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“Excellent Location for Ski and Spa”

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Ana Hotels Sport Poiana Brasov
Ranked #2 of 16 Hotels in Poiana Brasov
Certificate of Excellence
Reviewed November 18, 2012

I have been visiting this hotel for a number of years so far and can now say it is a 4 stars. My wife and me visited it again this weekend 17-18 November 2012. The premises were renovated 2 years ago and the swimming pool was redecorated in a good way. The Spa is more than ok, nothing spectacular but very clean and relaxing (several types of massage available, plus other things). The rooms are well equiped,modern, new and clean. Internet cable available within the rooms and wi-fi available only in public areas. Breakfast was as expected for a 4 stars, maybe a larger variety of juices would help for the future. Food quality and a la carte is very good. A large parking place for people coming by car, is available for free. The most positive thing to say is that the hotel is at less than 200 meters away from the starting point of the cable carryer machine that takes skiers up to the top of the slope. Apart from that, maybe it is worth mentioning that the hotel owner comes often during weekends and this time he was having breakfast together with all guests. All in all, GOOD TO GO, especially for winter (travelling by car from Bucharest takes around 3 hrs up to the resort of Poiana Brasov).

Room Tip: For ski, a specialised shop and rentals is located outside the cars parking place, so no need to bri...
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  • Stayed: November 2012, traveled with family
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Thank CARGO2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded November 23, 2012

Dear guest,

We would like to thank you and to let you know we passed your appreciation to our staff.

Hope to see you again soon,

Kind regards,

Mihai Moisescu
Room Division Manager

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230 - 236 of 321 reviews

Reviewed November 13, 2012

The hotel impress by its style and design. Even from the moment of entering the reception lobby you find a beautiful ambiance created by a minimalist and modern style. This impression is coming along with you also in the rooms which has the same touch of class and . Still the hotel needs to go on this way of reinventing and modernizing itself until its very end meaning that is absolutely inexcusable not to provide wifi in the rooms but only in the lobby and couple of public spaces. Also I must say that I didn't like the shower with a fixed head or the tv with quite a few programs.
As a conclusion I must admit that overall I had a beautiful experience by lodging at Sport Hotel but I felt sorry for not being completely satisfied as I ought to be considering the experience in the accomodation industry of the hotels chain Sport belongs to.

  • Stayed: November 2012, traveled on business
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Thank cat_ioan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded November 15, 2012

Dear guest,

Thank you for your lovely review and also thank you for your observations.We appreciate you found our hotel cozy and that you enjoyed it's style.As for the wireless in the rooms, we try to please everyone, we offer high speed secure LAN cable connection in the rooms and wifi in the Lobby area, so you have both types of connections in the hotel.Regarding the shower system, it is our particularity and it is in all rooms the same.

We only hope that you will remember your staying with us as a pleasant time and come back some other time.

Kind regards,

Mihai Moisescu
Room Division Manager.

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Reviewed November 5, 2012

We took this hotel for the location which was great. The hotel is clean and nicely refurbished. Also great advantage the pool area with jacuzzi and sauna. Its shame the sauna opens only at 4pm. At the time the water in the pool was not 100% clean. Gym equipment would need some update.
One "bigger" Lady employee (dont know the name) at the SPA reception is very rude and has no idea about customer service. We always felt we bather her with our questions. Her face was alwasy asking "What do you want?". This person should not be at the reception as she has big time attitude problem which is not acceptable. I wish I would speak to the Manager on the spot.
The other female staff with the short hair was very helpful and polite.
Breakfast was delicious and the service is great, all waiters were very helpful.
We reported the broken chair on the first day but nothing happened. Nobody checked and refilled the minibar during our stay, they asked by the reception at the end.
Also the reception staff need some coching and training how to deal with customers as they have no clue, especially the male staff. Female staff were ok but not exceptional. Some of them even rude.
Overall the hotel experience was good but the quality of the service is lacking.
Probably we would return to the hotel and I hope the service will be better at that time.

Room Tip: We had a standard room but next time we would choose the apartment.
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  • Stayed: October 2012, traveled with family
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Thank samanthapana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded November 15, 2012

Dear guest,

Thank you for your review.We are sorry to hear about the problems you had during your last stay.We will consider all your observations and take the appropriate measures.We wish we could have done something to make your stay better if we knew about the events that happened and miss pleased you.

We are looking forward into welcoming you back whenever you can and make sure you will have a great stay.Please let us know when you do.Bellow are my contacts.

Kind regards,

Mihai Moisescu

Room Division Manager
Mail at: mihai.moisescu@anahotels.ro.

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Reviewed September 13, 2012

Stayed here with my family for 2 nights, the hotel is located in excellent location, very clean and the room and bath looks new and renovated, Breakfast was good and the hotel spa and fitness center service was excellent, big pool and nice place for parking was provided as well.
I highly recommend that hotel for any couples or family looking for 5 stars service hotel in perfect location, I choose that hotel as my fav place to stay every time I will be at Pioana Brasov.

