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“First Class Service” 5 of 5 bubbles
Review of Tui Sensimar Grand Hotel Nastro Azzurro

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Tui Sensimar Grand Hotel Nastro Azzurro
Ranked #1 of 12 Hotels in Piano di Sorrento
Certificate of Excellence
Salisbury, United Kingdom
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“First Class Service”
5 of 5 bubbles Reviewed June 8, 2013

My wife and I spent a 7 day break here in June 2013. Firstly the weather was poor and we were wearing jumpers for the first couple of days. - so much for Global Warming.

The hotel is high up in the middle of nowhere which was perfect for us as we love to get away from noise and bustle. Warning though it is not the place for the infirm as there are numerous steps around the hotel. Most importantly it is adults only mostly served by Thomson UK.

We had a sea facing room in the Annex (444) which was fine for a week but the massive bed did dominate the room. The bathroom was well equipped with a double shower. Towels were changed every day and we had robes provided. The room had a free safe and fridge with water being provided by the maid daily. The balcony was of a good size with a table and chairs.

The service in the hotel was fantastic. All the staff were friendly and everything happened efficiently. If Angelo was running Italy there would be no economic crisis in the country!

The food was excellent and my tip would be to always order from the menu rather than do the buffet. There was enough food for anyone. Being all-inclusive the drinks were free and of a good quality, we certainly found the wine ok but we are not experts.

The pool was freezing (unheated and the bad weather meant it hadn't warmed up yet) but the pool area and gardens were marvellous. Plenty of shade. The drinks service around the pool was continuous.

Now my only reservation. The Thomson entertainment was quite poor. It seems that singing Karaoke style with the words on IPADs is the norm. There was not a song they couldn't murder. When they played they were so noisy you could not converse in the bar. Conversely, the local duo who performed on 2 nights of the week were first class and had the whole bar entertained. Who could forget Fabio?

Indeed my feeling is that Thomson are slow to react to the changing market. Their entertainment was poor (probably cheap too). Their excursions have not moved on - they are too expensive although the 2 local guides were very knowledgeable (Amafi coast and Herculaneum). I got the impression they are still heavily focused on getting their commission. (On a previous trip we made our own way to Pompeii which was about a 10th of the price of the Thomson trip - yet they still maintain that the trains/buses often have lightning strikes - untrue)

Overall we would return to the hotel and I recommend it to any couple who want a classy, quiet location.

Room Tip: We loved the quietness of the Annex
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank RogerB1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (570)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Newcastle
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed June 8, 2013

We booked this holiday for our 25th Wedding Anniversary as we wanted something a bit special. We were certainly not disappointed. The hotel is an adults only hotel and after speaking to several guests found that lots had been there many times before.

The hotel setting is breathtaking and I think one of the major selling points of this hotel.

On arrival we were greeted by the maitre de with a glass of champagne. Our room was not available until 2pm but we were escorted to the buffet lunch and made to feel very welcome. The receptionist came to tell us when our room was available which was nice.

Our room was in the annex to the main building and had a sea view which we had not expected. There was also a four poster bed which was a nice touch. The room was very nice with pleasant decor and the bed very comfortable. There are tea and coffee making facilities in the room and a mini fridge. There was maid service every day. There is no iron provided in the room but we had took our own. You can hire an iron and ironing board from reception at a charge of 5 euros per half hour.

We felt that the meals provided were of excellent quality. A breakfast there was a selection of cereals, cold meats, cheese, pastries and hot breakfast as well as a chef who would cook omelets, pancakes, eggs and crepes. Lunch time was a self service buffet usually held at the poolside bar and the evening meal was waiter service where you could choose from a selection of starters and main courses and also help yourself to the buffet tables which had salads, desserts, canapes etc. Afternoon tea consisted of tea/coffee and some biscuits and small cakes.

The service is exceptional from all staff. You are made to feel very special from the moment you arrive by everyone. The staff work extremely hard and nothing is too much trouble. They are always asking if you would like another drink etc which is refreshing.

We used the courtesy bus a couple of times to go into Sorrento. The bus takes about half an hour down steep hills and there is no way you could walk into town. There are various times to chose from where you can get the courtesy bus and we never had a problem even at short notice.

Evenings at the hotel are relatively quiet but this did liven up on occasion. The evening entertainment ends at around 11.30.

There are also various day time activities you can join in with, a large selection of books that guests have left for you to swap with and some board games. We noticed there is also a swap box for toiletries in case you have forgotten something. There is no shop onsite.

The hotel does have a beauty centre where you can have various treatments and massages etc but we did not use this service.

There are many sitting areas at the hotel both in the sun and shade and there was never a shortage of seats. There is a lovely garden area with hot tubs. The waiting staff serve you at your table and on occasion when we went to the bar for a drink, the waiter said he would bring it over.

Overall this is a beautiful hotel and well worthy of its 4* rating. I would definitely recommend this to a couple who want a relaxing, romantic holiday.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NewcastleMandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Llantwit Major
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed June 7, 2013

Date of Travel 10th May, 2013.

We initially chose this Hotel for its reputation on trip advisor, Thomson ratings and the fact that the Hotel is Adults Only. Added bonus was that the Hotel is all inclusive too.

From the time we arrived at the Hotel until the time for us to leave, you could only have the feeling that it is a very well run Hotel. The staff there are excellent, and one has a feeling that they all enjoy their roles there.

We arrived mid morning, and check in was smooth, and our cases whisked away. We were then told that the rooms would not be ready for us until 2pm, but that we would be taken for lunch. We were then escorted to the poolside by one of the staff and were greeted by the Maitre'd and the Pool Manager, together with many members of staff. We were shown to a table and offered a drink, and invited to help ourselves to lunch.

An excellent start to our Holiday we thought.

Our room a deluxe twin bedded, garden view room was located at the back of the main Hotel. The room itself was not huge, but was spotlessly clean and more than adequate.

Quality and quantity of the food provided was excellent, but a little bland for our tastes. There were theme evenings which were absolutely superb.

Alcohol was of a very high standard with imported spirits included in the AI range. Again, the service at the bar was superb.

Pool was a little small we felt and did not open until 9am in the morning, which is late for us and many other guests too, Cushions on the loungers were a little jaded and need replacing, but that it not a great critisism. Pool towels are provided, albeit that you are only allowed 3 per week.

I cannot single out any one member of staff, as they were all so very friendly, helpful and attentive at all times. Entertainment was low key, but again, very friendly with everyone joining in with the fun.

As the Hotel has many old walls and steps, I felt the need to ask one of the staff what had existed on the site before the Hotel. No one seemed to know. However after some research on the internet, I believe it to have been a very old Monestary.

Hotel itself is in a wonderfully beautiful setting away from the bustle of Sorrento, which is easily reached by the free Hotel shuttle bus, and well worth a visit.

We did two trips, one to Herculanium which was a half day and a full day to Pompeii and Versuvius, and climbed up to the crater. Although seemingly a little expensive, we felt that it was well worth the extra as we had superb humurous guides on both trips.

In summing up, there are many return guests to this Hotel. Would we recommend it? Of course, we are going to return again next year.

Room Tip: As we had not visited this Hotel before, we had no idea of the set up. There are many rooms to chos...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank LlanddewiBrefi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed June 5, 2013

The Nastro Azzurro is 7 km out of Sorrento up twisty, turny roads high in the hills over looking farmlands and mountains with distant views of little villages and the Bay of Amalfi ( Golfo di Solerno ) It is in a lovely setting but not good for strolling about as the roads are too steep and very busy.It takes the courtesy bus about 25 minutes to get into town, depending on traffic.
So while the hotel may be the best in Piano di Sorrento there may be others in Sorrento that are better.
We were unlucky with the weather when we visited in May 2013, and being in the annexe got wet a few times returning from the reception area.
I would echo the good reviews the hotel has got.
The staff are great. The food is good but not excellent and as all the guests are from Britain, it caters for our bland tastes, which was fine by me!
We are considering returning next year but perhaps in September. We wouldn't bother with a sea view but go for a superior room in the main block.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank veryoldal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellshill, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 3, 2013

Stayed at this hotel the first week of May with my brothers, sisters and our wives and husbands. There were 11 of us in total and we all thoroughly enjoyed our stay.
Though the hotel is situated a little way out of Sorrento, it is in a lovely quiet location, with the courtesy bus into Sorrento always available for the short trip into town.
We were allocated rooms in the main building, all on the lower ground floor, and each had its own enormous balcony, with outstanding views out to the surrounding mountains and countryside.
The rooms were beautiful and kept spotless by our maid.
Although we arrived late in the evening, the staff had kept the restaurant open for us.
Breakfast and evening meals are served in the main dining room, and lunch served at the poolside. The quality and choice at all meal times was excellent, served at all times with a smile and a friendly word.
The evening entertainment was provided by either a male and female duet and occasionally by an Italian duet. Both were first class, and regret not having taken a note of their names.
I have deliberately kept mention of the staff to the very end.
What can I say that has not already been said by other posters.
They are the most friendly, engaging and helpful staff I have ever met. Nothing is too much trouble to them.whether it be reception staff, dining room staff, food and drink waiters, cleaners, maids etc they are all first class.
To name any one individual would be unfair to the remainder.
I would however give special mention to the Thomson rep, Georgia. She made us all feel so welcome the whole family asked me in writing this review to thank her for everything.
Hopefully some day we will return to the nicest hotel and staff we have ever had the good fortune to visit.

Room Tip: All of our rooms in the lower ground floor were excellent
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BillyJ2267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manchester
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed June 2, 2013

Lovely location, tranquil courtesy bus provided into Sorrento, a little isolated. The best staff I've ever come across, nothing any trouble, lovely restaurant and poolside bar however pool too cold to get into.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank loz67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitehaven, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

Where to start! this was our second trip here with Thomsons, this time for two weeks, it hasn't changed since we last came in October.

The staff: the staff are what make it here, they are incredible, nothing is too much trouble, always smiling, happy and with a great sense of humour! The rep Georgia is new this year and she is lovely, there are lots of activities etc during the day but we are pool lizards so we didnt partake, we did hear lots of good feedback from other guests on italian lessons, pizza/pasta making and boules. Georgia is very approachable so you if want anything just ask her! she will always try her best to help.

Carmaine is the bar and restaurant manager and runs the show superbly, again nothing is too much trouble and he is always on the go wandering around talking to people, he takes his job to heart and tries to make everything as perfect as he can. Angelo and Giovanni run the main restaurant and are exactly the same, always around working away. The bar staff and waiters are also a great bunch and are always winding each other up despite the fact they all work very hard!

The food: well this place was the death of my waistline and despite being gluten free (this usually spells disaster and bathroom time abroad) i was treated to everything that everyone else got! a real novelty :)
All the food is fresh, well prepared and amazing but Ill break it down just in case you don't believe me ;)
breakfast is bacon, eggs, beans, mushrooms, pastries, an omelette station, meats cheeses, fruit, joghurt, cereal, toast, jams, in short everything! and if they havent got it they will get you it.
lunch is served beside the pool, there is a huge grill and bbq with different stuff every day, meat on spits, fish, salads,veg, pastas, fresh pizza is made, breads, ice cream (all day)
dinner is served in the main restaurant and there is a big buffet which is as well as the three course menu which is on every night! starters are usually pasta dishes or risotto, mains are fish, meat and veg but it varies, there wasnt one night that I didnt find something I liked though. The buffet is also varied but again gorgeous, potato gratin, all sorts of veg, prawn cocktails, salads and lots of puddings just meant there was literally too much every night! (I hope you have willpower, I failed miserably!)

The drinks: the bars are open in the lobby and beside the pool from 10am till midnight, coffees are served all day and so is water, coke etc. served by the glass and whereever you are they do waiter service! a nice touch especially beside the pool :)
The local wine is prosecco and its lovely at night in the restaurant all wine is served by the bottle and we also got a bottle of still water every night. We took the wine out to the lobby or the terrace if we didnt finish it in the restaurant and the staff were fine with it, they replaced it once it was empty as well which was lethal some nights! All spirits here are branded, no cheap stuff! its smirnoff vodka, beefeater gin etc they also do cocktails which we fell foul to, the day after was a hangover pool day! the bar staff are brilliant, mixing it up, dancing away (there is a few impromptu congas!) and generally having fun.

We are 30 and 32 and we had a great time, however although this is a great place its not a 'party' place by any means, its nice and quiet during the day (no music beside pool etc) and the average age is 50 odd, which isnt a bad thing at all but we did see some young couples who thought it was going to be livelier so just in case! there is entertainment at night a really good duo who play some great acoustic sets and some old favourites, a bit of something for everyone and they get people up and dancing.

The hotel runs a free bus down to sorrento which goes regularly, you can book on at reception and it takes you right to the centre, its about 15 mins each way. Sorrento itself is lovely and there are some good restaurants if you choose to eat out, we visited the foreigners club and Di Ginos which were really nice although watch out for service charges! The supermarket also does pretty good bits and bobs (especially if your gluten free) and is reasonably priced, we only bought snacks etc as we rented a car and had a few days out, if you order the night before though the hotel will put you up a great packed lunch.

We had a double room in the main block which was nice, just a standard room with double showers, double sinks etc and a tv with news and sport for the other half. awesome electronic blackout blinds which were controlled by a button, set an alarm these things are lethal! we woke up at 1pm on our first day haha! no problems with it and it did the job for us, you can pay extra to stay in the occhio marino block which we did last year and tbh we liked the main block better as we had noise from the pool last night which woke us up at 7am and there was no blackout blinds over there. Tbh if you want a specific type of room then email ahead and ask and there are different ones and its luck of the draw in some cases, we also got a nice bottle of wine on arrival as they knew it was our second time there:)

We didnt use the spa but again heard good things about it, the pool is also nice and clean and ok to swim in but isnt heated!! it became daily entertainment watching people getting in and the staff also tend to throw each other in now and again!

If anyone has any questions feel free to inbox me I think I have covered most things, like the title says, dont think about it, just go! you wont regret it.

Room Tip: email ahead or its luck of the draw
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank bellewoof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tui Sensimar Grand Hotel Nastro Azzurro

Property: Tui Sensimar Grand Hotel Nastro Azzurro
Address: Via Nastro Azzurro 20, 80063 Piano di Sorrento, Italy
Location: Italy > Campania > Province of Naples > Piano di Sorrento
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Piano di Sorrento
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Tui Sensimar Grand Hotel Nastro Azzurro 4.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Grand Hotel Nastro Azzurro & Occhio Marino Piano Di Sorrento
Grand Hotel Nastro Azzurro And Occhio Marino Resort

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