We´ve been to Engo Gard at several times over the last few years, both staying the night and eating at their restaurant.
This time I was very disappointed with their service level, to that extent that I really won't be getting back anytime soon.
Took my mother and grandmother for lunch on a weekday. I did intend to reserve a table in advance , but we decided last minute on going and decided to take a chance.
When we arrived we asked a nice, young girl if they could seat us for lunch. She replied that she thought they had an opening, but would have to check. We waited a little while and then the maitre´D came to us and told us they were full for lunch, but we could sit just around the corner. That was perfectly fine by us, but he then left and I was unsure where he wanted us to sit and had to track him down to ask. It would have taken him 10 seconds to show us to the table.
We got 1 menu to look at, why not give us one each?
After 20 minutes with no sign of a waiter and no water or bread basket, I went to find the Maitre´D to ask if we could place our orders soon. He then replied very annoyed "I told you we were full for lunch, and if you wanted to be served you would have to wait. I´ll get to you when I find the time." It was totally my fault for not having heard this info when I asked for a table, but to my defense he spoke Danish which is not always easy to comprehend. Never the less, I actually got quite upset by being talked to like this. As a waiter you are never under any circumstances entitled to making your guest feel bad and treat them like that.
After 10 minutes or so, the nice waitress came to take our orders and gave us water and a bread basket.
The starters arrived pretty quickly, but we were not told what was on the plate. Not for the main course or the dessert either. This is something they usually do. With some exceptions, the food was a real disappointment. The antipasti plate was badly presented and looked unfresh. A ton of olives and a few stuck together pieces of charcuterie. The cheese was good however. Also my grandmother´s vichyssoise was extremely tasty and well presented. So was her tartar for main course. Our ceasar salads were very unimpressive. For dessert we had tart au citron with meringue. The crust was though and chewy and the lemon curd lacked acidity, but worst was that 2/3 of the small scoop of ice-cream had melted when they served it to us.
My grandmother was not given cutlery for her main dish and had to asked for it. When serving the dessert non of us had spoons. I offered to use our spoons served with the coffee, and the waiter seemed happy to not have to get spoons for us. My mother didn´t have a spoon served with her coffee, which I realized after the waiter had left, so she had to use the spoon that was in the sugar bowl. This is really low level of service, not even found at budget restaurants.
I´ve always loved this place and recommended it to all my friends and family, but now I´ll really reconsider.
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