Room Tip: Our room with front view in 2nd floor, excellent loaction room#204
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  • Stayed: September 2012, traveled with family
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1  Thank Titoo1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded November 15, 2012

Dear guest,

Many thanks for your wonderful review!

Looking forward into welcoming you back in our hotel.

Kind regards,

Mihai Moisescu
Room Division Manager

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Reviewed August 31, 2012

This is a very well renovated and pleasant hotel in the resort plateau of Poiana Brasov. The resort is slightly more developed than you might wish, so don't expect spectacular views and calm isolation in the immediate vicinity. But this hotel probably has the best location. There's an elegant terrace and a very well equipped spa and pool. Food is good.

We came here to escape the 40C heat of Bucharest, and found the experience relaxing, if not exciting. There's a cable car that takes you to the top of the ski slopes where there are wonderful views over the mountains. You must ignore the scars of ski slopes and lifts.

Hotel rooms are well designed in a pleasant modern style. None of the Balkan heaviness in decoration that you might expect.

Staff are pehaps a tiny bit despondent but otherwise very helpful and speak good English.

The town of Brasov (a 12 EUR taxi ride away) is very well worth a visit. Medieval streets crammed with cafes, and the great Black Church with its unexpected exhibition of 17th and 18th century Anatolian rugs of the highest quality.

Room Tip: Visit Brasov
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  • Stayed: August 2012, traveled with friends
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Thank abager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded September 2, 2012

Dear guest,

Many thanks for your appreciation of the hotel and surroundings.We couldn't be more happy when a guest is pleased with our services and location.
This is our motivation , that helps us improve our work and constantly helps us grow in the industry.

We hope you will have the chance to visit us once again and enjoy what we have to offer.

Kind regards from Poiana Brasov,

Mihai Moisescu

Room Division Manager.

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Reviewed August 27, 2012

We came here for our friends wedding and it was brilliant, the room, the breakfast and the spa were all first class, and great staff. There was a mix up with our friends room when we arrived but this was sorted out quickly. The food and venue for the wedding was excellent and everyone had a great time. Great pool and outdoor hot tub. Quite expensive for food and drinks at the bar (London prices for a beer) but you get what you pay for, also there are other restaurants within easy walking distance, especially recommend the place you get to through the forest! Imagine it gets busy during the ski season.

Stayed: August 2012, traveled with friends
Thank Samantha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded September 2, 2012

Dear guest,

We would like to thank you for sharing your impressions and we are glad you had a good time with us.The hotel is a great investment that we made 2 years ago when we renovated it completly and we are happy you and the other guests enjoy our work there,

Best wishes from our team,

Mihai Moisescu
Room Division Manager.

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Reviewed August 22, 2012

Great service with loads of great restaurants within walking distance. we visited in the summer !!

Pros: amazing pool, jacuzzi, great breakfast with loads of selections, helpful and friendly staff

Cons: rooms got pretty warm as there was no air conditioning

  • Stayed: July 2012, traveled as a couple
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Thank SEAUKtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
anahotels, Manager at Ana Hotels Sport Poiana Brasov, responded to this reviewResponded August 24, 2012

Dear guest,

Many thanks for your lovely review.We are pleased to know you had a great time with us, this is a motivation for keep doing a good job.The hotel air condition system it is centralised and it adjusts itself from the main interface.For some it is ok , for some it may be hot.
We are looking forward into welcoming you to Poiana Brasov, whenever you are in the area.

Kind regards,

Mihai Moisescu
Room Division Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ana Hotels Sport Poiana Brasov

Address: Valea Draga, Poiana Brasov 500001, Romania
Location: Romania > Transylvania > Central Romania > Brasov County > Poiana Brasov
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Poiana Brasov
#2 Luxury Hotel in Poiana Brasov
#2 Ski-In / Ski-Out Hotel in Poiana Brasov
Price Range: $97 - $265 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ana Hotels Sport Poiana Brasov 4*
Number of rooms: 104
Official Description (provided by the hotel):
Located in the heart of the mountains next to the ski slopes of Poiana Brasov, the Sport Hotel is a relaxing holiday destination for all seasons and a privileged location for events. Discover fascinating Transylvania and the city of Brasov, the Bran Castle (Dracula's Castle) and the Peles Castle, a former royal residence, all within easy reach. Offering spectacular views of the resort, the rooms combine the coziness of the Bavarian style with the modern design. Discover the large King rooms or spend quality time in the Jacuzzi, surrounded by the wide open spaces of the presidential suite. Taste the culinary wonders of the restaurant, or grab a drink in the bar. Sport Hotel is an elegant ski-in/ski-out property within walking distance from the Bradul ski slope. The winter wonderland turns into a green paradise during the summer, when the surroundings offer great opportunities for hiking enthusiasts. Following a day's adventure in the mountains, you can relax at the Sport Wellness Spa. ... more   less 
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Also Known As:
Sport Hotel Poiana Brasov
Sport Hotel And Spa
Ana Hotel Poiana Brasov
Ana Hotels Sport Poiana Brasov Brasov County, Romania

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