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“Nothing to worry about here...” 5 of 5 bubbles
Review of Four Points by Sheraton St. Catharines Niagara Suites

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Four Points by Sheraton St. Catharines Niagara Suites
Ranked #1 of 2 Hotels in Thorold
Certificate of Excellence
Toronto, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Nothing to worry about here...”
5 of 5 bubbles Reviewed May 27, 2013

Stayed as a group [12 families] at the Four Points by Sheraton in THOROLD and had a very positive experience.

The rooms were great -separate 2/bed room and a living room/dining area with kitchenette - which was very helpful for socializing and relaxing while watching TV or utilizing the free internet. The rooms were clean and up to date. While the [free] parking lot seemed to be suffering some modifications and the location only has a Tim Horton's and McDonalds in the immediate area, it was still convenient to Brock and the various highways we needed to get places. Close to the border as well.

The hotel seemed to be hosting folks from many other sporting events [tournaments and cycling clubs] but overall they were no sound/noise issues - which I am sensitive too.

Had a pool, hot tub and gym - that I was too busy to enjoy - but the boys in our group did.

One last point is the restaurant onsite - while I don't typically endorse hotel food because they usually fall short.... this one rose to the occasion. We had a couple "group" meals there varying in size and many breakfasts and all the experiences were very good to excellent. Salads were great, sandwiches, pastas and pizzas, etc - very good as well [not high end gourmet - but very respectable, creative and interesting]. The service was the best part and they were able to offer local wines that enhanced our experience.

If you book here - you'll likely have nothing to worry about... your needs will be met.

Only slight negative is the mattresses are not as good as Marriott Hotel chain.

  • Stayed May 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melon63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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322 reviews from our community

Traveler rating
    120
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    43
    14
    14
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Sault Ste. Marie, Canada
Level Contributor
3 reviews
4 of 5 bubbles Reviewed May 7, 2013

We stayed there when we picked our daughter up from university. The hotel was very conveniently located. I booked two rooms and they automatically upgraded one. Our room had a very loud humming sound which can from a generator next to it. It was so loud that we were unable to sleep, so when we called the front desk not only did they relocate us they assisted us with our luggage and gave us the Presidential Suite. We were still inconvenienced however they made there best efforts to make us comfortable. We will definitely be staying there again on our many trips to St. Catherines.

  • Stayed April 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 17RebeccaM17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, May 30, 2013
I'm sorry to hear about the noise you encountered while you here with us. However, we try to ensure that everyone has a great nights' rest and I'm happy that we were able to relocate your room for you. I hope that your daughter had a great year at university and that we see you again in September. Have a great summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed April 8, 2013

I came to stay at this hotel for a conference. The Meeting rooms were well prepared and the staff very helpful. The pool is not too large, but the gym and hot tub were a great bonus. The area is not too busy--outside the busy Niagara Falls scene.

  • Stayed May 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank EastVanCityGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, April 15, 2013
It sounds like you had a good meeting and you were able to fit in some rejuvenation with a workout and a swim. I'm delighted that we were able to make your stay away from home worthwhile. Thank you for staying with us and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed March 27, 2013

I initially had booked 3 nights, however my plans changed and i no longer required 3 nights and had to reduce my reservation to one night only. After calling the 1-800 # who could not make changes to my reservations, they asked that I had to call the hotel directly, who put me thru to reservations again. Reservations could not change my nights due to a policy this hotel had put in place with a 2 night mininum stay. When making the reservations, i had asked if i can modify or cancel and they said no problem. They asked that i call the hotel again and i did who asked me now to speak to a manager. The manager was out so i had to leave a message, then i decided to make my modification online, however the online tool didn't allow me make changes and said the hotel was sold out - asking me to change my dates. SO FRUSTRATING!!.
I decided to call the 1-800 # again, and asked to speak to a manager - I was put thru to a supervisor Jamusz ext. 5311, who asked me "why i was reducing my nights?", "why did i book 3 nights instead of one night" if that's what i really wanted......by now i am livid. I can not believe that a Starwoords hotel would ask these personal questions to a member. Obviously if i am reducing my nights its because my plans changed and i no longer need 3 nights. Unbelievable.....why do i need to explain my personal life??? I asked to speak to manager again, who did call back and apologize on behalf of the idiot. This is a review on customer service not the property itself. I'm sure the property is very nice and meets all the aspects of a Starwoods hotel. I am very disappointed with the amount of time i have spent wanting to do a simple task to reduce my stay from 3 nights to one night. I will not recommend this hotel to no one, the hassle and time consuming to make changes is not worth my effort. we are in 2013 and i would think exceptions and consideration would be made.

