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Great Backoffice Service

We planned a trip for the upcoming summer holidays and booked several transfers and sightseeing... read more

Reviewed May 24, 2020
travellover-pi
via mobile
Recommend

I self planned our trip to Cuba and deliberated whether to hire a car, take the Viazul bus or... read more

Reviewed April 4, 2020
61nomad
,
Sevenoaks, United Kingdom
via mobile
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All reviews santa clara always on time reliable service peace of mind cayo coco exchange money juan carlos payment process reliable transport ahead of schedule mini van via email our entire trip excellent english casa particular cars minivan
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Reviewed April 1, 2020

We did the following transfers in Cuba with Taxi Vinales in February and March 2020: from Habana Airport to Habana Old Town, from Habana to Vinales, from Vinales to Trinidad and from Trinidad to Playa Jibacoa, all together more than 1000 kilometers with different drivers and cars. We booked all transfers in advance from home. We had to pay the transfers in advance which was something that made me a bit nervous at the beginning.
But don’t worry, everything worked perfect: all drivers were at the pickup places before schedule (15-20 minutes) and the cars (taxis) were really good. The drivers were very kind and drove very carefully and made a break whenever we asked for one. All in all, the rides were very pleasant and we can fully recommend this service. And in addition, it was no problem at all to get in contact with Taxi Vinales via email. They answered each request very quickly (thank you Juan!). If ever I travel to Cuba again, I will book transfers with Taxi Vinales, for sure!

Date of experience: March 2020
Thank christopher_bode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 1, 2020

I hired Taxi Vinales for three inter-city trips in Feb. 2020 - Havana to Trinidad, Trinidad to Camagúez and Camagúez to Santiago. I was very happy and completely satisfied each time. The drivers always showed up a few minutes earlier than scheduled. The cars were clean, comfortable and air conditioned. And the drivers were friendly and even helped me improve my Spanish. i recommend Taxi Vinales without hesitation.

Date of experience: February 2020
Thank 671kennethd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2020

Due to the current coronavirus outbreak, we had to cancel our trip to Cuba. So, this review is only based on the customer service experience we had when booking and requesting a refund.

Communication during the booking process was frequent. Maybe even a little too frequent? :-) I must have a thread of emails with about 12 replies back and forth. Either way, too much communication is not really a bad thing, it made me feel confident about my booking.

Canceling was even better. I advised them our trip was canceled and they agreed to a refund as quickly as possible. I had the refund in under a week. Additionally, a lot of the time when a refund is issued to a credit card the company actually just issues a credit. In this case, this company pushed a refund against the original transaction. This ensured I did not lose my conversion fees or lose funds due to the conversion rate changing between the time I booked to the time I received a refund.

I read through some of the 1-star reviews. I can see some people have had trouble with the actual rides themselves. It seems though, for the majority, the experience is quite good.

Date of experience: March 2020
1  Thank sarnec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2020

We were very impressed with Juan Carlos' French & English & how he made our journeys very interesting. He was extremely knowledgeable & gave lots of information on history & life in Cuba.
Before leaving home we booked a private tour from Havana to Vinales, stating the places we wished to stop. It was a set price for 4 people in a very comfortable minivan (spacious with lots of luggage room). The tour went way over the 8 hours allocated - partly because of the state of the back roads, but mainly because Juan Carlos our driver/guide was just so interesting and knowledgeable. We paid 10cuc for additional hours.
We also booked a minivan taxi from Vinales to Playa Giron (Bay of Pigs). We were delighted to find Juan Carlos was taking us. Two additonal stops were added - breakfast & a visit to a local casa near Playa Larga to see tiny honey hummingbirds - the smallest birds in the world. I recommend visiting.
I suggest you book your trip/s a few weeks prior to your journey if you can (we didn't) and have the start and finish addresses to hand, with phone numbers. When booking it is 30% paid up front with fee in dollars, the remainder amount paid in cash to the first driver. A bit long winded but it worked well.
Unfortunately our 3rd trip had to be cancelled as the President stated that all tourists had to leave Cuba due to coronavirus.
I would like to thank Juan Carlos for all his help & for sharing his knowledge with us. We thoroughly enjoyed travelling with him & wouldn't hesitate to recommend this company. We wish him & his family all the best

Date of experience: March 2020
1  Thank Travelhappy19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2020

Courteous and on time. We sorted everything before we left for Havana-Cienfuegos-Trinidad-Varadero and it worked well. Payment process was a bit long-winded, but it all worked well. Would use them again for sure

Date of experience: March 2020
3  Thank ClunkNebbermorth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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