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Beachfront La Palapa Hotel Adult Oriented
Ranked #4 of 19 Hotels in Holbox Island
Certificate of Excellence
Luxembourg City, Luxembourg
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Loved it!”
Reviewed August 3, 2014

We stayed there for 4 nights and absolutely loved the setting, right off the beach with the palm trees all around, making us feel like in paradise.. Our room was very comfortable and we especially loved the balcony! Also we were very pleased with the service, esp. Israel, Antonia and their other front desk colleague, whose name I dont remember!, were very friendly, patient with our questions and organising our tours with the whale shark & horseriding! Muchisimas gracias.

  • Stayed July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Christina R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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728 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
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English first
Guadalajara Metropolitan Area, Mexico
Level 4 Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed July 7, 2014

Service was OK, food was excellent, but they didnt respect the 10% discont for advance booking in a whale shark tour, we shared boat with people who payed per person 30 USD less tan we did and had the same service. The worst thing is that when we paid for the accommodation they told us that they were going to send the invoice via e-mail. It never arrived, we sent an email and they never anwered. If you want to take the whale shark tour go yourself straight to the dock which is 70 meters from the hotel, and people always have plenty of boats there to take you and save 30 USD per person. And make sure the hotel give you the printed invoice as you pay. It is a shame that for those little details they loose a sure comeback.

Room Tip: Advance booking all romos are great
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  • Stayed June 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank Lynn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed July 7, 2014 via mobile

It a nice clean hotel, We were put on the third floor, the stairs are very narrow and each step is at a different level. When I say narrow, less then two feet wide. Very hard to carry our luggage up ( no one offered to help). The room was very clean and a nice size, but for the money I could of gotten the same or better quality on the first floor at another hotel. A Tip :Buy your whale shark tickets once you get there and negotiate. They start at 1400 pesos per person, they will sell them at 1000 pesos per person. Glendy was the tour we used, they where amazing. I'll write a review for them also.

Stayed July 2014
Helpful?
Thank DrewCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level 4 Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 19, 2014

We spent 2 days at La Palapa. It is truly a small paradise. When we arrived it was raining, but even then we saw how beautiful the hotel was. When we got out of the buggy the staff came out right away to help us with our bags. The staff (Israel) was very friendly. We slept in room nr 8. A beautiful room with nice beds and a great airco. Didn't like the fans because yhey were making more noise than ususal.
The balcony with the hammock was something you can only dream of.

After looking at the beautiful sunset we had dinner in the restaurant. That was fine. We booked several trips through the reception and it was all taken great care of. But even if you just spend time on your balcony or on the beach you can't have a better time. Dreamlocation! We will definitely be back someday!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Denise v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 10, 2014 via mobile

La Palapa - Holbox - Mexico
Duration of stay: 3 nights
Cost: €102,22 per night
Including: continental breakfast

OVERALL
Not bad, work to be done on hospitality and F&B. 6/10.

COMPLIMENTS:
- Cleanliness of facilities.
- General friendliness of reception staff.
- Availabity of beds and chairs on beach.
- Vicinity to beach and village centre.
- Size of room, view from room.
- A guest review form was offered upon checkout.

CRITICS:
- Hotel guests were not permitted to consume drinks purchased elsewhere on the hotel beach, guests were asked to move to another property of the same owner 60m further down the beach. This is just not hospitable, despite the slogan "limitless hospitality".
- Not once during 3 days did a waiter ask guests on the beach if they wanted something to drink, guests were supposed to walk to the bar where the staff waited for them.
- Quality of the breakfast: only coffee or tea, orange juice (no choice of juice), toast (low quality bread), a small cake, marmalade, honey and butter, no breakfast menu was offered for extra’s, no fresh fruit included.
- The menu for lunch and dinner was too focussed on Italian cuisine (Italian chef) and should have provided more regional dishes and fresh seafood, as the restaurant is located on the beach and fishermen bring their catch to shore right in front of the restaurant. Prices were too high, dishes lack sophistication and quality, although not distasteful, for the prices asked. 
- Upon arrival, the key to our room was missing, we ended up having to share the last remaining key with housekeeping staff during our stay. 
- Housekeeping cleaned well buy also folded clothes and actually rearranged our belongings in our room. Despite good intentions, this is too much.
- Upon arrival, the water did not work in our room, obviously the room was not properly checked before we arrived.
- The beds in the rooms were quite hard, not sufficiently comfortable.
- When renting a bycicle to see the island, there were no maps of the island available.

