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Four Points by Sheraton St. Catharines Niagara Suites
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Reviews (378)
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All reviewsbrock universityfront deskliving roompull out couchtim hortonsking suitefourth floorrooms are spaciousbit datedcheck in was easysmall fridgecoffee makerup to datefree internethockey tournamentminute drivelots of parking
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Reviewed August 28, 2013

We were pleasantly surprised by the spacious rooms and great service we received not only from the front desk, but also the restaurant staff. It was very evident they all go out of their way to say good morning and treat you like they want you to be there.

  • Stayed: August 2013, traveled with family
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1  Thank SlickNEO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2013

Had a very nice stay for 3 nights at the Four Points Sheraton. The front Desk staff was extremely helpful, glad to help me research anything they couldn't answer. My room was large, comfortable and clean. I did find the hotel room doors were rather loud when they closed and this echoed in the hallways. Also, my room was close to a stairwell, perhaps it also had a loud door. View from the rooms is either of the highway or the parking lot-what can you do. The highway is close making it easy to get places from the hotel. The bedding was especially comfortable.

  • Stayed: August 2013, traveled solo
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Thank Virginia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 25, 2013

We have stayed at this hotel many times over the past ten years and it hasn't changed very much. However, I would still recommend this property. It is a close drive to many wineries and Niagara Falls. The staff are very accommodating and friendly. There has never been a wait or an issue with check in or check out. All rooms have a separate area with a kitchenette and pull out couch.
The location does not provide much to do unless you have a car, but there is a very nice conservation area across the road where you can walk or jog on the trails.
I like that the restaurant has friendly servers and plenty of local wines available.
Overall, a great hotel in a peaceful area away from it all.

  • Stayed: August 2013, traveled as a couple
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1  Thank mary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2013

The lobby and dining room was absolutely gorgeous, so we had high hopes for our room, but we were disappointed.The room had a strong smell of mildew, especially the bathroom. (There was no vent in the bathroom.) The bedding for the sofa bed was dirty. The beds looked a little better, but it was a rather itchy night. The staff was kind and helpful.

  • Stayed: August 2013, traveled with family
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Thank anklelint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamie K, Guest Relations Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this reviewResponded August 30, 2013

Thank you for staying with Four Points during your recent visit to the Thorold area. On behalf of the entire team, we sincerely apologize that your guest room did not meet standards. Please know that in 2014 we are starting a full hotel renovation (including all guest rooms). If your travels bring you to the area again, we would love for you to give us another chance. Take care!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2013

Highly Recommend. Quiet location 10 minutes from Ridley College in any traffic conditions and 20 minutes to the falls. Free and ample parking and Free internet. Got a king suite for the price of double bed due to their price match policy with hotel.com. Across from McDonalds and Tim Hotrons.
The maid service forgot to clean the coffee maker a couple of days but after complaining, it was corrected. The TV's are still tube type, please replace with flat screen.

Room Tip: Suites are spacious and get ones in the back not overlooking the parking lot
  • Stayed: July 2013, traveled with family
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Thank birmingham a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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