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“Managing expectations - ours were!”

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Madame Vacances Les Terrasses de Veret
Ranked #9 of 18 Specialty Lodging in Flaine
Reviewed March 2, 2014

We stayed here for the week beginning 22nd Feb - 9 of us (4 adults, 5 kids, ages 8 - 12) in their largest apartment. While the blurb mentions that you can't get in before 5 pm, we were settled in by 3pm, so a big thank you the staff as we managed to get some skiing done on the first day. Our lodging was on the 2nd floor with 3 bedrooms, a bunk bed in the alcove and a sofa bed, 3 bathrooms and 2 toilets. It was perfectly adequate for our needs. We managed to all sleep in beds without resorting to the sofa bed. Beds were fine although the pillows could be a bit fluffier / firmer. Storage was ok with a lack of hooks to hang coats, salopettes(?) etc but a helpful hint from a previous reviewer meant we brought one of those over the door coat hooks. Didn't need the TV (we had our portable car DVD player, laptop and various tablets & smartphones to keep the kids occupied) so can't comment. Heating - from just nice to roasting hot; ditto hot water. Kitchen adequate for making simple meals - pasta, cous cous, sandwiches etc. Good sized fridge and a few kitchen shelves which was sufficient for our needs, but we went shopping almost daily.
There was a lot of glass so the apartment was very bright. The living area was certainly large enough for us to lounge around. As Flaine isn't Party Central, we didn't experience any noise from staying on the 2nd floor next to the restaurant. Quality of furnishings was ok - bear in mind this is 3 star, up a mountain with heavy use, so please don't expect designer or pristine furnishings.
We brought a picnic mat which we used to store our boots on in the apartment's ample hallway so that they had a chance to dry - hate to think the state of them if we had left them in the unheated lockers. Left our skiis and boards there which was plenty big enough for all of us. As we were only on the 2nd floor, it wasn't a bother walking down with our stuff. Yes the corridors in the locker area are a bit snug but we didn't have any trouble manouvering daily - a bit of patience and please / thank you went a long way. Didn't try the indoor pool / outdoor jacuzzi but they seemed popular enough, particularly the latter.
Staff all very helpful - they really were trying their best. You could order your croissants / baguettes from reception for collection at 8:15 am but as we had some very keen skiers wanting to catch the first lift, we bought ours (after the first morning) from the shop down the road which opened at 7:30. They were similarly priced. Food shopping wise, we went to the Sherpa down in Forum - good selection.
Did our own cleaning at the end and had someone check we had done the right things - saved us a fortune and well worth the relatively little effort - particularly if everyone chips in.
Apartments were at a great location - yards from the Grand Vans lift to take you over to Carroz, Samoens etc but if you fancied staying in Flaine (which we preferred), there were green and red runs to take you down to the Grand Platieres & Aup de Veran lifts. Please be aware that around 9am, it gets quite busy as ski schools and lifts start running.
We would certainly return to Flaine and these apartments as we all had a fabulous time. Thanks to everyone who made it so enjoyable. If you want to read my review on the resort - check out the skiclub of Great Britain website.

  • Stayed: February 2014, traveled with friends
    • Value
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2  Thank Kennyboyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded March 3, 2014

Dear Sir/Madam,

We thank you for your detailed review of the residence. We are very pleased that you enjoyed your stay and that you found the apartment to be bright and comfortable for 9 people.
We will pass on your praise to the staff, they too will be delighted to hear that everything went well.
We do hope to welcome you back again in the near future,
Regards,

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60 - 66 of 307 reviews

Reviewed February 26, 2014

I stayed here during half term. We arrived at 11.45am the lady said she would see if the room was ready. It was. She gave us key. We had a 2 bed duplex for six people for me, wifey and two girls. As other say it is quite basic inside though did us fine and certainly not big. But it is advertised as 3 star and they tell you that tv is not included unless you pay. So can't complain.

Easy to find, right next to slope. Massive ski locker though no dryer (took my own). Never too busy though we had a ground floor room so I took the skis to our balcony first thing in the morning. sauna and pool fine though does shut at 7pm :-(

I was more than happy that at this place they come and see you for cleaning inspection before leaving. You will need to book this a day or so before departure. This is great as it gives you peace of mind. Unlike others I found that the vacuum cleaners were available most of the time. We followed the cleaning instructions to the letter. That is clean and switch off fridge & leave door open. Empty dishwasher. We washed bathroom floor and hoovered. The inspection gave us a five star rating so they are not going to con you.

