My friend and I stayed at this hotel for a week at the beginning of April. We went to our room at 2pm, to find that we did not have a balcony, which was clearly stated on our booking. We complained to Reception but were told that the hotel was fully booked and we could not be moved until the Friday.
On the first morning I went into the bathroom to take a shower, and placed the bath mat into the bath. As you had to enter the bath at the sloping end and the glass shower screen was fixed to the ceiling, wall and bath I held onto the sides of the bath as there weren't any grab rails. When I put my foot onto the bath mat, it slipped to the other end of the bath and I head butted the edge of the bath. I broke a front tooth and dislodged the two either side of this tooth.
The reception staff were very good, they got me an ice pack and arranged for me to go to the hospital by car, where I had to have 2 stitches in my lip - they couldn't do anything with my teeth :( The hotel then sent a car to pick us up again.
You could say that I was unfortunate, but on speaking to other guests, a lot of them also said that they had issues with the bath mats, so i would suggest that Thomson need to look at the Health and Safety issues at this hotel.
The staff were very good, they gave me ice for my ice pack whenever I required it, and they even gave me a straw with every drink by the end of the week :)
Apart from the issue with the bathroom (room 504) we found the hotel to be wonderful. The food was delicious, even though I couldn't try everything as I was restricted to what I could eat, because of my poor teeth :( But I did eat every sort of fish you could think of - and all were cooked to perfection :)
The pool was clean and the views were wonderful, it was just a shame that the water was not warm enough to be able to swim as it was still early in the season.
We spent a lot of time under the trees in the grounds, reading, stitching or playing scrabble, and the sun was quite warm, and we got a bit of colour :)
Breakfast was in the main restaurant, and was a buffet breakfast, with whatever you would like to eat.
Lunch was in the pool bar, with salads, pizzas(cooked in their own wood burning stove while you wait :) ) hot dishes, including chips if you want them. All sorts of desserts and ice cream or fruit Sorbets.
Dinner was in the main restaurant, with a salad buffet, and starters and main course choices served to your table. The desserts were a wonderful selection including fruit - if you wanted to be good :)
I feel that I missed out on trying some of the food due to the accident, and I think that I was possibly the only person who didn't put on weight when I got back home.
Some people have said that the waiters wer "flirting" - I would say that it was more "keeping the customer happy" than "flirting" - and as I was travelling with a friend and not my husband, I didn't feel uncomfortable at all - in fact, it was nice to be treated like a "lady" for a short while :)
I have no negative comments about this hotel, apart from the above on the bathroom and to say that as it has been stated on this site, that ALL rooms have balconies - they don't!!
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- Also Known As:
- Grand Hotel Nastro Azzurro And Occhio Marino Resort
- Grand Hotel Nastro Azzurro & Occhio Marino Piano Di Sorrento