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“Great experience” 5 of 5 bubbles
Review of Beachfront Hotel La Palapa

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Beachfront Hotel La Palapa
Ranked #4 of 19 Hotels in Holbox Island
Certificate of Excellence
Jerusalem, Israel
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great experience”
5 of 5 bubbles Reviewed October 14, 2013

My girlfriend and I had amazing three nights in this beautiful hotel. The location is great, and all the rooms have ocean view. The room is beautiful, the staff is helpful and the price is reasonable (weird enough, it is cheaper to book a room through the Internet that through the hotel itself). What more can you ask for?

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Omer N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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682 reviews from our community

Traveler rating
    484
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    37
    13
    8
See reviews for
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed September 15, 2013

My girlfriend and I spent 5 nights at La Palapa in september. We were stunned by the beautiful rooms and views. One day while walking on the beach we met a staff member Rodolpho walking home. He invited us to take a drink at his house. He seemed like a nice enough guy and we accepted.
He spent the time telling us about a married woman -on her honeymoon- that he had seduced at the hotel- and his exploits taking advantage of his position at the hotel. A deeply unpleasant individual. He made my girlfriend and I so uncomfortable that we spent the rest of our time avoiding him.
The hotel is lovely and when they fire Rodolpho it will be perfect!!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank tabs2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Woodlands, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed August 30, 2013

My girlfriend and I stayed for a week at La Palapa. August 20-27. We were very pleased with Hotel, itself and the folks that treated us so well, at every turn; Fabian, Rodolfo and Brenda. Our room was spacious and clean. I requested the ground level because stairs are difficult for me. We got a good room, on the ground floor....the beach begins right off the back porch! For those considering a venture to Holbox Island, you can not go wrong staying at La Palapa. They have a neighboring property that has a small swimming pool, that guests can use as well. Our main focus was to go on the Whale Shark Encounter. It was awesome! I have to say, it helps to be in good shape because swimming to keep up, or get to the Shark, after jumping into the water is really hard because you HAVE to wear a lifevest. ( its a rule). Im a scuba diver of 35 years, so this was different...but there is no scuba diving encounters allowed. We found the food in the villiage to be outstanding! We ate different dinners all over and could not believe the variety and of course i am a seafood eater...YUM. We loved Zapatas as a fav, because they made great Margaritas and lobster tacos. We loved "Pixie" who works there...wonderful person! He also has a tattoo shop and on the last day he re-did a tattoo for me....Turned out beautiful! Over all, we thought the food ( dinner portion) was a bit on the expensive side, but not overpriced for the quality. Just saying, bring plenty of cash, or your debit card...there are ATM machines. But, when you consider everything has to come over on a ferry..adds to the expense.....this is why water is not abundantly provided within the cost of your stay. No fruit, for the same reason. A minimal breakfast is provided in the price of the hotel, from a restaurant that is not connected to the hotel, but is on the grounds..again, no fruit and tang like OJ. i passed, but great cup of decaf and muffin? Also, when purchasing bottled water in the village, to take back to your room, check the label; as many have Sodium added ? never saw this before in regular un carbonated water....The villiage was so charming....we walked all over the sandy streets, we rented a golf cart one day...fun. Also, got off the island for a trip to Tulum and Cabo to see the ruins. To get to Holbox Island, we flew into Cancun, rode in a van for about 3 hours, the the ferry for another 30 minutes and finally our Golf Cart taxi picked us up and we were minutes from our hotel. Soooo worth the adventure here. So thats it, from me. Go ahead and plan this trip! If you are adventurous, you will love it. Thanks again, La Palapa for the great week..you guys rock!

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Colleen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHotels, Director de Relaciones Públicas at Beachfront Hotel La Palapa, responded to this review, September 2, 2013
Dear Ambassador,

First of all, we wouldt to thank you a lot for having taken the time to share your positive opinion about our boutique hotel in Holbox Island, La Palapa.
It is always rewarding for our staff to read that their passion for hospitality and service is appreciated by our ambassadors.
We are also very pleased that the wonderful and unique experience of swimming with whale sharks was a great memory for you.
We hope to see you again in a near future for enjoying another time the heaven that Holbox is, with all the attractions you mention and the beautiful turquoise sea,

Best Regards,

Carolina Baca
Gues Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
3 reviews
5 of 5 bubbles Reviewed August 24, 2013

We stayed here for the week of our honeymoon in the middle of August. Fabian and Brenda were amazing and very helpful with anything we mentioned. The room was clean and we always felt safe. We let it slip that it was our honeymoon and the next day the cleaning staff had heart balloons and bride and groom towel swans in our room. The beach was wonderful and we highly recommend La Palapa to anyone looking to stay on Holbox. It's close to the main square and many restaurants are within 5 minutes if waking. The noise on the weekends was mildly disturbing, but we were so tired from spending the day in the water that it didn't matter much. We look forward to returning to La Palapa in the future!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nathan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHotels, Director de Relaciones con Clientes at Beachfront Hotel La Palapa, responded to this review, August 25, 2013
Dear Ambassador,

We are really grateful for your 5 points comments! Seeing that the passion of our staff for hospitality, the attention put in the decoration of your room and the wonderful place our hotel is located in, made you spending a great vacational time in Holbox in your honneymon!

