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“Not as bad as I was expecting”

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Meropi Hotel & Apartments
Ranked #32 of 91 Hotels in Malia
Reviewed September 3, 2012 via mobile

Going here I felt I was walking into the gates of hell, being as the reviews I read we're awful. However the locations nice, on a quiet part of the strip but 5 minutes from everything. Before staying we asked for the newly renovated rooms. We got them no fuss. It was nice. Spacious and cushy jucazzi bath. I did however see the other rooms. They weren't nice. Tiny and didn't look nice. I'd advice anyone to ask for the refurbished rooms. Two swimming pools to choose from. Food is repetitive and basic. But they are catering for Germans and Dutch not us English so we suffer in the food front. If you have the cash, eat out. And the point I feel strongest on is the word 'all inclusive' to me this means anything an eveything. Not the case, half pint of beer, wine, sambucca and brandy. So overall I enjoyed it. My tip for us English is to try be on our best behaviour, try not to tread on toes or it can be a bad holiday

  • Stayed: July 2012
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1  Thank Cheeseiniho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 - 101 of 238 reviews

Reviewed August 30, 2012

When we got here we were met by very friendly staff and shown to our rooms.The rooms were pretty basic but my friends stayed in other hotels and as far as i could see ours were better than theres. We had to pay 50 euro for aircon, however this was the same in all hotels. We went all inclusive which was the only bad part of this hotel. The manager in charge of the restaurant had so many stupid rules. You couldnt have a pint glass for your drink, you could only have one glass at a time, you had to leave your table when you finished your food and sit at a different bar table and you cant walk through the restaurant at non meal times. The all inclusive wasnt exactly all inclusive either. there was a limited supply of average food and the drink was limited to wine, rakki, ouzo and beer.

The swimming pools in this hotel were amazing, there are 3 large ones all of different depths. There are no rules about bringing friends around like in some of the other hotels and the reception staff are really friendly. There are very little young people here. I would say its a good place to stay but dont go all inclusive, its really not worth an exxtra £20.

Room Tip: if your from the uk you will automatically be placed in the older part of the hotel. you cant choose
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  • Stayed: August 2012, traveled with friends
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Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEROPI H, Front Office Manager at Meropi Hotel & Apartments, responded to this reviewResponded September 1, 2012

Dear Sir,

thank you for your review which is very objective,and i really thank you for this.
I have some comments on all points mentioned.
As far as the glasses in the bar are concerned,we prefer that our guests use the plastic ones, when used around the pool.This is to prevent accidents,as a glass can easily break,and anybody could step on it.
It is not allowed to walk in the restaurant during the not working hours ,as the staff are moping and cleaning at the time.
We do have rules for the visitors that are not guests of the hotel especially the ones that are accomodated in rooms without registration,which is illegal.But in your case ,inviting a friend to spend a couple of hours by the pool with you, was not a problem at all.We are pretty fexible on this matters,and we try our best in order to make our guests feel comfortable.
Besides you were one of the best groups stayed in Meropi in 2012 ,so we wouldn't refuse you that one.
I wish you all the best and i really hope to welcome you again as guests in our hotel.

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Reviewed August 21, 2012

To start, we got there and the staff were automatically rude to us, they showed us to our room which consisted of the beds and a bathroom. Our sheets were changed once when we were there, we rarely had clean towels, the cleaner would walk in and out with her children.... the inclusive is apalling, you have the choice of beer wine ouzi or raki and the food was disgusting. everyday would be the same things to choose from and it was cold and bland all the time. The waiting staff would tell us to move before we'd all finished eating just to fit more people in. There is no point in the air conditioning, all it does is drip on the bed sheets (which you'd get a fine for) and then blow out warm air for about 10 minutes. kids would run around naked all day and wee in the pool and no one said anything but as soon as we did something wrong we'd get told off or fined... they try to fine you over anything, our sheets got dirty and got fined over 100 euros and told us they would kick us out if we didnt pay it in a certain time. The manager comes across as nice at first but it dont take long for him to turn into a rude pr**k. seriously if you want to go to this hotel youve got something wrong with you.

Room Tip: go to the newer part
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  • Stayed: August 2012, traveled with friends
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Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEROPI H, Front Office Manager at Meropi Hotel & Apartments, responded to this reviewResponded August 23, 2012

Dear Guest,

thank you for your review .I know your case and who you are since upon check out you threatened us with a bad review .This is not something new to us as you can see that all the bad reviews come from English groups even if we have Dutch , Polish,Czechs,Russians,Australians,French,Greeks,Belgians,Italians and Israelis as guests.It seems that this has become a revenge weapon towards us from young guests that simpy have been told to behave .
Any ways you got fined for the bed linen because you painted yourself with some kind of colour crayons ,that they won't come off by washing, and slept on the sheets without showering first.You told us that you would take them to the automatic laundry service down town to wash them yourselves in order to skip the fine and although we responced ,please do so,you never did.Your rep from the travelagency was informed accordingly,and when he visited your room in order to see you about this ,he couldn't believe his eyes.He couldn't actually see your room because rubish ,clothes shoes in a pile were lying all over the room.The poor chambermaid spent almost an hour in each room just to make it.
As far as the A/C is concerned,you should have told us that it was dripping so we would fix it.This is a very common damage as far as an A/C is concerned.
As far as the food is concerned,i have noticed that it has to do with the nutrition habits of the guests.Young english guests find it disgusting and all the rest give their compliments to the chef. Nevertheless i have to admit that you and your friends were one of the best groups we ever accomodated in Meropi,because you all were kind and joyful,and the only problem that actually occured was the one with the bedlinen.
I wish you all the best