Room Tip: there are no exception made not even one attempt to provide good customer service....starting with J...
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  • Stayed March 2013, traveled on business
    • 1 of 5 bubbles
      Service
Helpful?
Thank SEKKKKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, March 29, 2013
I would like to sincerely apologize for the inconvenience this reservation situation has caused for you. During peak buisiness times in the hotel, we do have restricitons put in place and for the weekend that you were looking at, yes we do have a minimum two night stay restriction in place. When you made the original reservation, it did meet the stay pattern and therefore there was no warning given as to what would be required if this was to change. Unfortunately we were unable to meet your stay request of one night, the Saturday night for that weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

We recently spent the night at the Four Points. We arrived at 2 a.m after a flying into Buffalo New York to find our luggage had been lost. We were exhausted and upset. We were met by a great receptionist who provded us with complementary over night kits. The suite we were given was extremely spacious and the beds were extremely comfortable. In the morning the helpful front desk staff provided free coffee and voucher for a discount to a pancake breakfast

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank retiredat55_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, March 29, 2013
I'm so sorry to read about the airline losing your luggage however I'm glad that we were able to help you out with some basics for you and breakfast to help you get through the morning. Thank you for letting me know of the great job the staff did for you while you were here. I will certainly pass on the comments to them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed March 11, 2013 via mobile

I travel around the globe on business and stay at many fine hotels. In my opinion this hotel is one of the best values dollar for dollar that I have found. The rooms a extremely clean not to mention spacious! The staff are friendly and the location is not to bad to get to where you want to go. I highly recommend this hotel for anyone looking for a good place to stay while in the Niagara area.

Stayed March 2013, traveled on business
Helpful?
2 Thank Christian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, March 29, 2013
Christian, thank you so much for the awesome review. This is so nice to hear especially from a "seasoned" traveler. I share all the comments with the team here at the hotel and I know they will be happy to read this as well. Have a great weekend!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingsville, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed January 24, 2013 via mobile

Terrible reviews are a joke. This hotel is 15 minutes from Niagara Falls. We've gotten rooms at times for $99/nt, including breakfast but that us not always the case. The rooms are all suites with three rooms being a bedroom, bathroom and livingroom. They are great. The onsite restaurant was awesome too. The service at the restaurant and the front desk were terrific. Please, if you have a kids sporting tournament in that area, by all means stay there. I'm getting ready to book there again myself....

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank jeffrey k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMFPbS, General Manager at Four Points by Sheraton St. Catharines Niagara Suites, responded to this review, February 8, 2013
Thanks for the great comments on the front desk and dining room associates and the food in the dining room. I'm glad that your time with us was enjoyable and we hope to see you back soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton St. Catharines Niagara Suites

Property: Four Points by Sheraton St. Catharines Niagara Suites
Address: 3530 Schmon Parkway, Thorold, Ontario L2V 4Y6, Canada
Phone Number:
Location: Canada > Ontario > Thorold
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Thorold
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton St. Catharines Niagara Suites 3*
Number of rooms: 128
Official Description (provided by the hotel):
The Four Points by Sheraton St. Catharines Niagara Suites has 11,000 square feet of flexible meeting and banquet space, perfectly accommodating a variety of events. ... more   less 
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Also Known As:
Four Points By Sheraton St. Catharines Niagara Hotel Thorold
4 Points By Sheraton St. Catharines Niagara Suites
Four Points Thorold
Sheraton Thorold
Four Points Sheraton St Catharines
Thorold Sheraton
Thorold Four Points
Four Points By Sheraton St. Catharines Niagara Suites Thorold, Ontario, Canada

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