Thank you for choosing us to celebrate such an important occasion with us!. We would be very glad to welcome you in a near future, for enjoying our equipment and the paradisiac landscape of Holbox.

With our Best Regards,

Carolina Baca
Guests Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Oklahoma
Level Contributor
72 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed August 14, 2013

Hotel is in the best location possible, the staff will anything to help you and are friendly and helpful, the rooms are clean and comfortable. If I have one complaint it would be they don't offer water while you stay. Most places in Mexico give water. We got 2 bottles only.

There is little to do on the island, so wont suit you if relaxing on the beach is not what you want to do. Love it and will go back to this beautiful place.

  • Stayed August 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHotels, Director de Relaciones Públicas at Beachfront Hotel La Palapa, responded to this review, August 17, 2013
Dear Ambassador,

Thank you for your positive review about our hotel. We are pleased to see that the passion for service of our team and our facilities created a great vacational time for you. We appreciate all your comments, they are our main motivation to improve our services.

We hope to see you in a near future for seeing our improvements and relaxing in the paradise of holbox.

Best Regards,

Carolina Baca
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Playa del Carmen, Mexico
1 review
5 of 5 bubbles Reviewed August 12, 2013

La palapa hotel has now become my favorite place to stay in Holbox island, I have visited the island several times as I live in Playa del Carmen, this hotel with its private beach and its great service is the perfect option to visit paradise. Our check in was fast and the receptionists did everything to help us, all the staff was always hepful, they also have an amazing whale shark tour. Even though we did not book it on time they did everything so we could go and swim with this beautiful creature the next morning after our arrival. They also have great suggestions on what to do and where to go in the island. There is a small italian restaurant which has delicious food. I will definetely come back next time I visit the island.

  • Stayed July 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AnVill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHotels, Director de Relaciones Públicas at Beachfront Hotel La Palapa, responded to this review, August 13, 2013
Dear Ambassador.

First of all, we are very grateful to you for letting us such a positive review. We are very proud to see that the friendliness of our staff and their devotion to the service were appreciated. We are also really pleased to know that our beach, the delicious food of Casa Nostra and the amazing experience of swim with whales sharks made you spend a delightful vocational time with us.

We hope that we could see you another time for enjoying life in the paradise of Holbox,

Best Regards,

Carolina Baca
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed August 7, 2013

I stayed there for 2 nights with friends. The hotel is well located; directly on the beach and within walking distance to restaurants and city center.
The room has basic furniture but fine details like sea-shell shower head, beach sun-lounger and hammock on the terrace of the room!
The staff was really nice (special thanks to Fabian), the food at the restaurant was good and the chef very friendly.

Room Tip: Room facing the ocean are nicer of course! but quieter as there is a live band playing some nights a...
See more room tips
  • Stayed July 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CBoLaVie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XperienceHotels, Director de Relaciones Públicas at Beachfront Hotel La Palapa, responded to this review, August 8, 2013
Dear Ambassador (as we are used to name our guests),

Thank you very much for your positive review!.We are glad to know that you had a great stay at La Palapa Ethno Boutique Hotel thanks to the beauty of the place and the friendliness of the staff. We are also really happy that you appreciated the decoration of our ethno style hotel. We will be glad to share the remark you made about Fabian's Service.

We hope to see you soon for another good stay in the Paradise of Holbox

Best Regards,

Carolina Baca
Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beachfront Hotel La Palapa

Property: Beachfront Hotel La Palapa
Address: Avenida Morelos 231, Holbox Island 77310, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Holbox Island
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
#3 Spa Hotel in Holbox Island
#4 On the Beach Hotel in Holbox Island
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beachfront Hotel La Palapa 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
The Beachfront Hotel La Palapa is a romantic hotel for adults only that is located on Holbox Island in the Yucatan Peninsula, Gulf of Mexico. We offer an incomparable setting with 25 comfortable rooms at literally feet away from the white sandy beach and tourquoise water. The Beach Bar & Restaurant, lounge chairs and hammocks allow to relax on the quiet beach. ... more   less 
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Also Known As:
La Palapa Ethno Boutique Hotel By Xperience Holbox Island

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