A couple of friends and I chose this so called hotel (nothing more than a B&B) based on reviews that we read here on Trip Advisor. But the stay was terrible - to begin with, it advertised free parking - actually, the parking place is on the street, a public parking and no permit was available. The hotel was about 500 meters from it. The hotel is on the third floor of a 3 story house, and the elevator is turned off. The bed on my friends' room was so wore out that felt like a hammock. In my bathroom there was no soap, just an empty soap box! And the worst of it all: NO HEAT! It was turned off! Since it was very late at night, we slept feeling cold and left the complaints for the next day (there was no one available anyway!). Next morning - breakfast was not, let's say, very welcoming - 2 slices (small) of bread per person (when we asked for more there was none!). They gave us a heater for the second night. However, the plugs weren't strong enough to have these heaters on and so we were out of electricity. When we were taking our showers this morning we ran out of hot water! It was an old lady who was left to take care of the hotel (it belongs to her daughter) - she is a nice old lady, but doesn't even know what Expedia or a credit card is, and to our complaints she said we were the problem, not the hotel! Awful experience!
- Official Description (provided by the hotel):
- Set in a luxuriant citrus grove, The Secret Garden Relais is the ideal destination for those who want to spend their vacation in the Sorrentine peninsula at a relaxing hotel just a short drive away from Sorrento.The pastel colours of the building and the elegant furniture make this hotel in Sorrento an ideal location, especially as it has the cosiness of a private villa – one of the Charme Hotels best offerings. ... more less
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- Also Known As:
- The Secret Garden Relais Hotel Piano Di Sorrento
- Secret Garden Relais Sorrento
- Secret Garden Relais Hotel Sorrento