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1 - 6 of 31 reviews
Reviewed October 6, 2019 via mobile

Stopped over here so we were close enough to catch the first ferry in the morning over to Islay. We arrived pretty late on a Friday night so we’re hoping to grab some dinner in the restaurant and then head to bed for our early rise.
There is no dedicated car parking for the hotel guests themselves but there is a large line of spaces across from the hotel running down the road and it was easy enough to find a space there.
When we arrived, if we hadn’t seen the place we definitely would have heard it. It was a Friday night and many locals seem to head there for a good few drinks as they also have a pub downstairs. We walked in and made our way by a few people who were in having some drinks and couldn’t find anywhere at all pointing us to the hotel section of the building. Downstairs there were signs for a bar and a lounge and upstairs there was the restaurant. We went up the stairs to see if there were any signs up there which there wasn’t. The corridors and stairs themselves were pretty narrow and lined with people who were drinking. A quick peek into the restaurant and we knew straight away there was absolutely not a chance we were going to eat dinner here. Despite there being a bar downstairs, it appeared the restaurant was the main drinking location for everyone. The place was crowded full of people who were drinking whilst standing up and obviously not considering to have a meal. Even if they’ve already had one earlier, why let them fill up essentially what is the entire restaurant when there is a bar downstairs? Finally managed to catch a staff member who told us to speak to the bar downstairs if we want to check in to the hotel. We head down and find a single barman run off his feet trying to serve many people, answer phones and keep everyone happy. Despite this the bar seemed empty compared to the “restaurant” upstairs. It wasn’t even that loud and we would have gladly had dinner in a setting like this if there were more seats! Unfortunately not though. We eventually catch his eye and get sorted. He grabs the key and has to leave the entire bar unmanned while he leads us to the rooms. He was really nice though and told us about breakfast but we told him we were going for the first ferry so would be gone before it even started and we were offered goody bags to take with us which we declined as we were going to get breakfast on the ferry. The room itself was very small. Two single beds that were pushed against a wall. A single table and a TV. No more than 10 square metres at a guess. Bathrooms and shower facilities are shared between about 4/5 rooms per floor. As we were on the top floor our bathroom was actually pretty old. The one on the floor below was actually pretty modern and looked like it had recently been renovated. Anyway we dumped our stuff in the room and headed back down the stairs. The restaurant still appeared to be the main bar so we gave that a by and walked along the street to find a place to eat.
Headed back to the hotel after that and the bar downstairs was still relatively empty and the restaurant was still packing. An early nights sleep was then pretty difficult considering the amount of noise that was occurring 2 floors down.
Beds themselves were actually pretty comfy and once we got to sleep it was a good night but the overall organisation of the place seems a bit backwards.
In the morning we went to leave the hotel only to find the place in complete darkness and not a single member of staff in the entire building. Not at any point were we told there would be no staff in the hotel late at night and what to do in the event of an emergency during the night such as a fire. Since we couldn’t check out like you do in a normal hotel we went to leave the keys in our room. We then found out the front door was completely locked. I would have assumed the main door was going to operate like a normal hotel door where it could be opened from the inside but not from outside but I was wrong. We then had to phone a manager on their mobile to ask them how to leave to be told there was a second key on the room keys that was for the front door that we were never told about or told what it was for. We asked what we do with it once we unlock the door as we obviously couldn’t take it with us and we’re told just to leave it in the corridor with the main door unlocked?? It just seems bizarre there is no system in place to lock a door once guests leave. If you go along on a quieter night then you might actually have a better experience. But it just seemed so disorganised on the single night we were there.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank Jawwwshh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2019 via mobile

During our 3 night stay we couldn't have been looked after any better by Marion and the Frigate family, room was spotless and great family atmosphere in bar, easy parking, beautiful location, we will be back,

Date of stay: October 2019
Trip type: Traveled as a couple
Thank 363eddiel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 2, 2019 via mobile

Had a lovely stay here. The staff were fantastic and the food was perfect.(steak pie ) Will definitely be booking back here when I need accommodation in the area. Rooms were clean and very comfortable. Thank you guys.

Date of stay: May 2019
Trip type: Traveled on business
Thank skyejmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2019

We begged a room here at the very last minute as our ferry to Islay was cancelled...ended up 3 of us in a twin room as the hotel was bursting with guests in the same situation. Staff couldn't have been more accommodating, the room was clean and bright with a view of the harbour second to none...bar was friendly with a good selection of drinks. restaurant was sadly closed on a Monday night.
Thanks for fitting us in, would return under less rushed circumstances for sure as we regularly visit Tarbert.

Room tip: Ask for a harbour view
Date of stay: April 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank ginnihill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 19, 2018 via mobile

Was down visiting a friend and stayed here during our visit would highly recommend it's lovely cosy hotel with staff who are really friendly and very helpful. The hotel also has a restaurant with a view like no other and the food is amacing. Will definitely be back on my next trip down there.

Date of stay: October 2018
Trip type: Traveled with family
Thank Donna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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