 2013, traveled as a couple
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1  Thank Lobos30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 11, 2013 via mobile

We stayed for only one night, breakfast only, and in short: we loved it! To fully enjoy it, though, we would have needed to stay longer. Everything you need to really relax is there, and the center of Holbox is only a short walk away along the beach.

We were also unlucky that the beach was full of seaweed due to the recent bad weather and the wifi happened to be down this one night. But that happens, we loved the hotel as a whole!

  • Stayed: November 2013
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1  Thank JohanD293
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Villas HM Paraiso del Mar

Address: Avenida Plutarco Elias Calles s/n, Holbox Island 77310, Mexico (Formerly Villas Paraiso del Mar)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Holbox Island
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Holbox Island
Price Range: $120 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Villas HM Paraiso del Mar 3.5*
Number of rooms: 84
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Also Known As:
Villas Paraiso Del Mar Hotel Holbox Island
Hotel Paraiso Del Mar
Paraiso Del Mar Hotel

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