We stayed in the Garden VIP suite which included one bedroom with a king sized bed and a pullout couch in the living area. Upon pulling out the couch for our two sons to sleep on, we realized that not only was the bed unmade but it was also covered in potato chip crumbs with empty water bottles underneath. After removing the mattress and shaking off the dirt and crumbs, we realized the mattress was ancient and the bottom of it was full of holes with stuffing coming out. It should have been thrown in the garbage. My husband did complain to the front desk about the chips and dirt and the response was simply, "housekeeping did check it after the last guest". Well, obviously not because it was filthy. We also had to request new pillow cases for the king sized bed as the ones provided were stained/dirty. For $189 per night with a 5% BCAA discount, we were not impressed with the VIP suite.
- Official Description (provided by the hotel):
- Situated just off Highway 97, five mins south of Summerland Town Centre and 10 mins north of Penticton. Nestled amongst orchards and close to numerous golf courses, wineries and sandy beaches. All comfortable modern rooms have fridges, flat screen TVs, A/C, coffee makers and patio doors to garden or balcony/enclosed patio. Courtyard, seasonal heated pool and barbeques. ... more less
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