My girlfriend and I made a reservation through the Las Golondrinas website. We paid in full (via PayPal) and received an automatic confirmation of our payment from the owner and PayPal. Once our taxi had finally found the place, we waited around outside for ten minutes for someone to let us in. After settling into our room, we were told that there had been a double booking and we would have to give up the room. We were offered a doorless dilapidated room next to the kitchen instead. When we finally got through to the owner to complain, she was rude and obnoxious, claiming that we were supposed to call to make reservations (even though her website has a function to take online bookings). We are still waiting for our refund.
As for the guesthouse itself, it certainly didn't seem worth the money. From the little time we spent in the hotel I noticed that the sheets seemed old, the room smelt musty and the pool was covered in a film of scum. It had the feel of a place that was once loved but had been neglected by a careless owner. The only good thing I could say about this place is that the maid was very helpful and apologetic for a situation that clearly wasn't her fault.
With plenty of other amazing places to stay in Tepotzlan for the same price, or less, I certainly won't ever be going back. I implore the owner to please sort out the website so that this doesn't happen again. it isn't difficult to set up a functioning website. Oh, and a refund would be nice too.
- Official Description (provided by the hotel):
- Las Golondrinas is a Mexican-European eclectic style house,located in one of the quieter sections of Tepoztlan,with one tastefully furnished room with a private bath, opening to a terrace, and ample common spaces that overlook the owner's private garden filled with fruit and ornamental trees and palms. It is at about 2 Km from downtown. Come and afford a taste of home away from home. ... more less