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Royal Heights Resort
Ranked #6 of 91 Hotels in Malia
Certificate of Excellence
Reviewed September 23, 2011

We were a bit nervous driving up the very steep hill towards this hotel...seemingly far away from everything. But, it is worth the drive! Beautiful hotel, rooms are fantastic...we had a suite with our own pool...absolute luxury. Very nice gym for the health conscious. Malia town is quite a walk up the steep hill so be sure to get your own transport. A 125cc quad bike is perfect. Would stay here again!

  • Stayed: September 2011
    • Value
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1  Thank ChelsieBun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 21, 2011

I stayed at the Royal Heights in September 2011. The check in process was informal but friendly & non problematic. I was assisted to my apartment by Michael who explained all aspects of the room + hotel's arrangements in fine detail & with a high degree of competence. The first thing that struck me in the room was the high standard of cleanliness & this was proved to be maintained throughout by the daily maid service. The room was very comfortable. I was staying on a bed & breakfast basis. The quality & variety of the food served for breakfast was truly exceptional. I was struck by the cheerfulness & friendliness of all staff around the resort irrespective of their status. The maintenance of the grounds is in keeping with the high standard of maintenance of the accomodation. Overall an excellent very comfortable stay. If only the hotel was a little closer to the town then it would be true perfection.

  • Stayed: September 2011, traveled solo
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1  Thank united01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2011

I have to agree with the two previous reviews from mark and garth. Rooms are fantastic with every amenity (the are even better than they look on Internet!) staff are great -nothing is too much trouble for them - so friendly and helpful but then there are the negatives:
1. Location -very surprised that due to the location which is 1 mike from old town down a steep steep him there's no courtesy shuttle. Taxi was 8 euros each day so if you wanted to go to beach and eat in malia that could be upto 32 extra a day!!! We tried to walk down and get a taxi back up but even walking downhill not easy as it's so steep and you defo won't do it in heels!!!

2. Groups of lads and girls who're reps in malia using the pool and loudly talking about their antics! This is just NOT acceptable in a 5 star resort. Apparently it's an open policy meaning people can use facilities and not pay - this is insulting to guests who do pay to holiday here. They arrived from 11am onwards EVERYDAY and between the might have bought a couple of bottles of water - can the hotel honestly say that the takings from a meagre couple of extra bottles of water is more important than keeping it's guests happy?! If you're in a villa with a pool it won't affect you but it really puts a dampener on your holiday when u have to listen to crude and lewd discussions like that!

Therefore I'll leave it upto you to decide if the it's worth a visit. - if the hotel stopped it being an open pool and put on a courtesy shuttle it would be a 5* all the way but at the moment it's not!

  • Stayed: September 2011
    • Value
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5  Thank Lightyearz_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

What a welcome! Julia and Michael were in contact with me via email before I even arrived and being presented with a cocktail on arrival was a wonderful touch. The complimentary bottle of wine in the room was also gratefully received. Throughout our stay nothing seemed like it was too much trouble. The room was very clean and boasted a sea view and jacuzzi bath, not to mention a kitchen area complete with freezer. As an Irish man who can only sleep in sub-zero temperatures I was delighted to find that the air conditioning unit was a beast. (I hate an insipid air conditioning unit) The pool was immaculate and mercifully cool with an excellent bar that did great lunches and snacks. The restaurant upstairs too was first class. I can highly recommend the waffles for a decadent treat.

There are negatives- Malia is not a nice place. English pubs with frys for €3, fish-bowl cocktails and football on the telly. This is hardly the hotels fault and there are some excellent restaurants in Malia Old Town, but, unless you are celebrating your GCSE results coming out, you are probably to old for Malia. Thankfully, Royal Heights is well out of town, but this does create it's own problems. The hotel is up a very steep hill. The only way to get up the hill is by quad bike or car (don't try walking. You might make it, but your legs will not forgive you). This means that if, like me, you use taxi's to get in and out of town, you can run up quite a bill. €8 a trip, so, obviously €16 return. I have stayed in hotels up steep hills before and this is the first time that I have not been offered a shuttle service by the hotel. A definite area for improvement.

