12 of us were all booked into the Socrates Hotel and paid 8 months in advance and when we arrived late evening we were told that the hotel was over booked for the night and we would be staying in a different hotel just for that evening. We were all dropped off at the new hotel by the so called Manager with the instructions that we would be picked up at miday the next day to be taken back to the Socrates for the remainder of our stay - the following morning there was no sign of the Manager and several phone calls were made to find out what was happening. We were finally picked up at 4.30pm and were told that Socrates Hotel was going to be fully booked for the rest of our stay. We were taken to Notos Hotel which was the Manager's other hotel. He claimed that the hotel was the same quality as Socrates (which clearly was not on our arrival). The staff were rude and unfriendly, the rooms were occasionally cleaned not every day. The pool was dirty with strange objects in it, snooker ball, raw egg and a glass. Worst of all we were all separated which made the experience not as enjoyable. We were claimed to be given free air con and free use of the safe as compensation, however, we later found that this was supplied any way. The Notos Hotel was now 15-20 minutes away from the main strip as opposed to the Socrates being 5-10 minutes away. We met other groups of lads during our stay at the Notos hotel who were treated exactly the same as us. Don't waste your money and book at the Socrates Hotel as you will only be given the Notos Hotel. Manager needs to exposed to this scam.
- Official Description (provided by the hotel):
- ✔ Free transfer from / to the port or the airport ✔ Free Wi-Fi Access ✔ Pool Area ✔ Snack Bar ✔ Luxurious Rooms ✔ Kid's Equipment ... more less
- Reservation Options:
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- Also Known As:
- Socrates Hotel Malia, Crete
- Socrates Hotel Crete