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“high potential but low service”

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Albergo Real Castello
Lugano, Switzerland
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“high potential but low service”
1 of 5 bubbles Reviewed November 5, 2012 via mobile

have been there in October with friends .
two stars hotel based in a very nice castel. if manage properly can be a 5 stars hotel but at end is a 2 stars hotel with a price of 4stars no no way.

even the television was missing in the suite.

cost: 120 for a single double room
250 for suite

please find other location where you can spend better your money.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank neipols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    12
    17
    7
    3
    5
See reviews for
6
22
Solo
0
Business
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Aarau, Switzerland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 18, 2010

We already stayed several times in the Albergo in Verduno within the last ten years. This time my husband and my mother in law joined me for my birthday. We had a great dinner as usual, with excellent wine. The service is a bit reserved but professional. The quality of the food is exceptionell.

We stayed at the agriturismo ca' del re which was an excellent choice. We got the appartment and it was very convenient. Breakfast is great and we felt very welcome.

  • Stayed September 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ACGR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, NY
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 19, 2010

where do I begin: I like to travel and usually don't complain but I have to write about this place. First I will say that it is charming in an old world, crumbling down around you, sort of way. The rooms are clean and have character. However, the beds are metal cots with thin, hard mattresses disguised with old bed frames. The pillows are thin and hard too. The showers stalls are so small that you cannot turn around in them and I banged my elbows several times. I was not happy with the first room she gave us because of the view of the half a dozen cats and laundry hanging from the rail. It was not easy to get a room change but the owner agreed and said we can stay in the new room for the rest of the week. Two days later she said she rented my room to someone else and I had to move. She did the same thing to my sister who did not ask for a change. I found everyone in Italy very friendly except the people in this hotel. The entire staff treated you like you were intruding in their lives. This is probably true since they all live there. Sleeping was also difficult because the church across the street rang the bell in the tower every half hour, and the cantina in front of the hotel had noisy patrons until early morning. If you could sleep you might be woken in the early morning when the butcher shop on the adjacent street slaughtered cows in the street. I was so unhappy at this hotel that I can say without hesitation that the hotel and the staff ruined an otherwise perfect trip. If you want old world charm and don't care about comfort or being treated well, stay here, but don't forget your earplugs.

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CWTOGOAG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Verduno hotels

San Francisco, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 19, 2010

Sounds romantic, in an old castle, but beware the castle is crumbling. The garden annex has al frescoed rooms, but it is not overlooking s garden, but in reality a parking lot and the meeting place for the town cats. Also visible was the laundry being dried to overlook the garden. While we asked to switch rooms , there was much confusion, we were told many different things, and in actuality changed our rooms twice, because they changed their minds about what was reserved and what wasn't. The family is not too friendly or accommodating. This could be a great stay , with a little refurbishment and a friendlier attitude. (sofa was threadbare in the palatial suite we stayed in for one night, because they made us move.)The beds were more like disguised army cots in antique bed frames.

  • Stayed September 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ksg12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kauniainen, Finland
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed November 16, 2008

We have been staying at Castello di Verduno about 10 times during 10 years. We have recommended it to friends and they have stayed there again and again. The amount of stay overs by our friends and their friends must be close to 200, if not more.

It is not a place for everyone, but for those who love wine, living in a historical place, a quiet and peaceful garden, excellent food and closeness to all delicisous food and wines you can dream of - it is paradise. It is NOT for those who want TV, minibar, swimmingpool, "suitable for families" - you should go to other places. There are plenty of those for you.

You can get help with arranging wine tastings both at the castle and at other producers'. You can get all kinds of help and assistance, just ask for it.

Helpful?
5 Thank Mici_Eric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albergo Real Castello

Property: Albergo Real Castello
Address: Via Umberto Primo 9, 12060 Verduno, Italy
Location: Italy > Piedmont > Province of Cuneo > Verduno
Hotel Style:
Ranked #1 of 2 Specialty Lodging in Verduno
Price Range (Based on Average Rates): $
Hotel Class:2 star — Albergo Real Castello 2*
Number of rooms: 17
Official Description (provided by the hotel):
Since 1953 the 18th-century castle has housed the hotel and restaurant. The guest rooms occupy part of the castle, the adjacent Castalderia and the Foresteria. The restaurant is situated on the ground floor and looks onto the lush gardens that surround the castle. ... more   less 
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