However, this inconvenience only minorly detracted from the pleasure of the holiday. Royal heights is amongst the best hotels in which I have stayed and the service and atmosphere were simply the best. I will undoubtedly return- something I don't normally make a habit of doing- and it will hopefully be soon. Top marks for a hotel that is relatively so young.

  • Stayed: September 2011, traveled as a couple
    • Value
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Thank PatBateman316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2011

My wife and i have just spent 2 weeks in the glorious sunshine of Malia Crete. Having read the reviews of the 5* Royal Heights resort, we thought it would be a very good idea to book here on a 2 week basis, half board.

The resort is made up of numerous private villas with there own pools and apartments/rooms which share a communial, large pool with a childrens pool next to it. The main pool is very large and very, very nice. There is a pool bar with a dry seating area where you can have lunch and a large open aired seating area, upstairs, where you have your breakfast and dinner. During the day you can also sit upstairs and chill with drink whilst watching over the pool area. Very nice......
There is also a Spa, gym and heated indoor swimming pool downstairs from reception. Didnt bother using the gym, had every intention, but couldnt be bothered LOL. Didnt use the Spa either but the prices are very reasonable. The gym is free but there is an additional 10 euro charge for the use of the indoor swimming pool. Thats a bit harsh but we didnt use it, so wasnt an issue.

The Good Bits.........

Michael on the front desk, The Manager, was a wonderful man. As was Julia. She was an absolute sweetheart. Having been delayed for approx 2 hrs and not arriving at the Royal Heights until gone 1am was not good but to be greated with a complimantary upgrade to a Presedential suite was a lovely suprise. Also as we arrived so late, our dinner was saved for us and kept in the fridge in our apartment. The apartment we stayed in, as already mentioned, was a presedential suite. This had a large frontroom/dining room with a sofa, lovely big bathroom, a big double bedroom and a large double balcony. The room also had a fridge freezer and full cooking facililities. The air con was excellent also. Lovely, Lovely room.

Breakfast and Dinner, as mentioned, is served in an open air, balcony type resteraunt overlooking the swimming pool. The view from this resteraunt is simply stunning. The setting overlooking Malia is breathtaking. To have this view, whilst eating breakfast and dinner, is just simply, simply stunning. Its incredible. The food is very, very good. You have a large variety at breakfast, everything you can think of, and dinner is very nice also. The menu for th half board is excellent, if slightly limited. What i mean by that is you have 2 choices for starters and 2 for the main course. We didnnt see any vegetarian option either for this menu, but not being vegetarian, this wasnt a problem. Lunch, at the pool bar was very good too with lots of choices/variety. If on half board, you can also order from the a la carte menu at extra cost. We did this a couple of times and the food was amazing. Not to take away the quality of food from the half board menu as this was very good also. To order from the a la carte menu will cost you approx 40 euros per night depending on what you have. The staff in the evening are superb. Nikos is an absolute legend. Very, very good sense of humour and extremely proffesional. After the meal, you will get a traditional small bottle of Raki presented to you. Make sure Nikos does a shot of Raki with you. He loves it. LOL. The other main waiter is Demetrios. He has to be one of the nicest guys i have ever met. Really honest and professional at his job. Ask him about his farm. LOL. During the daytime, the head barman, another Demetrios, is a lovely, lovely man too. If you like your football, he is your man. If you ask hime nicely, he will switch the televisions over for you so you can watch the English premier league. If its available. Going back to the dinner, if you dont fancy eating in the hotel, then a trip to the old Town is a must. Totto Lotto and San Giorgio are very quant and pretty little resteraunts. Very good, quality food and the service, atmosphere and setting is like stepping back in time. This is what Malia is about. Really romantic. The prices are very reasonable too. Approx 40 euros per couple depending on what you have.
To get to the old Town you have to go down the steepest hill in the world we got a taxi from the hotel. Michael or Julia will order for you at reception. The only sticking point is the price. 8 Euros down and 8 Euros to come back up. There is a small supermarket at the bottom of this hill also which you can buy food, water etc..... again, we got a taxi but you could try and walk it..................i wouldnt LOL.

