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“Excellent accommodation but don't eat at the restaurant”

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Pousada Convento Arraiolos
Ranked #2 of 3 Hotels in Arraiolos
Certificate of Excellence
Antwerp, Belgium
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Excellent accommodation but don't eat at the restaurant”
4 of 5 bubbles Reviewed October 10, 2011

I just came back from our trip to the pousada and we had a very pleasant stay there! We stayed in a suite with a huge terrace and a magnificent view of the Alentejo area. The main purpose of our stay was to ride in the stables next to the hotel and it was just fantastic! The horses are great (well schooled lusitano-stallions, a dream to ride them! (but maybe not for beginning riders)) and the instructor teaches the principles of classical dressage with much patience and in an encouraging way.

The hotel itself is beautiful, an ancient monastery that has been very well renovated, it has a great pool and staff is very friendly and eager to meet your needs. The only less positive element is the restaurant of the hotel, we stayed in half board but nevertheless we went to eat outside the hotel because of the poor quality of the food. I would recommend to stay in the hotel but not in half board.

  • Stayed September 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Rambo73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 reviews from our community

Traveler rating
    134
    91
    19
    5
    2
See reviews for
76
123
4
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Elgin, United Kingdom
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed September 25, 2011

My wife and I booked into the Pousada after reading some of the reviews here - we decided to push the boat out and go for a few days of 5-star service.

The hotel looks lovely from the outside; a well renovated convent about a mile outside the local town that gives it its name. I'm not sure about it taking 10 minutes to walk to the castle, though: perhaps I'm getting old and unfit! The room was functional; no balcony and a strange set of shutters. There was some minor damage to the furniture and a towel hook had been damaged and not replaced - nothing major, but not 5-star. The cleaning staff did an excellent job.

There is a nice pool; although it was not cleaned during our 3-day stay and was quite dirty. Towels were available from reception - at the other end of the hotel.

The breakfast buffet was reasonable; the scrambled eggs were excellent, the fruit juice did not appear to be fresh and I could not get a decent cup of tea. Dinner was excellent.

The staff on duty were friendly and relatively competent. However, there were never enough of them to provide 5-star service - my major issue with this hotel. During our stay, there were only ever 3 people on duty; one on reception and 2 in the dining room. No concierge, no bell boy, no barman, no bar staff, no pool staff, no staff on the terrace - or anywhere else that was available as a 'sitting' room. At one point, after waiting for 40 minutes to order a drink on the terrace, I went to the bar where there was a phone and instructions to phone reception. I phoned reception and, after no answer after 5 minutes I went to reception - there was no-one there. I eventually ordered through the dining room staff and, after an hour, received a drink. This was not a one-off event. The service provided by the staff was well below the standards expected of a 3-star hotel; let alone a 5-star hotel. I feel for the staff on duty, they tried as best they could; there were simply too few of them on duty to provide the expected level of service.

One other, minor niggle: you can't lock the room from the inside and retain electricity unless you dismantle the room key!

I would not return to this hotel unless I could be completely convinced that the level of service had improved dramatically - they need to double (at least) the number of personnel on duty.

Room Tip: No balcony with room 117 nor 118 - choose another!
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
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    • Service
Helpful?
2 Thank stuartroxy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
310 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 bubbles Reviewed January 5, 2011

Definetely, a very beatiful place. Calm, peaceful and with quality.
Very nice breakfast with a wide variety of goods served at the restaurant or on room (restricted products, but they don't charge any fee). Pool very good, but with some dirt. Tennis court was ok. They gave me a superior room because of the extra bed for my daughter. Very nice, but need some maintenance. The only problem I see with Pousadas product is that has a poor price-quality ratio and you feel that you can get a better price on a promotional price, web site, discount card, etc.

