Went to Malia on the 16th July for 7 nights stay with 5 other girls. The 6 of us arrived at around 11pm local time to be greeted by the owner Manos who immediately demanded 10 euros of us each for the safe and then 15 extra euros for the air conditioning which we refused to pay for (yet he still tried to convince us to pay for!) After 10 mins or so he came up to us with a 'small problem' explaining that somebody had broken the bath in the room we were supposed to be staying in, so we were unable to stay in there until it was fixed, he told us it would take 3 days. He then took us to a 4 bed room, indicating that he would add 2 extra beds into the already tiny room. When asked if we would get a refund for the cost he said no. Also, he then indicated that we would be staying in the room until sunday!! Then he suggested we split into 2 groups of 3 in two separate hotels!! Then when we refused he offered to put us in another apartments and offered to drive the 6 of us in his car!! I said no..6 girls getting into a strangers car at 12 am at night in a foreign country!!! He then stormed off slamming the door shouting that we 'didn't trust him'. He finally paid for 2 taxis' to take us to the other hotel which was an absolute S***HOLE!! There is no way the two apartments cost the same price for our stay! When we arrived we go chatting to other guests who experienced the exact same issue the previous night as their 'bath was broken'. Overall, Manos clearly overbooked at the Real Palace and was not a friendly person to be greeted by on arrival as his attitude was poor. The walk to the strip is also ATLEAST 25 minutes. DO NOT STAY HERE!!
P.s expecting some sort of compensation for the breaking of contract!!
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- Also Known As:
- Real Palace Hotel Malia
- Real Palace Malia, Crete