My wife and I booked into the Pousada after reading some of the reviews here - we decided to push the boat out and go for a few days of 5-star service.
The hotel looks lovely from the outside; a well renovated convent about a mile outside the local town that gives it its name. I'm not sure about it taking 10 minutes to walk to the castle, though: perhaps I'm getting old and unfit! The room was functional; no balcony and a strange set of shutters. There was some minor damage to the furniture and a towel hook had been damaged and not replaced - nothing major, but not 5-star. The cleaning staff did an excellent job.
There is a nice pool; although it was not cleaned during our 3-day stay and was quite dirty. Towels were available from reception - at the other end of the hotel.
The breakfast buffet was reasonable; the scrambled eggs were excellent, the fruit juice did not appear to be fresh and I could not get a decent cup of tea. Dinner was excellent.
The staff on duty were friendly and relatively competent. However, there were never enough of them to provide 5-star service - my major issue with this hotel. During our stay, there were only ever 3 people on duty; one on reception and 2 in the dining room. No concierge, no bell boy, no barman, no bar staff, no pool staff, no staff on the terrace - or anywhere else that was available as a 'sitting' room. At one point, after waiting for 40 minutes to order a drink on the terrace, I went to the bar where there was a phone and instructions to phone reception. I phoned reception and, after no answer after 5 minutes I went to reception - there was no-one there. I eventually ordered through the dining room staff and, after an hour, received a drink. This was not a one-off event. The service provided by the staff was well below the standards expected of a 3-star hotel; let alone a 5-star hotel. I feel for the staff on duty, they tried as best they could; there were simply too few of them on duty to provide the expected level of service.
One other, minor niggle: you can't lock the room from the inside and retain electricity unless you dismantle the room key!
I would not return to this hotel unless I could be completely convinced that the level of service had improved dramatically - they need to double (at least) the number of personnel on duty.
- Official Description (provided by the hotel):
- The Pousada de Arraiolos, Nossa Senhora da Assuncao, is situated in a sixteenth century convent presenting itself as an example in the art of recovery of historical buildings which combine traditional features with the concepts of modern architecture. The union between tradition and modernisms is celebrated in this Pousada with innovated luxury. During the middle ages the convent served the local evangelistic population. With the restoration into Pousada, the austerity gave way to joy, the simplicity of comfort and to penance to life's pleasures. Staying at this Pousada is a fantastic pretext for getting to know the town of Arraiolos, whose cultural heritage is world renowned, through its carpets which are a true work of art of tapestry. Guests of the Arraiolos hotel park for free on location. The centre of Arraiolos is 1.2 Km from Pousada de Arraiolos, Nossa Senhora da Assuncao, and 25 km from Evora. ... more less
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- Also Known As:
- Pousada De Hotel Arraiolos
- Pousada De Arraiolos