  • Stayed August 2010, traveled with family
    • Value
    • Location
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Helpful?
Thank Johnix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Pousadas, Gerente at Pousada Convento Arraiolos, responded to this review, January 6, 2011
Dear Customer, thank you very much for choosing to stay at Pousada de Arraiolos and for taking the time to post this review. We certainly enjoyed reading your comments and would like to thank you for your evaluation, which we have shared with our staff. We take all feedback seriously. We hope to be able to welcome you again in a near future. Best wishes. The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed December 30, 2010

Pousada de Nossa Sra. Assunção is located near the Arraiolos Castle (10 minutes walking) and is a historic hotel.
There you can enjoy a relaxing period since it is quiet and friendly.
I stayed at the Pousada for three nigths and in witch one of them they left something nice at the bedroom, fruit, juice, milk, local sweets.
The staff was always very polite and friendly.
You can not get bored since they have lots of activities, tennis, swimmig pool, hourse center.
The restaurant is very good and you can taste local food.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MartaGaspar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Pousadas, Gerente at Pousada Convento Arraiolos, responded to this review, December 31, 2010
Dear Customer, thank you very much for choosing to stay at Pousada de Arraiolos and for taking the time to post this review. We certainly enjoyed reading your comments and would like to thank you for your Staff & Restaurant evaluation. We hope to be able to welcome you again in a near future. Best wishes. The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed January 2, 2010

Traveled with small infant and familiy for New Years Eve. Great location, nice and relaxing scenary, well dimensioned and confortable. This "pousada" or "inn" is a converted "convent", with its church and clausts.
Staff is professional and friendly. Suprised to see the amount of real art displayed. Great quality paitings and sculptures can be observed from several known portuguese artists.
The "almost" is due to the urgent maintenance that the hotel requires. Walls need to be repaired due to falling paint, room TV's are analogic, old and have bad signal. Missing a children's channel. Carpet corridor also require to be replaced. Rooms "key" holder was loose. Better climate control on areas near the restaurant (like the bathrooms) are really necessary.
In general quite happy with pousada and wish to go back.

  • Stayed December 2009, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank ILikeThisOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Level Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed October 7, 2009

The "Pousadas" is a group of lodgements in Portugal where you can stay in a very special way, very different from a ordinary hotel.
A "Pousada" is usually an historical building that is converted into a lodgment for tourists.
The Pousada of Arraiolos is an ancient Convent (it even has a chapel).
It's a very quiet and stilish place to stay. The Pousada it's a destination itself.
Unfortunatelly it's usually very expensive to stay in a Pousada (around Eur 150,00 a double room per night) but it's definitelly a beautiful place to relax and be in peace.

  • Stayed November 2007, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 27, 2009

BMW Motoclube Portugal is traveling all year long having fun in Portugal. This year the proposal was the "Pousadas Itinerary". Each month the group discovers a different portuguese region and stays in a different Pousada. Arraiolos was the first month and Pousada. You know the feeling when you're sure you were wright? The option for the best portuguese touristic network was a perfect win from the first tour!
We arrived and were received by the professional and very polite Pousada staff. There are small things as a smile or a glass of a wonderful liquor ther prepare you for a wonderful weekend... This was only the check-in feeling. The rest of the weekend? Well, we sure know that it was perfect - every minute, thats the only reason why from january to july (because we don't ride during august - holidays) the majority of the club members have repeated and repeated the monthly trips and today we know seven more pousadas :-)
Concluding: the Pousada de Arraiolos staff is certainly one of Pousadas best assets. Not the only one. But to be fair we had to post this review recognising that it was the Pousada's best.
Thank you all.
BMW Motoclube Portugal Board

  • Stayed January 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ARSerrao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pousada Convento Arraiolos

Property: Pousada Convento Arraiolos
Address: Pousada de Arraiolos - Nossa Sra. da Assuncao, Arraiolos 7040-093, Portugal
Location: Portugal > Alentejo > Evora District > Arraiolos
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Arraiolos
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pousada Convento Arraiolos 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Pousada de Arraiolos, Nossa Senhora da Assuncao, is situated in a sixteenth century convent presenting itself as an example in the art of recovery of historical buildings which combine traditional features with the concepts of modern architecture. The union between tradition and modernisms is celebrated in this Pousada with innovated luxury. During the middle ages the convent served the local evangelistic population. With the restoration into Pousada, the austerity gave way to joy, the simplicity of comfort and to penance to life's pleasures. Staying at this Pousada is a fantastic pretext for getting to know the town of Arraiolos, whose cultural heritage is world renowned, through its carpets which are a true work of art of tapestry. Guests of the Arraiolos hotel park for free on location. The centre of Arraiolos is 1.2 Km from Pousada de Arraiolos, Nossa Senhora da Assuncao, and 25 km from Evora. ... more   less 
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Also Known As:
Pousada De Hotel Arraiolos
Pousada De Arraiolos

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