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Reviewed August 19, 2012

first of all we got there and the rude woman put us in the old block of rooms which were disgusting and were not the 4 star rooms we paid for. To top it off we had to pay for air con which never got refunded. After complaining they decided after 4 days to move us out of the pathetic excuse of 4 star room and put us in the room that we had paid for. The rooms was very nice except for the fact that the air con didn't work properly, so we had paid 50 euros for air con that didn't work. The food was average but we felt like we were being watched by the staff, as soon as we put out knife and fork down they were straight to your table taking your plate away. Sometimes we weren't even finished. Going for an all inclusive we thought that everything was free drink wise. we got to the bar and there were 2 separate menus one for the all inclusive and one for self catering. The all inclusive visitors had a very wide variety of drinks.....NOT!!! we had the choice of raki, ouzo, brandy, beer or wine. Anything else you had to pay for, to me that isn't an all inclusive. The staff were very rude and hardly spoke english and we were the only english people there except for 3 guys we got speaking to. we got in one night and the owner went mad thinking that we had guys in the room he came barging in checking all the rooms and he found no one. Also if your going here make sure everything is in the safe because we know that the man who owns the hotel stole a phone from some people's room that we knew!! never go to the meropi hotel if you are young or english!!!!

Room Tip: dont choose one in the first place you will be very unsatisfied!!!!!!!!!!!!!!!!!
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  • Stayed: July 2012, traveled with friends
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1  Thank Laurah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEROPI H, Front Office Manager at Meropi Hotel & Apartments, responded to this reviewResponded August 20, 2012

OK,now we are accused that we steal the cell phones of our customers.
That's a new one!
My dear guest,i suggest in the future you are more carefull with such reviews released in public,because other hotels who will receive you as a guest in the future, may not show this great tolerance with such accusations as we do.
From our side we declare that these accusations are ridiculous and this ridiculousness affects the gravity of your review.

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Reviewed August 14, 2012

The food was awful, the drinks were awful, the staff were more than awful and the rooms? Eurghh. Naked children on the loose by the pool shouting and screeming and yet we were blamed for making too much noise when we had one small joke? Its incredible how a hotel like this could possibly of gained itself a four star rating?!
On the day we left a girl was literally hit in the face.... I genuinely mean a female customer was lamped in the face by a male security guard.
A 50 euro fine for a pillow case having a few drips on it, a 350 euro fine for having one of the sofa cusions "dirty" ?! My house has entire sofas that cost that much and trust me the cusions arent stuffed with what I can only describe as a dead sheep carcass in my house.....
Discusting experiance, do not stay here.

  • Stayed: July 2012, traveled with friends
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3  Thank Will A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 2, 2012

This hotel has 2 parts an old part which is 1 star standard, very tired looking, yellow grouting in bathroom with a hole in the wall, had a very tiny shower cubicle in it. Room was very old fashioned could do with a desperate update, was clean though.
we got moved the next day to the new part (that was more 4 star) which was very nice of them as we didnt even ask to be moved, it was clean and up to date,plenty of space to hang your clothes and storage. plus a jacuzzi bath.
The 2 receptionist's Christa and Marian were exceptional! they were always happy to help with a smile and very customer focused so definitely 5 stars for them! the manager should be proud as they are an asset to the hotel.
Meals were good with varied choice, I enjoyed the salads! we went halfboard but no drinks apart from water was included which I thought was strange as usually with halfboard you get soft drinks and wine.
location is good as its close to the beach, 2 mins walk and the main strip/nightlife is only 5 mins away.
So would I go back there ? yes as long as it is in the new part :-)

  • Stayed: July 2012, traveled as a couple
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Thank Kandy1916
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEROPI H, Front Office Manager at Meropi Hotel & Apartments, responded to this reviewResponded August 9, 2012

Dear Madame,

thank you very much for your kind words.I really hope to see you again in our hotel.

And thank you for the candy!:)

kind regards!

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Reviewed July 29, 2012 via mobile

Got to the Meropi hotel and was greeted by a kind and helpful receptionist and they stated out the rules of the hotel and then showed us to our rooms, we saw before hand that they were going to give us 2 star rated rooms so we ask to be upgraded to the 4 star rooms and they did without a fuss, room was very nice and renovated, fully working air con but turnt off if you opened any door or window, we had a jacuzzi bath which was very pleasant. The food is the only disappointment in my eyes, very limited and bland, not much of a range either which was disappointing, also the all inclusive drinks were not all inclusive at all, basic soft drinks and 4 choices of drinks which are raki ouzo mythos and brandy which was really poor. Overall the stay was much better than I thought it would be after reading all of the reviews before hand I was very weary of going. But all in all it doesn't matter your in Malia to get smashed and have a bed to sleep in so i don't know what all the fuss is about, it's not worth 600 pound but if Meropi improved a few things it would be so much more popular and a better place to stay!

  • Stayed: July 2012
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1  Thank LloydPerkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEROPI H, Front Office Manager at Meropi Hotel & Apartments, responded to this reviewResponded August 9, 2012

Dear Sir,

thank you for your review,which will help us to be a better hotel.

kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Meropi Hotel & Apartments

Address: Tagmatarchou Grammatikaki Nik., Malia, Crete 700 07, Greece
Location: Greece > Crete > Heraklion Prefecture > Malia
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool
Hotel Style:
#9 Romantic Hotel in Malia
#14 Luxury Hotel in Malia
Price Range: $60 - $196 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Meropi Hotel & Apartments 4*
Number of rooms: 96
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Also Known As:
Meropi Hotel & Apartments Malia, Crete

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