The weather was amazing. For the 2 weeks we where there we had brilliant sunshine everyday and the heat was approx 28-32 everyday. Got a lovely tan. :)


The Bad Bits.........

The Resort is advertised as a 5*, which is fine, but the owners need to decide if it really is a 5* or maybe a 3/4* resort. Let me try to explain.

We went on a half board basis for 2 weeks. This cost us in the region of 1800 pounds. Not too bad for end of August, beggining of September 5* accomodation.

The problem this resort has is the number of walk-ins. You have the groups of lads from Malia, walking in, swearing loudly and discussing there latest conquests from the previous night. And the groups of girls who, well, just wonder in and generally make the hotel look like just another 18-30's hotel in Malia. I would just like to point out that this hotel is in the hills overlooking Malia, not in Malia, overlooking.
Personally, im not really interested in what the lads got up too the night before, and im not too impressed with the girls attitude towards who they " left for there mates to s**g " conversations. This wasnt talked about so no one could here but in full ear shot if everyone around the pool. My wife and i are not by any means prudish but we didnt expect this in a so called 5* resort. If i wanted to hear that kind of language/conversation i would have booked a hotel slap bang in the middle of Malia.
After about a week of this, they turn up abround 1pm, a large group of lads turned up and decided to shout across the pool at another group of lads. The shouting consisted of " F**k you Liam, F**k you LOL " This was shouted at the top of the lads voice and everyone could here. I have to say, even i was shocked at this disgusting show of zero respect and care for anyone and everyone including numerous children. So i decide to go and see Michael, the Manager. I asked him how much the walk-ins payed to use these 5* facilities. He said that they DID NOT PAY ANYTHING TO COME AND USE THE FACILITIES, as they buy food and drink at the pool bar. I walked away shocked. I then worked it out in my head what i could of done to save money. My wife and i should have booked a bed and breakfast room in the middle of the Malia for 2 weeks for about 400 pounds, then travelled everyday to the Royal Heights 5* resort, on arrival purchase a bottle of water and maybe a toasted sandwich, 6 Euros total, and spend the rest of the day with the people that have paid an approx minimum of 1600 pounds for there 2 week visit. A no brainer if you think about it. :( When getting back to my sun lounger, the group of lads had decided to play football inbetween other sunbathers. LOVELY. To be fair to Michael, he did have a word with the pool bar manager who then had a word with the lads who did calm down.

Unfortunatly, this has sort of ruined our experience at this wonderful hotel.Until the owners decide on what sort of Hotel this is trying to be then i believe the review ratings are going to be affected.

You are going to get mixed reviews on trip advisor regarding the Ryal Heights. Some will say this ais a 5 out of 5 resort in every aspect. This review will be from the guests who are lucky enough to be able to affor a private villa with private swimming pools. My review is how it is for the guests who's budget doesnt stretch that far. This rowdy behaviour maybe due to the time we went but i dont know, I still wouldnt expect this at a true 5* hotel.

I have to say, this was the only issue my wife and i had at this resort. Everything else was simply amazing.

To sum up, this Hotel is a wonderful, wonderful place and all staff are amazing. if you can afford a private villa i couldnt recommend this Resort highly enough. 5 out of 5 in every aspect. If you cant afford a private villa, then just read this review and think before you book.

Room Tip: Book a private villa. Take a travel iron. No iron provided.
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  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
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9  Thank mark h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2011

We stayed in a one bedroom ‘Ambassador’ villa with private pool and view towards the sea. There are various other grades of accommodation at the Royal Heights which we did not experience. Our stay was fantastic. We loved the accommodation, location, environment and service.