I would definitely go back. The staff are great. The guy who sorted the ski passes on arrival. Think his name was Joe…Top man thanks.

My one gripe was that there was a dripping sound at night. Basically there is no down drain pipe from the roof so when water melts it falls and lands on a metal sheet at ground level…outside my window. Torture. I did not report it as I did not think that much could be done. I should have but never got round to it. Thats why I only gave it 2 stars for sleep quality

There is good wifi in reception freely available….

  • Stayed: February 2014, traveled with family
    • Value
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2  Thank BorisLucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded February 27, 2014

Dear Sir/Madam,

Thank you for your kind review of our residence. We are pleased that you were able to get your keys early. We do try and give as many keys as possible before 17h00 as we know that clients like to get settled in as quickly as possible, especially if travelling with children.
We thank you also for respecting the cleaning procedure that is in place. I know that the staff really appreciate this.
Regarding the water dripping, we are sorry to hear that this prevented you from having a decent nights sleep. Thank you for mentionning it on this forum and I will pass on the information to the reception.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2014

Lets start with the good things:-
As others have stated, great location, right next to the ski lifts and ski schools. This however, should not have any bearing on the star rating for this apartment block as I'm bewildered as how it gained it's 3* status.
You pay for your bed linen which you must use for the entire week. You want a change of linen, that will be extra-can't remember how much but €20-30 springs to mind. Towels were extra too.

You'd like to watch telly, that will be €34 for the use of the remote(2 English Channels, the rest are French and German). This too was bought from Argos, in the same era as the furniture, possibly as a job lot.
Toilet paper, no, you need to buy that too.

The other reviews regarding the size of the accomoodation are spot on. We were in a 4 man apartment which turned out to be 2 small single beds next to one another, that took up the whole room-could only open the door half way and the same with the cupboard. There were only 2 of us so we didn't use the two pull out beds in the living room, which was just as well because if there were 4 of you staying in that room (606), there is no way you could store all your ski equipment and suitcases and live with any degree of comfort. We paid an extra £1000 for under occupancy, crazy.
The furniture is straight out of an Argos catalogue-from the 1980's. Tired and in need of replacing-some years back.
There was hot and cold water, it's just a shame that it ran at the same time so you end up either burning yourself or taking an ice cold shower. The shower cord only stretched halfway up the wall fixing so you had to bend down under it to take the shower.
There was no shower mat provided so the water went all over the floor as the shower guard did not offer enough protection. I didn't ask how much that would be but I'm sure it would have been extra.
The ski room has no heating so your boots don''t dry and start to smell of damp (mine were bought brand new that week and still smell). No room to put your boots on so you end up doing that in the corridor-with all the other people trying to do the same.
The people at reception, when there (lunch was a from 1-3:30) were polite and helpful but all too often, not around when needed.
It's possible that all the money has gone into the Swimming pool and hot tub and that's the reason this apartment block got it's 3 stars.
The actual accommodation block itself is straight from the 1970's and is keeping with most of the other hotels and apartment blocks in the resort. It's likely that the owners are trying to ensure everything remains authentic / 'vintage' including the furniture, fixtures and fittings. If you're looking for an old skool experience, don't mind paying through the nose for the pleasure, this is the place for you. If you, like me, just want a decent place to lay your head, have a little room for your family and kit, then look elsewhere.

Room Tip: Avoid 606. Friend had 116 which had a nice patio area straight out on ground level. That seem to ha...
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  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank DMLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded February 27, 2014

Dear Sir/Madam,

We regret that your stay was not up to your expectations and that you found your apartment for 4 people small. Other comments on this forum complement the apartments as being spacious and well equiped.
Regarding the extra costs for linen and television, these are stated on our website and we apologise if this was not pointed out to you.
We are confused by the under occupancy fee that you paid as this is not something that we do. Our prices are per apartment and are not subject to the number of people staying in it.
Most of our receptions are closed between 12h00 and 15h00 as we consider that our clients ae on the slopes or having lunch at this time. Our staff are available in the mornings before clients begin their day skiing and in the evenings when they return from the slopes.
With this in mind, we hope that you do consider booking with us again in the future.
Regards,

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Reviewed February 24, 2014

Stayed here in half term week in February 2014, having booked independently. Location is fab, right next to the Grand Vans lift, and whilst you do have to spend about 75m walking from the boot room to the slopes that was as good as it got in the Flaine Foret area.

