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“Magnificent Setting !”

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Pousada de Alcacer do Sal Dom Afonso II
Ranked #1 of 3 Hotels in Alcacer do Sal
Cape Town, South Africa
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Magnificent Setting !”
Reviewed March 9, 2014

My wife and I stayed for one night to break our drive from Porto to Lagos. The view across the Sado valley from this highpoint is really impressive and you can start to appreciate what made this such an important defensive position in days gone by.
Although the staff were very helpful & enthusiastic, they seemed to be slightly short handed, and this showed when we had dinner. The meal was very nice, but the presentation quality & the service were not quite up to our expectations for the price.
The museum displaying the archaeological history of the site is excellent.
Our overall impression was that Pousada management need to focus more resources on the hotel operation - about time for a makeover/upgrade. A bit expensive, but we're glad we went there!

Room Tip: What makes this place is the view across the river valley - we had to upgrade from a 'standard...
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  • Stayed March 2014, traveled as a couple
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Helpful?
Thank JoolsinEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Pulborough
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 17, 2013

The hotel is in a first rate location set within a 15thc fort. Our bedroom was spacious and comfortable with an excellent bathroom. The breakfasts were ok but the dinners were poor .We had lunch there for one day and that was very expensive and of a low standard. The gardens our well cared for and there is an outside pool.

Room Tip: Most rooms should be alright ; it depends on whether you want a view over the valley or of the old...
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  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank 435brian_c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level 4 Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed October 28, 2013

This hotel is not really a castle experience because the hotel is really a building next to an historic site. The rooms are totally modern in a concrete block attached to the historic building. Rooms are good size, nicely decorated. Balcony is small and closed in too much. Wifi is only available in the bar. Cleaning is not good, we noticed lots of stains on the floor (inc bathroom) and bedrooms table, they appear to be only surface wiping things and not really cleaning.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Buzz_7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 7, 2013

Great size rooms. Lovely atmospheric location. Lovely breakfast. Helpful staff although not enough of them.
Peaceful good size pool, not many sun loungers. The museum underneath is well worth a visit. The hotel is at the top of a hill and it is a dark slightly scary walk but up from the town after dinner.

  • Stayed August 2013, traveled with family
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Helpful?
Thank fluffy49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maastricht, The Netherlands
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 2, 2013

We visited several beutifull pousada's this summer in portugal but whiched we did not stay here. What a disappointment. The building is neglected as is the garden and swimming pool. It looks like former communist architecture . The fountain does not work. The restaurant area's are depressing. The rooms look as if they have never been redecorated since the 70ths, everithing is brown. Sitting on the balcony is like sitting in a cellar. We even had a luxury room. The service is terrible. They do not help you with the luggage when you check in. There is a nice courtyard but the restaurant does not serve outside but is set inside, what a mistake!! The staff of the restaurant is very unfriendly and unhelpfull. The food is ok, that is the only slightly positive thing. The rooms are to expensive compared to the beautifull other pousada's we visited.

Room Tip: please book another hotel
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  • Stayed July 2013, traveled with family
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Helpful?
Thank Annick280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DAfonso, Gerente de recepção at Pousada de Alcacer do Sal Dom Afonso II, responded to this review, September 18, 2013
Dear Mr. Annick280,

Thank you for choosing Pousada D. Afonso II and for reviewing it, which had deserved our best attention.

We had registered all your considerations about your stay in our Pousada, and we thank you the time spent on doing it. Only with our guests opinion it is possible to us, to improve our services.

We are sorry that our services in the day you have spent with us, has not met your expectations and we hope to have the possibility to reset this feeling in another stay with us.
If you need anything, please don’t hesitate on contacting me.

With my best regards,
Teresa Rocha
Pousada D. Afonso II | Castelo de Alcácer do Sal | 7580 - 197 Alcácer do Sal, Portugal
E-mail: teresa.elias@pestana.com | Tel: +351 265 613 070 | Fax: 265 613 074
Lat: N 38 22.354 | Long: W 8 30.841

GRUPO PESTANA - PESTANA HOTELARIA PORTUGAL
Pestana Hotels & Resorts | Pousadas de Portugal

www.pestana.com - www.pousadas.pt
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 14, 2013

The building is absolutely amazing. I've been there last year in July for a week vacation and this year's experience was really great. Service has truly improved, especially in what breakfast is concerned. Very quiet and enjoyable hotel. Great vacation.

Room Tip: Poolside view; The sunset is amazing
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  • Stayed July 2013, traveled solo
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Helpful?
Thank CristinaRVV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_DAfonso, Gerente de recepção at Pousada de Alcacer do Sal Dom Afonso II, responded to this review, September 4, 2013
Google Translation
Exma. Senhora CristinaRW,

Desde já agradecemos a preferência pelas Pousadas de Portugal em especial pela Pousada D. Afonso II, em Alcácer do Sal.

Congratulamo-nos que os nossos serviços tenham correspondido às suas expectativas, e informamos que os simpáticos comentários foram tidos em consideração e levados ao conhecimento dos colaboradores da Pousada.

Esperamos uma nova visita.

Com os melhores cumprimentos,

Teresa Rocha
Pousada D. Afonso II | Castelo de Alcácer do Sal | 7580 - 197 Alcácer do Sal, Portugal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed July 21, 2013

We stopped here enroute from Faro airport to Cascais due to it's convienient location and description.
The hotel is in need of some TLC and the cuisine was very below average. The hotel and restaurant is very over priced.
I would not recommend staying here.

  • Stayed July 2013, traveled with family
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    • Service
Helpful?
Thank Nickjwright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pousada de Alcacer do Sal Dom Afonso II

Property: Pousada de Alcacer do Sal Dom Afonso II
Address: Castelo de Alcacer do Sal, Alcacer do Sal 7580-123, Portugal
Location: Portugal > Alentejo > Setubal District > Alcacer do Sal
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #1 of 3 Hotels in Alcacer do Sal
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Pousada de Alcacer do Sal Dom Afonso II 4*
Number of rooms: 35
Official Description (provided by the hotel):
The Pousada de Alcacer do Sal opened in 1998, is found in the medieval style castle, a hotel of truly luxurious design. This new project was drawn from the ruins of castle, with 33 rooms and 2 suites. The Alcacer do Sal city, with over 5000 years of history, takes us to the end of the Neolith period, one of the main Atlantic costal ports in the south of the Tagus. Throughout the whole city we come across many remnants of the Phoenician, Arab and even Roman culture. The Pousada de Alcacer do Sal has a panoramic view over the Sado River which runs through a vast green valley. Distinguishing characters reside at Pousada which makes it very desirable. The rooms are spacious, delicately decorated with warm colours and wooden furniture offering the guests an experience of the fact that it is actually a castle with a lot of history. Guests can take part in a variety of activities just outside the Pousada de Alcacer do Sal, such as canoeing, fishing, hiking and horse-riding. Alcacer do Sal's railway station is 2.5 Km from the Inn itself and the city of Setubal is a mere 45 minute car ride away. The Pousada defers a parking lot on site. ... more   less 
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Also Known As:
Pousada De Alcacer Do Sal Dom Afonso Ii Hotel Alcacer Do Sal

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