The staff pretend to be friendly but its all a fake, it doesnt come naturally. They are not friendly at all. Went with my family (myself, hubby and my daughter) and I payed an extra 10 pounds for a cot per night for my daughter. We arrived in the hotel and there was no cot for my daughter.
It was a twin bedroom with one standard double bed and a single bed, so I had to sleep with daughter on the double bed whilst hubby slept in the single. When I questioned this the staff said to me I should have made a request when I made the booking which I did and there was no cot
. To make matters worse my daughter had a bit of an accident in the morning - we went out for a day and came back only to find out they didnt change the sheet, it was the same one we slept on the previous night with the dirty on. So I went to see someone to that I could get a clean sheet. The staff I spoke to did not even apologise to what had happened, didnt even show anyremorse at all. To make things worse I the Customer had to make the bed. Really I have never ever come across this in my entire life. What a crap hotel, I shall never ever visit this misserable hotel again.
There was an old man there who was at the reception when we left, I am not sure if he could be the owner of the hotel or the manager but he did not have any customer service skills at all. He looked miserable all the time and not helpfull at all, you would think he was forced to be in work. Oooh what a misserable hotel, never again!
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- Also Known As:
- Westminster Hotel Rhyl, North Wales