ADVICE: 
- During our stay, some of the palm trees had to be trimmed, so to speak, as to prevent dangerous situations from occurring where a coconut could fall on someones head. Good to see safety is seen as important. However, once the coconuts started falling, the workers were given straws so they could drink the coconut juice. Perhaps next time, provide some interaction and service to the guests watching, give them a coconut to enjoy too. Experience is everything. 
- Reduce prices of the bar / restaurant and provide service on the beach, or allow guests to drink their own beverages on the beach. After having had 2 lunches the days before and having purchased several refreshments, from the bar, we were surprised to be told we were not allowed to have two beverages which we had bought at the local supermarket on the third day. We decided to have lunch elsewhere as a consequence and banned use of the bar and restaurant for the remainder of our stay. This policy costs more than it generates. 
- Provide a keychain to the room key, a key without one will easily get lost. 
- In this climate, a luxury hotel should provide a refridgerator in the room. 
- Provide better quality mattrasses, after lying on relatively hard sunbeds all day, one needs a comfortable bed, which should be provided for in a luxury hotel. 
- For breakfast, take the effort to vary juices (or offer a choice), improve the quality of bread, pro-actively offer egg dishes or present a small menu on each table (with a selection of coffees), offer a small amount of fresh fruit with each breakfast: it grows abundantly in this country and therefore costs you very little but adds to the breakkfast experience.
- Management: show yourself! Please respond to the guest review form we filled out and this review. 
- In general, work on creating an experience that sets you apart from the rest, it is rather too mediocre now for the hospitality La Palapa suggests they offer.

Stayed June 2014, traveled as a couple
Helpful?
1 Thank Fixmyservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Cristobal de las Casas, Mexico
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 23, 2014

Me and my girlfriend were looking for a cute, little island outside the tourist crowded places of Riviera Maya and during our staying at the hotel Hacienda Paradise in Playa del Carmen, we've been informed on the reception of possibility to enjoy part of our city holidays on this beautiful island so far from all the traffic and rush.As they have something like a small chain of hotels and the rates were the same, they didn't even charged us more for the move. And it was a great offer as thanks to that, we could enjoy the best of both words" - city (Playa del Carmen) and Holbox Island with its breathtaking sunsets.

La Palapa is a cute hotel with just a few rooms located right on the beach. There's no swimming pool, but as the water at the sea is warm even in the evenings, we didn't even miss it. The rooms are very simple, decorated with natural materials only. Staff ...uff, they were all super friendly and very welcoming, ready to answer those thousands questions about the things to see and do on Holbox, always ready to help.

Palapa also has an Italian restaurant in it's property and the chef is real Sicilian, so we enjoyed the Italian cousine every night. Simply delicious.

I would recommend this place for those who want's to find peace of mind and really really take rest.

Room Tip: We had a room number 10, which is located on the second floor of the main building and it was was ve...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobertS_140281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
Reviewed May 15, 2014

My friend and I took a short holiday a couple of weeks ago and it was a Fantastic experience. We will definitely go back and stay in the same place. We appreciated a lot the service given by all the owners and the staff. I also wanted to add that I forgot my wallet somewhere in the beach one night and they found it and kept it for me, nothing was missing. The best part was that I could take my dog with me. This is a paradise also for your pets!

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lsda83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Beachfront La Palapa Hotel Adult Oriented

Property: Beachfront La Palapa Hotel Adult Oriented
Address: Avenida Morelos 231, Holbox Island 77310, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Holbox Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Spa Hotel in Holbox Island
#4 On the Beach Hotel in Holbox Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beachfront La Palapa Hotel Adult Oriented 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
The Beachfront Hotel La Palapa is a romantic hotel for adults only that is located on Holbox Island in the Yucatan Peninsula, Gulf of Mexico. We offer an incomparable setting with 25 comfortable rooms at literally feet away from the white sandy beach and tourquoise water. The Beach Bar & Restaurant, lounge chairs and hammocks allow to relax on the quiet beach. ... more   less 
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Also Known As:
La Palapa Ethno Boutique Hotel By Xperience Holbox Island

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