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“Bait & Switch”
Review of The Crane Resort

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The Crane Resort
Certificate of Excellence
Washington, DC
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Bait & Switch”
Reviewed October 10, 2007

We got a great rate on line directly from the hotel web site, for one of the top of the line rooms and for only one night too! All the other agencies had 3-7 night restrictions. However when we got to the hotel, they tried to move us to a lower class of room and when we complained, it took almost an hour to find a room at the class we booked. The room was great although the bathroom was overrun with mosquitos, only 2 towels and room service ends at 8.

The place is huge, and I overheard a number of guests complaining about their bill. The facilities are comparable to many 5 star hotels, however service is comparable to many 2 stars.

Stay at your own risk.

  • Liked — Private Pool
  • Disliked — Staff
  • Stayed October 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank DittoD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Ballston Spa, NY
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 8, 2007

Where to start. My family and friends (8 of us) had 3 separate rooms for our vacation from July 22 to July 28, 2007. I did read most of the reviews and gladly decided not to listen to the bad reviews and I am glad that I didn't.
Upon our arrival, several hours early for check in, we were hot and tired because we traveled all night. And the first person we meet is Alexander. He gives us keys to 2 of the 3 rooms that were cleaned. After a while, he worked hard to get the 3rd room. The room was for my daughter and 3 friends, all 18 and wanted to get to the beach ASAP. They got an upgraded room with a plunge pool. The girls were thrilled! And the whole vacation they warmly welcomed and known as "The Girls". My husband and I had a room in the old hotel and yes there is no A/C there and he was livid. I promptly went to see Alexander and he moved us to a room with A/C. (Yes the A/C isn't like the way we have it in upstate NY, it did take the humidity out of the air and you have to remember that you are in the Carribean and it is summer!) Jonathan at the main desk was also helpfull in getting us the room changes. We can't thank them enough for their extra effort. The construction was not a issue, and as for the time that it is going on, if you looked most of the work was not done with a lot of equipment, so by hand things take longer.
The beach and ocean views were wonderful. Only one day the surf was too rough to go in very deep. I like surf and on the other side of the Island it is calm.
To respond about the cost of food, you have to remember where you are in another country and on an island. Everything that isn't native costs money to import. The Crane offers a shuttle to the local supermarket on Sundays and Mondays. Yes you are away from the restaurants, but a bus ride is only 75 cents. The citizens of Barbados are so friendly, they made sure that we got on the right bus to return to The Crane, even offered me a seat on a full bus, that doesn't happen much in the US anymore. If we were out too late that the bus weren't running anymore a taxi ride was fine. The restaurants in the Gap were wonderful, so you really weren't committed to eat at the Crane's restaurants at all. You could order take out from the restaurants if you wanted and the wait wasn't very long. The Sunday brunch was great, food and music (gospel singers).
When the new construction is finished there seems to be plans to have a grocery store and deli. By the way there is a deli that is walking distance from the Crane.
The rooms are spacious and have one more bathroom than bedrooms in each unit. I heard one lady complaining about the sand in her bed, again you are at the beach and sand is part of it.

We loved our week at the Crane and in a minute would return in a heartbeat!
I hope Alexander and Jonathan read this and smile they are gems and made our vacation with their commitment to service.

Stayed July 2007
Helpful?
10 Thank swright3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
88 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed October 6, 2007

The Crane is a beautiful resort in a stunning location, high atop an ocean-front cliff. We found the Crane to be a wonderful alternative to the typical "loud" calypso-themed Carribean resort. The overall ambience is refined colonial British, yet very comfortable and relaxed. The grounds were meticulously maintained, w/two gorgeous swimming areas. The staff, especially concierge Dianne and manager Paulette, were extremely accomodating and very helpful. Our large, ground floor suite (Bldg. #3) had a private plunge pool, which was quite a treat! The restaurants were quite good, especially the Asian Zen, and both Zen and Azure had amazing cliff-top ocean views. The "icing -on-the-cake", however, is the beach itself. Crane beach combines the warm, clear waters of the Carribean, with the exciting surf of the Atlantic. Truly, this resort fis a perfect spot for a holiday, and I've already recommended it to many friends and relatives.

  • Liked — Location and Accomodations
  • Disliked — Not enough internet access
  • Stayed May 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
9 Thank BeachBumDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modesto, CA
Level Contributor
256 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
Reviewed October 4, 2007

We stayed only 1 night during a layover, so it was way too quick! . We stayed in the "historic suite" so we were not sure what that would mean- especially something-older. It was fabulous. We had lovely room with a bed and a sitting area with a couch and chair. The best part was that it was on the ground floor and we had a patio that covered 2 sides of the room. Both sides were beautiful views of the ocean. The windows opened wide looking at the patio, yard and then ocean. It felt that we had a corner of the world all to ourselves.

The draw back to the beauty was that those wonderful windows (about a foot off the ground and 6 feet tall) really needed to be open all night for the breeze and fresh air. It felt too strange and unsafe to leave them open, so it got stuffy. (a person could just simply walk in out of the yard in to the room, I felt). If you weren't concerned about such things, it would have been perfect.

Crane beach was beyond belief! That sand is like a silky flour. The pools at the resort are so gorgeous. What a great place.

  • Liked — The beauty of the ocean and pools.
  • Disliked — nothing.
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank travelwhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 2, 2007

My wife and I stayed at the Crane 6 days and 5 nights for our honeymoon, and we had a blast. The Crane is a stunningly gorgeous property and shares a beach with Prince Phillip's Cottage. We were expecting a garden view room, and they upgraded us to an ocean view suite (more like our own villa), which was a pleasant surprise! The room was the best part of our trip!! HUGE bathroom and living room; beautiful furniture, big tub, walk-in tile shower, 25 ft. long tile balcony w/private plunge pool ~ easily one of the best rooms in the whole resort given that we were in the only building that directly overlooked the ocean. Spend most of your time on Crane Beach! It is flawless. Even more amazing than the pictures look. Bring your drinks down with you unless you want Banks beer or Rum Punch (which is syrupy, nasty, mess of a drink ~ don't try it unless you want a stomach ache and like burping nutmeg). For a small tip, the boys on the beach will run up the steps to get you drinks. There is a beach to the east of the Crane Resort (I can't think of the name ~ it might be Silver Strand) that we visited on the safari. It is maybe a kilometer away. It you have bicycles or are up for the walk, the beach is almost abandoned and is serene and beautiful, especially at night. A word to the wise, if you're looking for night life, adventure or much cultural interaction this is not the place for you. You can probably find some nightlife and shopping in Bridgetown but it wasn't worth the time or money to us. There isn't much to the island. Taxi's aren't cheap. If you want to save a little money on food, catch a taxi to the Emerald (something or other) grocery store. It will cost 40 Bajans, but the market it neat and the food is cheaper than eating 3 meals a day at the Crane restaurants. We did not like the Zen restaurant. It was ridiculosuly expensive and the food portions were a joke and did not taste good. The Azure was great though and the view is breathtaking and romantic. The dinner menu was exceptional. We ate there on Italian night and the chef made whatever pasta we could conjure up right in front of us. The Crane Village is under construction, which I believe will tranform the resort into an all-inclusive. They have just started to dig the footings, so it will be more than a year until it's complete, but it looked like it was going to be marvellous. It would definitely give the property more dining options, which is nice because if we go back we aren't going to leave the property. We did the safari tour and ended up with not a whole lot more than farmer's tans. The tour is bumpy and way too long, and there really isn't much to see. This island has fabulous beaches, so if relaxing on the beach the whole time doesn't appeal to you then think twice about spending your vacation here. We made friends with a couple from Manchester, and another from Madrid. One of the best things about Crane Beach was the diversity of travellers. Euros and pounds go much further than US dollars these days, so plan on meeting plenty of Europeans. And above all, relax! Bajans in particular and Caribbean people in general move at a slower, more relaxed pace than Americans (at least myself) are used to. We found them to be very kind and interested people. I heard one guy say "Nobody hurries for nothing around here!" and he was right. But, if you don't learn to enjoy that, then you will be pretty unhappy. Expect room service to take over an hour for anything. Don't expect overly eager and exciting hotel staff...their idea of service is much much different than ours. Lastly, expect a mean sun tan!!

  • Liked — The beach
  • Disliked — The island
  • Stayed July 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank ewwade2273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York city
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 27, 2007

I want to start off by saying that I booked this trip before reading any reviews. It was probabaly a good idea since a lot of bad experiences were noted by other travelers. With this information in hand I was prepared for the worse but was intent on having a good vacation.

The good: The resort is absolutely beautiful even with the construction. The rooms are like a home away from home with all the ameneties. The air conditioning was perfect; not too cold, not too hot. Pictures do not do the views or the scenery justice.

The bad: The Crane is in a place by itself, literally. There are no nearby restaurants, sights or other attractions. The food at the Crane is very expensive and for the most part not caribbean. Some of the staff are reserved and very slow but they were always professional and courteous.

The solutions: When you get there, go to the supermarket which is about ten minutes away by cab ($15 - $20 US each way). Stock up for the time you expect to be at the resort unless you can afford to eat there everyday. The food at the pool bar is suprisingly good as well as the drinks. Plan excursions ahead of time like taking a trip around the island which we arranged through Johnson Tours. Sail a Catamaraan trip. We took the "cool runnings" trip and its a must. Five wonderful hours with a very good crew, wonderful food and snorkeling with turtles and tropical fishes of all sizes. We also took a trip to Bridgtown which was not very impressive. Unless you like being haggled to buy things everywhere you turn. We also went to Oistens fish fry on Friday night. Again I was not very impressed with the food.

Overall: If you want to vacation in a place that pampers you with service 24/7 and is bustling with so many people that you can't get a chair at the beach or pool area and its rooms are your typical hotel suites then the crane is not for you. This is a place where you just want to go to get away from it all. Relaxation and peace is the statement here. You'll have to improvise a bit to get by, but its worth it. Before I forget, this is a caribbean island come prepared. Bring a flashlight just in case and maybe throw in an extra towel. Overall you'll be glad you came.

  • Liked — The size and quality of the rooms.
  • Disliked — food
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank ronc8244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed September 27, 2007

A beautiful site and great vistas. With that said, the customer service and facilities were lacking. The property is under construction. I am sure it will be nice once completed but every day we listened to hammers starting at 7:00 a.m. Three of the nights we were there we had NO AIRCONDITIONING. They also started this year charging for electricity at a flat rate. The restaurants are very expensive. Service is lacking -don't expect them to go that extra mile. It is a very remote location and a cab ride to dinner will cost anywhere between $30 - $40 one way.

  • Liked — The views
  • Disliked — The service
  • Stayed September 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wendi404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Akiba26, Marketing Manager at The Crane Resort, responded to this review, November 5, 2007
On behalf of the Management Team at The Crane Resort & Residences, we would like to take the opportunity to address some concerns raised in recent reviews.
The Crane is continuing a multi-million dollar expansion project with scheduled completion in less than three years. Our rates reflect very significant discounts as a result of the expansion project, despite the fact that guests are not affected by construction while in the public areas such as the pools, beach and restaurants; nor from many guest rooms. We continue to highlight that only certain room categories will have views of construction and the current rates reflect this. The construction schedule is from approximately 8:00a.m. to 5:30p.m. We continue to actively manage communication to ensure that potential visitors are kept up to date with the progress of the development.
Many of the older reviews on this site refer to a major construction project, our new pool complex, which was completed over six months ago. We encourage you to visit our website to view shots of these cascading pools.
Over the last few years, the development project has resulted in the addition of 184 residential rooms, the spectacular 1.5 acre cascading pool complex, our acclaimed Zen restaurant, featuring Thai and Japanese cuisine, and the restoration of our 120-year old historic hotel and public areas.
The 38-acre property, upon completion, will feature 400 rooms and suites, flood-lit tennis courts, five world-class restaurants, and a full service spa. Currently in progress is the “Crane Village” which will offer a choice of gourmet and casual restaurants, retail shops, a fitness centre, art gallery and jazz bar; this area is expected to open in late 2008.
Several reviewers makes note of our location, which we want to really emphasize as it is actually one of our biggest selling points! The Crane isn’t for everyone. We are less than 10 minutes from the airport; however, our relatively “remote” location overlooking one of the world’s most spectacular beaches allows our guests to enjoy the tranquility, spectacular beauty and spaciousness of the South East Coast, as well as the lovely breezes provided by the year-round Easterly trade winds.

