We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely setting”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Summerland Waterfront Resort & Spa
Ranked #1 of 4 Hotels in Summerland
Certificate of Excellence
GreenLeadersPlatinum level
Dundas, Canada
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Lovely setting”
Reviewed January 10, 2014 via mobile

The hotel was quite empty and the front desk personnel were young and inexperienced with minimal customer service training. We waited each time we came to the lobby for someone to appear at the front desk. Answers to our questions were not always satisfactory--like, why we were not informed that the hotel cafeteria would not be open on Nov. 11 and where could we possibly eat or get food? The room was spacious and clean and served our purposes, but was a little pricey given the off season time with little recreational activities available and little service offered.

Stayed November 2013
Helpful?
Thank DDKDundas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, January 16, 2014
Dear Guest,

Thank you for sharing your comments and your experience about the resort. I do apologize about the service levels you received from our staff I will be sure to follow up with each person. I am delighted to hear that you enjoyed the room and that it was spacious for you.

I look forward to having you back in the future to try us out again. We have some exciting new packages coming for February & March.

Kind Regards,

Jason Brown

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,177 reviews from our community

Traveler rating
    665
    352
    100
    31
    29
See reviews for
373
528
19
73
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Revelstoke
1 review
Reviewed January 8, 2014

The service we received was good, however when we made the reservation, the clerk did not ask if we qualified for a discount. We requested it at check in and received it. The room is very nicely appointed and the large bath was great. Also loved the fireplace. Very serene being on the water. Too bad the hot tub was too hot to use so we used the fitness room. A pool for the kids to use in the winter would have been nice.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SummerlandResort, Manager at Summerland Waterfront Resort & Spa, responded to this review, January 16, 2014
Dear Guest,

Thanks for the excellent review. I am glad to hear that our staff treated you and your family well.
It sounds like you picked the perfect time to come and stay at the resort. Timing is everything! Thank you for letting people know your thoughts about our resort.

I am sorry that the reservation agent at the time did not offer the discount right away but I am delighted to here that it was received and you left on a positive note.

We look forward to your return.

Warm Regards,

Jason Brown

Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fraser Valley
1 review
Reviewed January 3, 2014

Comfortable beds. Our online booking was lost eventhough booked 2 months in advance. Upgraded for free with gift card to Local Lounge. Spa booking lost as well - rebooked - however spa was really $$$$

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lethbridge
1 review
Reviewed January 2, 2014

This was our second time staying at the Waterfront Resort. What we appreciate most is the location (close to our daughter and her family), the off-season price, perfect for our post-Christmas budget and perfectly timed to celebrate our grand-daughter's (Dec. 30) birthday. We also love the two bedroom suite with full kitchen, allowing us to cook our own meals and entertain our daughter and her family while we're there. The best kept secret seems to be out. Last year it felt like we had the place to ourselves. This year there were a lot more people at the resort, the perfect place to relax and de-stress after Christmas.


  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Melody D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
279 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed December 28, 2013

Large attractive complex sited in lovely lakefront position. Friendly and efficient staff. Only booked one night but extended immediately we were so impressed by lakefront second floor Studio room. Used Summerland as a base to tour this very beautiful area and further. Had free undercover parking and buildings have elevators. Kitchenette had a full sized frig, cooktop, microwave and plenty of storage. Comfy large bed, nice linens, furnishings and very large bathroom. Lounge area spacious and had large couch, chair, ottoman, parsons table and cosy balcony outside to sit and enjoy view. The boardwalk, jetty and surrounds are beautiful to walk on and explore. Very tranquil and serene place when we stayed. Was lovely and great value.

Room Tip: Definitely lakefront with balcony.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank POLLYANNA57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kamloops
1 review
Reviewed December 27, 2013

Super awesome!
Loved every minute of our stay. We had excellent service fast check in. Hot tub was great. Rooms and bed were best I ever slept in'. Location is great. We went on December. I cannot wait to go in the summer!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Fred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olympia
1 review
Reviewed December 26, 2013

We wanted a romantic getaway that offered a lot without having to resort. This wonderful resort came through with flying colors. Our room,with a breathtaking view of the lake, was amazing and The Local had some of the best food I have ever experienced. Will be back soon.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Claudia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Summerland
The Cove Lakeside Resort
#1 of 5 in West Kelowna
1,045 reviews
Show Prices
Show Prices
Show Prices
Central City
Best Western Plus Kelowna Hotel & Suites
Central City
Delta Hotels by Marriott Grand Okanagan Resort
South Pandosy - K.L.O.
Manteo Resort - Waterfront Hotel & Villas
Show Prices
Show Prices
Show Prices

Been to Summerland Waterfront Resort & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Summerland Waterfront Resort & Spa

Property: Summerland Waterfront Resort & Spa
Address: 13011 Lakeshore Dr S, Summerland, British Columbia V0H 1Z1, Canada
Phone Number:
Location: Canada > British Columbia > Okanagan Valley > Summerland
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Summerland
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Summerland Waterfront Resort & Spa 3.5*
Number of rooms: 107
Official Description (provided by the hotel):
Amidst the beauty of vineyards and dramatic landscapes, the Summerland Waterfront Resort & Spa is set on a secluded stretch of Lake Okanagan shoreline, 15 minutes north of Penticton and 45 minutes south of Kelowna. The beachfront resort features 115 condo-style suites, each well appointed with a full kitchen, dining and living areas, fireplace and most offer a balcony for stunning lakefront views. You are invited to live the Okanagan lifestyle and enjoy two outdoor hot tubs, a large outdoor pool with sundeck, barbecues, beaches, boat rentals, fitness room, meeting and group venues, as well as a neighbouring Restaurant and Day Spa. At your doorstep is Summerland's Bottleneck Drive wineries, golf courses, water activities, hiking, biking, cycling, swimming, art galleries and shopping. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Priceline, Travelocity, Orbitz, TripOnline SA, Cheap Tickets, Evoline ltd and HotelQuickly so you can book your Summerland Waterfront Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Summerland Waterfront Hotel Summerland
Summerland Waterfront Resort And Spa

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing