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“Great Holiday”

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Tui Sensimar Grand Hotel Nastro Azzurro
Ranked #1 of 12 Hotels in Piano di Sorrento
Certificate of Excellence
Reviewed November 7, 2012

We stayed for two weeks 10 Aug - 24 Aug had fantastic weather not a cloud in the sky the whole time we were there. We agree totally with everyones positive review of this hotel the service is excellent food is fantastic in the evening with very attentive waiter service and good choice on the menu. The only negative point would be lunch - the pizzas are great but unfortunately the food at lunch time is very repetative the same dishes are out every day! Our room was not hugh (in the main building) but nicely decorated very clean and apart from one occasion the chambermaid always cleaned the room before lunch, unfortunately the patio was not private but the view from the 3rd floor was great. The shuttle to Sorrento was easily booked and Allesandro (thompson rep) tour of Sorrento is a must. We did miss the fact that there was nowhere to walk after dinner but it would not stop us from staying here again. We definately would return to this hotel its a little gem in Italy with fantastic all inclusive food and drink.

Room Tip: No need to pay for a superior room but pay for a sea view
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  • Stayed: August 2012, traveled as a couple
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1  Thank PalmBayTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed November 6, 2012

My husband and I stayed here from 19 Oct to 2 Nov, in a superior limited sea-view room in the main block. We booked with Thomson, but flew with First Choice, which was hideously cramped. I don't think I've ever flown on a plane where my knees touched the seat in front of me before, and I'm only 5' 3". It's worth upgrading to extra leg room seats, or ask for adjoining aisle seats so you can at least stretch out one leg.

Guests seemed to all be Thomson guests from the UK, and the age range was 50s and 60s. There were a few younger couples, but not many. The entertainment was okay, but not really our sort of thing, so we tended to migrate to quieter areas in the evenings.

I was very pleased with the room at Nastro Azzuro. The modern decor is really nice, the room overall was a very good size, and it had a balcony facing the front of the hotel with a nice view overlooking the hills in front and the sea to the side. Other rooms in the main block are described as garden view, and these are at the back of the hotel. We only upgraded because we were staying for two weeks, but if I was only going for a week then I'd have been more than happy with a standard room. I wouldn't have wanted to be in the Occhio Marino block, which is separate to the main building and up several steps. It means that when it's raining or dark you have to go outside to get to the only bar open at night and to the dining room. In our second week it rained a lot so it was nice to be in the main block and not have to go outside in the dark and rain to get to our room.

The bathroom comes with shampoo, soap and body lotion (no conditioner). There is also a hairdryer provided. Using the highest setting on the hairdryer you can re-enact what it was like for the citizens of Pompei in AD79. I'd recommend the slower middle setting if you don't want your scalp to melt.

The staff are wonderful in this hotel and provide an excellent service. Housekeeping replenish things like shampoo every day and keep the rooms very clean. The bar staff are very attentive and keep your glasses topped up, and the dining staff likewise - always keeping an eye on when you finish each course and removing dirty plates quickly. Allessandro, the Thomson rep is also really good - I'd recommend his walkabout of Sorrento, which is held on Saturdays and Tuesdays. We didn't have much to do with Clementine, the activities organiser, as hotel activities aren't really our sort of thing, but she seemed very pleasant from what we saw. However, one evening we overheard her commenting to some guests about other guests wearing jeans for dinner. The dress code for this hotel is "gentlemen are kindly requested to wear full-length trousers for dinner". Now last time I looked, jeans are full-length, and the guests who were wearing jeans wore them with shirts/smart tops, so they certainly didn't look scruffy. And let's not get above ourselves here - while this is a very nice hotel, it is just a 4-star holiday resport; not the Hilton. Anyway, don't worry - people didn't get overly dressed up for dinner so don't stress about bringing anything formal.

Usually I research getting around an area before going away and do sightseeing independently. But I had an exam a couple of days before I went away and was also working right up to the day before, so I didn't have chance (or the energy). I just wanted someone to pop me on a coach, give me some lunch, and ferry me around everywhere, so on this holiday we most of our sightseeing through Thomson tours. Don't make the mistake of booking tours before you go away because if you change your mind when in resort, Allessandro can't help you - you have to phone Thomson directly. But if you book once you're in resort then if you change your mind Allessandro can cancel for you. The tours were excellent and the tour guides were all very knowledgable. But I did feel that Thomson were pretty misleading because it's not until you get your tour details from Allessandro that you find out you have to pay extras such as entry costs into whatever site you're visiting. We particularly enjoyed Capri, Pompei and Rome - all had excellent guides. However, if you want to do it indepently, the hydrofoils looked particularly easy to book. And I believe the buses and trains are very easy too.

We had a couples back massage in the spa, which was terrific - I'd really recommend this. The price was good at E50 for a couple, but the paying system is very inflexible. The hotel should revise this. You can't charge to your room, you can't pay by card - you can only pay in cash and it has to be the exact amount as they don't have change.

All in all, a wonderful holiday, a great hotel - highly recommended.

  • Stayed: October 2012, traveled as a couple
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5  Thank JTM1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Myself stayed here for 11 nights for our 30th Wedding Anniversary, what a place.
The staff are magnificent and so friendly & helpful. We had a standard room which had it's own front patio looking out at the mountains ( room 520) the only problem with this room is that when the staff clean the floor on the upper terrace the screeching of tables & chairs awake you around 6.45 - 7am.
The standard of the food is out of this world, the breakfast is superb as well as the lovely lunch time buffet at the pool side bar, it was heaven sitting there with a lovely glass of wine looking at the lovely view of the Salerno coastline & and if you wanted more there is afternoon tea and hot sandwiches available also 5 star dining every night.
The Matre de (Angelo) is such a charmer, he welcomes you to the dining room every morning & evening, he welcomes the ladies with a kiss on the hand.
And he takes you to a different table every day.
They should have an antiseptic hand cleaner available prior to entering the dining hall to prevent the spread of germs because of all the hand shaking.
We did like the fact that it is a couples only hotel & also that you must wear trousers in the evening & NO football shirts are to be worn YIPPIE.
I did like the fact that all the alcohol was international and not only Italian.
We loved the hotel so much we booked again for 2013 after only our 2nd day.
Would thoroughly recommend the Nastro Azzuro

Room Tip: Room 520 beneath the terrace, we were awoken at around 6.45-7am by screeching from tables & chai...
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  • Stayed: October 2012, traveled as a couple
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2  Thank hehoodares
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2012

Not much to add to what people have already said, this is a great hotel. Our room was downstairs in the main building with a large balcony, more like a patio. This space could have been utilised more with the addition of a couple of loungers. The best part of staying here was the staff, particularly Angelo, maitre d' and a special mention for Piña, waitress. It was our first time on an all inclusive and would definitely do again as long as the quality could be guaranteed to be as good. We had a fabulous holiday.

  • Stayed: September 2012, traveled as a couple
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Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

Don't be put off by the title as this hotel is fabulous. It's set in a stunning location with views that will take your breath away. Set in the mountains above Sorrento, the Nastro Azzarro is a perfect place to relax and unwind, away from the stresses and strains of normal life. Outdoor hot tubs and beds set out in the grounds were perfect to relax and read a book or just sleep.
The room was perfect for what we needed. All white gloss furniture, with wood floors and a really comfortable bed. The bathroom, although a bit small, was adequate.
The food was always fresh and well presented with plenty of choice. Breakfast was in the main dining room, lunch was by the pool and then back to the dining room for evening meal. Those of you who have experienced AI before will no doubt be surprised by the arrangements here, especially in the evening. The hotel tries to make the evenings a bit more special, with theme nights that make it like a proper night out rather than just a meal. Greeted at the door by the maitre de, taken to your table, given a menu then offered drinks. You can choose from a number of starters and main courses (more than one if you feel like it), then help yourself to the deserts. The buffet table offers a huge choice of salads and accompiaments to your main course. There was only one night out of the seven that we weren't fully satisfied with the choices but that's not a bad average. Wine was served by the bottle and was palatable.
The entertainment was fair, with the highlight being Alec on the sax. Sitting in the sunset roof terrace, listening to the cool vibes from Alec and his sax was a perfect way to wyle away a couple of hours before dinner. Unfortunately, this wasn't every night.
Drinks from the bar were great. Branded spirits!! Not the normal local firewater that is associated with AI. And Peroni lager. No complaints from this department.
Now back to the title. This hotel is in the mountains, so is set out on different levels. Getting around the hotel grounds could be a problem if you have walking difficulties. The pool and it's restaurant, where lunch is served, is accessed by loads of steps through the grounds(didn't count). The alternative was to follow the pathways around the hotel which got very steep in places. The hotel got around this by using cars and vans to ferry the less mobile to and from the pool at lunch times. I just think that Thomson should probably include this in their brochures
and the internet sites. This didn't go down too well when we suggested this to the rep but the less said about him the better.
One special mention must go to Allessandro behind the Bar. Great service, and always made time for a chat. Need a few more like him.
Overall, we really enjoyed our week in here and would definitely return. A nice hotel with good food and drink in a spectacular location. We met some great people, especially Mick and Jill from Derby and Jo and Aaron from Leicester. Good company, day or night. A really special place, Just didn't tick all of the boxes for us on this occasion.
Final tip: Read the small print on the Thomson trip booking form as many of the trips do not include the entrance fees to the attractions, therefore all you are paying for is your bus fare and due to the location of the hotel, you could be on the bus for a very long time. This did put us off but lots of people made their own arrangements and managed fine.

  • Stayed: October 2012, traveled as a couple
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4  Thank GeordieSharif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

We booked the hotel on the recommendation of a friend, so we expected it to be good. It certainly was first class. The whole place was beautifully kept and the room was just what you need for a really comfortable stay. The staff were all very welcoming. helpful and professional.
The food was imaginatively presented at every meal with a range of options. Food very good as part of an all inclusive deal.
Quiet hotel with enjoyable evening entertainment. You need to use the courtesy bus to get down into Sorrento which might seem inconvenient but it means the hotel grounds are a tranquil place to return to at the end of a day.So glad we chose this hotel for our week's holiday in October.

Room Tip: We had a first floor room which had a rear view so not the most stunning but was still really nice...
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  • Stayed: October 2012, traveled as a couple
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2  Thank marion e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 3, 2012

stayed at Nastro Azzuro from 19 to 29 October for our 40th wedding anniversary, had a wonderful experience, hotel and staff superb. I am a coeliac and therefore have to have a gluten free diet, as you can imagine some of my past experiences in hotels have been scary as you tell the staff about your gluten intolerance and they look at you blankly.. No need to worry at Nastro Azzuro, Massimo looked after me so well and all other staff were all aware of my allergy. Valeria was a lovely young waitress who was so friendly. I had gluten free pizza, pasta and fresh rolls and biscuits and can honestly say all staff were excellent, and we fell in love with Sorrento. would definitely recommend hotel. A wonderful 40th wedding anniversary holiday.

  • Stayed: October 2012, traveled as a couple
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Thank ValFran022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tui Sensimar Grand Hotel Nastro Azzurro

Address: Via Nastro Azzurro 20, 80063 Piano di Sorrento, Italy
Location: Italy > Campania > Province of Naples > Piano di Sorrento
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 12 Hotels in Piano di Sorrento
Price Range: $96 - $1,086 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Tui Sensimar Grand Hotel Nastro Azzurro 4.5*
Number of rooms: 123
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Also Known As:
Grand Hotel Nastro Azzurro And Occhio Marino Resort
Grand Hotel Nastro Azzurro & Occhio Marino Piano Di Sorrento

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