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“Terrible Experience” 2 of 5 bubbles
Review of Comfort Inn Greensborough

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Comfort Inn Greensborough
Ranked #1 of 1 Hotels in Macleod
Nowra, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Terrible Experience”
2 of 5 bubbles Reviewed July 17, 2014

This was my first (and will be the last) time that I stayed here.
When checking the website to see what the rooms looked like they looked pretty good - but the advertising photos didn't look anything like the room I was in.
The room was so close to the highway that it felt like the trucks were right on top of us - needless to say; very little sleep. I asked to be moved to another room but was declined, they claimed they were full but it seemed like there were other empty rooms (to be fair they did offer another room, but it was just as close to the highway as the one that I was already in).
Other issues:
carpet was stained and old looking with bits and pieces added to cover where furniture had been removed, no safety chain on the front door, the fridge had packing tape on the inside of the door where a rail should have been and this was mouldy, the spa bath didn't work and had bits of the taps & fittings missing, the curtains didn't close properly - allowing in outside street light during the night (also contributed to a lack of sleep), the windows looked like they hadn't been cleaned for ages (there was a hat hanging from one of the winders from a previous visitor), our room wasn't made up on the second day even though I put the "Please Make Up My Room" sign and the towels smelt like they hadn't been washed properly.
I've stayed in plenty of Motels / Motor Inns & this one (as far as I'm concerned) is at the top of my don't go there again list!

Room Tip: Stay somewhere else
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 reviews from our community

Traveler rating
    10
    12
    9
    14
    2
See reviews for
9
21
3
8
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
Cairns, Australia
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed October 21, 2013

we have stayed at this motor inn quite a few times as it is convenient to our family's location in Melbourne.
We had an unplanned urgent trip to melbourne over the weekend of 19th/20th october and we called the motor inn to see if we could get in at short notice, which we did.
We have come to expect the slightly tired furnishings in the room but this last stay will be our last.
On booking in we were told that this room was the first of an upgrade to all the rooms so we were looking forward to seeing the changes.
We found the complete opposite
The roller blind was broken and hanging off at the corners so we could not lift it up to allow some natural light into the room, the fridge door seal was broken and hanging off the door, this required a chair pushed up against the fridge to keep the door closed!! and the TV remote did not work.
the carpet in the room still had the cut outs from the original furniture and other components including the fridge were simply placed over them to cover them up.
I brought this to the attention of the reception desk and I was informed that they knew about the things that were broken.
When my wife brought this up again in the morning as we were checking out with somebody different at reception he just laughed and said "oh yes room 34"
We were not happy that we were charged the full rate for this room knowing that so many things were not up to standard
We will avoid this tired old motor inn from now on and find somewhere else to spend our money

  • Stayed October 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank keith g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liane G, Front Office Manager at Comfort Inn Greensborough, responded to this review, May 28, 2014
It is disappointing to hear your last stay with us left you feeling this way. As a repeat guest it was certainly not our intention to let you down and I am sorry we gave you this impression. You are right in saying we have been making changes and upgrades to our rooms, we regret we released this room before we had a chance to ensure it was 100%. We do value your patronage and would not like to think you feel the need to stay elsewhere on future visits. We are continuing to improve our motel and have recently joined Choice Hotels under Comfort Inn brand, we look forward to the opportunity to welcome you back and demonstrate your last experience is not our usual standard.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Rainbow, Australia
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed August 30, 2013

Room was basic bed comfortable, hot shower, clean, good location, electric blanket was good as well. it was also great to have a bath instead of just a shower. with short walk to shops. Get a room at the back if noise is a problem. Staff really friendly.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank AliEy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liane G, Front Office Manager at Comfort Inn Greensborough, responded to this review, May 28, 2014
Thank you very much for your positive review, we pride ourselves on providing guests good, clean, modern, value for money motel accommodation. We enjoy what we do so I am glad our service came across as being friendly and helpful! You are correct our location is only a short walk to great shopping. We also find guests love our location for its close proximity to local restaurants and a great RSL. We are fortunate to have great transport connections in our area, we are serviced with a large network of roads and the train is also within easy access, this pleases both leisure and business guests in how easy it is to get around. We do great breakfasts in our onsite dining room - next stay you will have to indulge in one of Leeanne's yummy hot breakfasts!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
3 reviews
3 of 5 bubbles Reviewed July 4, 2013 via mobile

