My friend and I decided to stay at this hotel after having looked at the reviews on Tripadvisor and seen the Hotel website.
DO NOT BE FOOLED by the good website presentation.
We called up the hotel to book on the day we were travelling. We were looking for a nice place with a pool and good service (we wanted to avoid agriturismi, we needed a bit of pampering). A very enthusiastic lady answered and illustrated the different room options. We decided we would go for the cheapest, the standard room (at a pricey 120 euros per night!).
We arrived and they gave us the key to our room on the first floor, facing the garden. We walked in and were shocked to find that our "bed" was actually a sofa bed with a mattress on top. Also, we inspected the bathroom and found that we had been given a room for disabled people. This would be have been fine (except that there was no proper shower, and that the sink, toilet and accessories were placed very low). However the hotel was nearly empty and we couldn't figure out why they would be giving us this room. My friend and I went downstairs to complain about the bed. The reception lady said that this should have been specified to us when we booked. I assured her that nobody mentioned a sofa bed over the phone. She didn't apologise but said that if we were not happy with the room, we could go for a junior suite. We decided to check it out before confirming and were told that it would be an extra 20 euros per night (no free upgrade given their mistake). This was beginning to become extremely expensive, but we had little option.
The "Junior Suite" was a normal bedroom and a living room. The bed was a king size mattress on a queen size frame. It stuck out and was not properly supported on the edges.
We then decided to go and check out the advertised pool in the garden and found it to be a shallow bathtub. Actually, it was a huge bird bath, given that all the local pigeons frequent it regularly, and left their dropping on the side and in the water. It was disgusting.
The next morning we go downstairs to fetch our acclaimed breakfast. It was indeed abundant, though not the best I've had at 140 euros a night. To be fair though, the lady that served coffee and tea was really sweet. She took care of the guests and remembered your preferences the next day. This was the only positive thing I have to say about the hotel. We come back to the room at 10 and at 10:15 the cleaning lady comes knocking on our door to ask whether we had finished. I told her we would be out in 15 minutes and she said "Ah yes because if you are not out shortly, I will have finished my round and your room won't be cleaned"....I'm sorry, did I miss something? I am a paying guest. Breakfast is till 10:00, I want to be able to come back to my room and brush my teeth, possibly do other things before I leave it and under no circumstance should a hotel threaten not to clean my room! So as we are preparing to go we decide to leave our valuables in the safety deposit box, only to find that it did not work. We complained to the receptionist who said she could do nothing about it till the next day...needless to say nothing was ever done about the box. I could go on, but really I think I've given enough details to understand how the rest of our 4-day stay unfolded.
I would not suggest this hotel to anyone who wants value for money. It is ridiculously overpriced, not customer oriented and frankly has nothing special to offer its guests. Very bad. Do not go.
- Official Description (provided by the hotel):
- La Fenice Park Hotel is a 19th century mansion artistically and wisely restructured is a small , especially designed for guests looking for something special. All suites are individualy and tastefully decorated and equipped with all the comforts: Air Conditioning, Satellite TV, Wireless, Safe, Bathroom in precious Carraramarble.In summer you can enjoy a rich buffet breakfast in the garden with swimming pool available.We are happy to arrange appointments for tasting, and excursions. The Hotel is situated about 400 meters from the historic center, where in a few minutes you can reach the restaurants, shops and cafes of Massa Marittima, a splendid medieval jewel that is worth a visit, We will help you discover the secrets of the Maremma. ... more less
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