What our guests tell us is that they are happy to have an occasional drive to the more developed resort areas for restaurants and nightlife, in order to be able to come “back home” to The Crane. While many guests do choose to rent cars, the alternative is easy access to taxi services based at the hotel, or pick-ups provided by local attractions/excursion companies. To another reviewer’s point, we are not the right hotel for people looking to party the night away, but are ideal for relaxation, rejuvenation, and a tranquil holiday.

Our rooms are the largest on the island, with the residence buildings offering all the modern amenities of any luxury hotel and the historic hotel, originally opened in 1887, featuring unique, charming rooms that have been fully restored.
On dining, guests at the resort have the unique benefit of having two Zagat-rated restaurants (both in the top 20 in Barbados) to enjoy right on property. There are also mini or full kitchens in all the residence suites, and we provide an in-room grocery delivery service. Barbados’ fine dining restaurants provide excellent service and quality of food and this is reflected in their pricing. All three of The Crane’s restaurants (including the recently added Carriage House) are in many cases less expensive than comparable restaurants on the island. As an example, in L’Azure, prices range from US$12.50 - $25 for a lunch entrée; while in Zen, the range would be US$17.50 - $40 for a dinner entrée.

There have been incidences where the “growing pains” during the development phase have resulted in maintenance issues impacting the air conditioning in certain buildings. We apologize for any inconvenience experienced by our guests during these periods. We do continue to make every effort to notify guests of scheduled shut downs, or if unplanned, to rectify any problems as quickly as possible.

The Crane does not, and has never, charged a flat fee to hotel guests for electricity. As a contractual agreement in our Residence Club and with RCI, members and RCI Points members incur a metered usage fee for air conditioning, which is stated up front; there are no surprises.

As to customer service, we focus on hiring the best possible staff, who are naturally friendly and enjoy being in the hospitality business, and then continually train to maintain our customer service standards. We will continue to focus on this as part of our mission as we grow. You will note that in many of the reviews posted in this forum, guests comment on the friendliness and helpfulness of our staff.

We invite TripAdvisor users to come and experience The Crane for themselves and share in our excitement as we continue to develop into the premier beachfront residential resort in the Caribbean.

Sincerely,
The Crane Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Crane Resort

Property: The Crane Resort
Address: Crane Beach | Bridgetown, BB18079, Barbados
Phone Number:
Location: Caribbean > Barbados > Saint Philip Parish
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Saint Philip Parish
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Crane Resort 4.5*
Number of rooms: 252
Official Description (provided by the hotel):
Since 1887, The Crane Resort has overlooked the pink sands and turquoise waters of Crane Beach - one of the top 10 beaches in the world as rated by the Lifestyles of the Rich and Famous and most recently named the "Best Beach in the Caribbean" by USA Today's 10Best Readers Choice 2015. Set on Barbados' beautiful South East coast, the oldest operating hotel in the Caribbean has effortlessly married the old-world charm of its past, to all the 21st century amenities and services expected by today's most discerning travellers. Guests are spoilt for choice with ultra-spacious one and two-bedroom suites, and three bedroom penthouses, many featuring lush gardens, private pools and rooftop terraces. There are also several fantastic dining options, including Zen, the No.1 Zagat rated restaurant in Barbados, which features Thai and Japanese cuisine, L'Azure which offers Caribbean delicacies with an international flair, The Carriage House which offers poolside favourites, D'Onofrio's, the Italian restaurant and The Grove Bar and Grill on Crane Beach which offers light grilled fare. The centre-piece of it all is The Crane Village - 55,000 sq. ft. of retail space complete with duty-free shopping, a Jazz bar, open-air dining, a fitness centre, day spa, an art gallery and the newly opened Calypso Kid's Club catering to younger guests. Guests also enjoy complimentary WiFi in all guest rooms and around the resort - even on Crane Beach - and complimentary long-distance calls to most international destinations. ... more   less 
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Also Known As:
The Crane Residential Hotel Saint Philip
Crane Hotel Saint Philip
Crane Saint Philip
Crane Barbados
The Crane Barbados
Crane Hotel Barbados
Crane Resort Barbados
The Crane Resort Barbados/Saint Philip Parish

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