Our villa was clean – apparently serviced twice each day. There’s a kitchen area, lounge area and dining table which –together with the balcony and pool were all spotless. Same for the two bathroom/showers – a small on the ground floor and a bigger with Jacuzzi upstairs. Curtains let the light into the bedroom in the morning so bring an eye-cover if that’s an issue. The beds are firm and basic. Everything is in a good state of repair and seems reasonably new.

Air conditioning is eco-friendly and intelligent – working only when external doors are closed. There are wall-mounted TVs in both the bedroom and the downstairs lounge area. There is a limited selection of channels – none showing popular entertainment like films or animation or music videos. BBC World News is available.

If you have particular viewing requirements bring your own HDMI or other lead with the laptop and plug it into the TV. Wi-Fi in the villa is not strong enough – to use it I went to the breakfast area where it mostly worked fast and fine.

The villa’s pool is unheated – which in the late August/early September weather (27-30 C) is fine. It is an infinity pool in a garden with slabs of paving and grassy areas. There is a table with four chairs, as well as a small sofa, armchair and four loungers. There are loads of options for where to sit for privacy, snacking, sun and shade.
Outside, the villa has a front garden with pomegranate, Satsuma, orange and lemon trees. There are flowering plants and no doubt herbs as well. In general the grounds are attractive, clean and very well maintained. The restaurant has its own greenhouse to grow some of the food food served in the kitchen.

Parking is a breeze right outside the villa. Without a car, which we rented from Heraklion airport, this would have been a less easy stay. The place is high up a hill and it must be a demanding walk from Malia. There are taxis from there and many many places to rent scooters and quad bikes too as alternatives.

Breakfast is served until a reasonable 10’30am. Seating is indoors or outdoors in the sun or shade looking out over the hills. It is a great spot, only slightly marred by the repeated daily CD which sounds like a compilation of 100 break up songs. ‘No More I Love You’ warbled by Annie Lennox, which we heard most mornings, was typical of the dated pop melancholia.

Otherwise the self-service breakfast is great. From the cheerful staff to the food selection: omelettes, three or four types of cheese daily, cold meats, fruits, yoghurts, dry breads, dark, seeded and light breads, dry pastries and biscuits, olives, almonds, walnuts, apricots, dates, tapende, jams as well as English breakfast.
We didn’t eat at other times in the hotel, except for decent ice cream, but at lunchtime food is served by the communal pool area, and as room service too. In the evening it is served elsewhere.

The gym is well-equipped. Mrs. Pippsyo says it has treadmills, cross-training, weights and machines for focused bodywork. There are towels and the two receptionists are friendly. She says it could do with a water fountain and apart from that it has everything the fit person needs. The gym is closed on Sundays.

Fellow guests during our stay were a diverse bunch of friendly folks mostly travelling with children: Italians, French, Israelis, Germans, Russians and some from the UK. And the great thing is that although the hotel occupies a lot of land it doesn’t feel busy as there are relatively few rooms. To me that’s real luxury.

It’s a different demographic here from the younger people staying down the hill in Malia new town where cheaper and older apartment-blocks and hotels sit cheek by jowl with the cheap fast food chains you see everywhere along with bars, discos and stuff like that. Malia old town, the other side of the main road from there, is somewhat different with traditional housing and tourist restaurants. We tried Odas there which served acceptable food in a pretty setting next to a little Orthodox church where a Christening was taking place.

We mostly stayed in the villa where good weather, the noise of bells on goats, the perfumed mountain air, the flight of small birds and great accommodation afforded real relaxation. In the evenings we drove to Heraklion, Krasi and very pretty Agios Nikolaos to eat – all less than 30 minutes drive. We found fresh and delicious main dishes (lamb and sausages) along with local fish and vegetable mezzes in tavernas where diners were mostly Greek-speaking. We paid between 13-20 Euros per person in unpretentious places for big meals with wine.

Afterward, in Agios Nikolaos, we’d head to great Greek ice cream franchise chain Dodoni and sit outside by the ‘bottomless’ lake to people-watch – and the service is friendly and discrete. There’s also ‘Metissa’ - a fabulous patisserie/bakery with two shops in the town where we found fresh baklava, dry biscuits and those fresh mini-cakes wrapped in different-coloured foils.