So I stayed here for work in June 2013. Firstly, the Internet which appeared to be included in the room was extra. After I'd paid, I attempted to use said Internet but they have only one router for the whole hotel and the signal was too weeks to even load a basic web page, let alone the research I'd been relying on the Internet for work the next day.
Second, there was a light directly outside the window, directly next to the bed. The curtains were too thin to block the light out so no sleep happened. Basically, this place was terrible. 2/5 wouldn't stay again

  • Stayed June 2013
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Cragglepoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liane G, Front Office Manager at Comfort Inn Greensborough, responded to this review, May 28, 2014
We regret learning about your poor experience by reading it online. Had these matters been made aware to us during your stay we would of made every effort to rectify things. This is certainly not the standards we strive to achieve. We would welcome the opportunity to address your concerns as we are a motel that enjoys strong repeat patronage from other guests travelling on business so we would like to encourage you to give us another try next time your requiring accommodation in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

We stayed at the Greensborough Motor Inn for 4 days in October and appreciated the fact that our room had a toaster and a microwave in it as we prefer to make our own breakfast. We were part of a large group staying there and not all the rooms had a microwave so If required I would suggest requesting room with one. (One of our group were disappointed as their room did not have the microwave and also had a small old tv). Maybe the rooms are being upgraded one at a time. We found the staff very helpful also.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank judy052
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liane G, Front Office Manager at Comfort Inn Greensborough, responded to this review, May 28, 2014
Dear Judy,
What a lovely review thank you so much for taking the time to share your experience. Yes you are right since your visit we have been busy making changes. We agree it is great being able to access a microwave in several of our rooms, we are also constantly getting rave reviews on Leeanne's great breakfast options. We look forward to seeing you back next trip.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
adelaide
Level Contributor
239 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
3 of 5 bubbles Reviewed October 11, 2012

We booked a standard unit with queen size bed for 5 nights at this motel to catch up with family in Melbourne. It didn’t quite live up to the reviews I’d researched and we were disappointed with the standard of accommodation usually associated with a 3.1/2 star classification. The room contained few furnishings, no seating apart from one straight-backed chair, no drawer/storage space, just limited hanging space which also acted as storage for the miniature ironing board and iron and extra blanket. A very small bar fridge sat below the unit for the microwave and tea/coffee making. Despite these shortcomings, the room was clean and fairly spacious, and the bed was comfortable. The bathroom was fine, but the towels were not up to the usual quality provided by a 3.1/2 star motel, they weren’t very absorbent and were smaller than the standard bathsheets usually provided. We didn’t use the dining room as we were out and about each day and evening.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank paula67Adelaide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liane G, Front Office Manager at Comfort Inn Greensborough, responded to this review, May 28, 2014
We appreciate guests taking the time to post reviews, it is disappointing to read you were not 100% satisfied with your stay. We are reviewed annually by a certified independant body - AAA Tourism, who grade us 3.5 star, in order to achieve this rating we need to meet specific criteria set by AAA. Nevertheless we respect the fact that one is entitled to their own opinion and are sorry we did not meet your particular expectation this stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rutherglen, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 10, 2012

My husband my brother from Tassie and me stayed in a family room, and my sister and her husband also from Tassie stayed in a double room for 3 nights to be with another sister celebrating her 80th birthday. We found the rooms very comfortable, affordable, staff very helpfull and extremly friendly and it was close to family just around the corner.
As we live in Victoria we no hesitation of staying here again.
Thank you
Regards Teresa and Mike Rutherglen

  • Stayed October 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Teresa43_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liane G, Front Office Manager at Comfort Inn Greensborough, responded to this review, May 28, 2014
Dear Teresa and Mike,

Thank you for your lovely review. We are pleased your stay was comfortable and appreciate your wonderful feedback. We hope to see again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Greensborough

Property: Comfort Inn Greensborough
Address: 245 Greensborough Rd, Macleod, Banyule, Victoria 3085, Australia (Formerly Greensborough Motor Inn)
Location: Australia > Victoria > Greater Melbourne > Banyule > Macleod
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Macleod
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Comfort Inn Greensborough 3.5*
Number of rooms: 24
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