We very much hope to return to Royal Heights and Crete. As a FYI the hotel hosts a lot of big weddings (1200 guests at one during our stay) in their function hall – with live music late on the weekends. This may disturb some but we didn’t find it an issue.
I’ll be interested to read reviews here after December 2012 when a new section of the main road linking Heraklion with Agios Nikolaos is finished. This section is close to the hotel and will mean traffic noise. My guess is that a lot of the heavier traffic will continue to use the old road as coaches drop off and collect tourists from coastal towns.

Stayed: September 2011, traveled as a couple
1  Thank Pippsyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2011

My fiancé and I have just returned home from a week at the Royal Heights and we loved every second at this fabulous hotel. From the moment you arrive and you meet either Michael or Julia at Reception, you are greeted and welcomed as a very dear friend - and you are on a first name basis with them both throughout your stay. They cannot do enough for you - and I cannot praise them highly enough.

The hotel itself is only 2 years old and thus has a bright, vibrant atmosphere. We stayed in a luxury sea-view room - very spacious, great balcony, nice bathroom (if a little small) with a jacuzzi, and a kitchenette with a full fridge/ freezer which was very handy. The hotel gave us welcome cocktails on arrival and we received a free bottle of wine and fruit platter in our room - such a treat. Candidly, I could sing the praises of this hotel over and over - the pool: fabulous; the pool bar: great; the gym and spa: large and impressive.

The location is idyllic - high on the hillside overlooking Malia and the coast so you have a dazzling view. However, on a practical note, you can walk down the steep hill to Malia but don't try walking up, especially if you've been to the supermarket to stock up on bottles of water. It's a quick 5 minute taxi ride and that will cost you 8 Euro. You may wish to hire a quad bike from one of the many vendors on Malia Beach Road or the hotel offers car hire from a very reasonable 35 Euros per day.

My fiancé and I went to Crete for a 1 week to relax and recharge. The Royal Heights Resort was incredibly conducive to this. We were totally relaxed, rejuvenated and at home here. I have a couple of small issues but they would not prevent me from returning. These are:
1. on one occasion our room was not cleaned. This was because the maids work on a twice-daily schedule - morning and afternoon - rotated daily, and if you are in your room when they come to clean, your room won't be cleaned. It was an minor inconvenience - and one I'm sure that the staff will rectify.
2. Members of the public (basically anyone who fancies it) can come to spend to use the pool facilities. This vexed me a little because I was a paying guest and these people could use the pool for free. But the pool area is very large so you shouldn't been bothered too much.

All in all, we loved this hotel. We loved Michael and Julia and their impeccable service. We loved our holiday here so much that we are considering having our wedding here next year. Please go and try Royal Heights for yourself - you won't be disappointed.

Room Tip: Ask for a first-floor room for a better view.
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  • Stayed: September 2011, traveled as a couple
    • Value
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2  Thank GildaNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Heights Resort

Address: Pezoula, Malia, Crete 700 07, Greece
Phone Number:
Location: Greece > Crete > Heraklion Prefecture > Malia
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#1 Romantic Hotel in Malia
#1 Family Hotel in Malia
#2 Spa Hotel in Malia
#3 Luxury Hotel in Malia
Price Range: $85 - $251 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Royal Heights Resort 5*
Number of rooms: 30
Official Description (provided by the hotel):
Royal Heights Resort is situated in Malia area-Pezoula on an amazing privately-owned hill consisting of 60 acres of land with breathtaking views of the beautiful Cretan Sea. Located just 2 minutes away by car from the amazing beaches of Malia and just a 20 minute drive from the international airport ‘Nikos Kazantzakis’ in Heraklion and five minutes from the golf of Herisonnisos. ... more   less 
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Also Known As:
Royal Heights Hotel Malia
Royal Heights Resort Malia, Crete

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