We were a party of 5 (2 children, 3 adults) so booked an apartment for 6. Compared to many of the places we have stayed in the French alps, this was positively luxurious!! The apartment was split over two floors, with a double bedroom (shower / toilet ensuite) on the lower floor (where the apartment was entered) with a twin bedroom and kitchen / diner / living space (including sofa bed) on the first floor. South facing terrace had lovely views.

All of the equipment worked, and included a toaster (!), a proper kettle (!) as well as the standard dishwasher, hob, microwave, coffee maker etc. There were proper full sized mugs (!!!!!!) as well as the smaller french style coffee cups, and plenty of crocker / pans etc.

Storage space was limited in the kitchen / diner area (a few shelves on the walls would have been nice), but storage space throughout the rest of the apartment in terms of wardrobes etc was good. As usual we had to put up with the lottery that is electric hobs, and next to the sink there was no space to drain or dry, but the dishwasher worked well.

All the furniture looked relatively new, and the paintwork / decor was unchipped and clean.

The space to store equipment in the boot room was excellent, but the narrow corridors and absence of anywhere to sit did raise a few eyebrows. Not a problem for me (I always put boots on standing up anyway), but not ideal. However, everything felt very secure.

The pool was a godsend (a small injury early in the week) and the hottub was fun outside in the snow. The pool / sauna / hottub did get a bit crowded at certain times in the day, but 10am to 3pm it was always quiet.

Wifi in reception was free and easily accessible, as evidenced by the hordes of teenagers using it every night.

Yes, like other Madame Vacances sites, they march you out of your room in military style after checking your cleaning, but if you read their website and and reviews you'll know about this in advance and probably choose not to pay 80Euros for them to do it for you.

One point worth noting was that the underground car park had a 2m05cm height restriction, so whilst we could get into the car park in our Fiat Multipla with a roofbox, we had to take the box off before we could get anywhere further to part in our allotted space. Again, not too much of a hassle but if we'd arrived a 11pm it might have felt like more of a chore!!

If we were coming to Flaine again, we would certainly stay here again - probably the best French apartment we have stayed in in the Alps.

  • Stayed: February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Matt L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded February 27, 2014

Dear Sir/Madam,

We are delighted that you enjoyed your stay in Flaine and that you found the apartments to be spacious and well equiped. We apologise if you felt that you were asked to leave in a hurry. Please note that during the height of season, with only Saturday to Saturday stays, it is very busy for the staff on site as all the apartments are to be used again that afternoon and there is a lot of preperation to do beforehand. During the quieter periods the departure times can be more lenient.
We look forward to welcoming you back again soon.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2014

You can't get a better location in Flaine than these apartments. Right next to the ESF ski school meeting place and Grand Vans Chair Lift. We were a family of 4 and found the apartments more spacious than we have stayed in previously. We were on the ground floor so we could exit the apartment by the patio door and practically ski to the chair lift. The pool and hot tub were good after a hard days skiing. Flaine was great for family skiing and it was lovely to ski to some of the other villages, but beware as we thought we could get a bus back from les Carroz but ended up having to pay 40 euros for a taxi as there were no buses and the lifts were closing. Make sure you pre-book sheets and towels if you are arriving late. Cleaning the apartment before we left was a pain but it was really expensive to get them to clean it. Amazing meal in Le Michet with hot stones -expensive but well worth it. Overall a great holiday and would go back.

  • Stayed: February 2014, traveled with family
    • Value
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Thank FionaC1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded February 25, 2014

Dear Sir/Madam,

We are very hapy to hear that you enjoyed your stay in Flaine. The apartments do benefit from a fantastic location, the best in the resort, as you said!
We are pleased that you made the most of the pool and the hot tub in the evenings.
Regarding the end of stay cleaning, it is common in French self catering units to clean the apartment when you leave.
We look forward to welcoming you back in one of our residences very soon.
Regards,

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Reviewed February 18, 2014

There is no doubt the apartments are in an excellent location for access to the hill and have great views but that is about all that can be commended - this alone is worth 2 of the 3 stars above

They are exceptionally small - as 2 adults and 2 small children we read previous reviews about apt sizeand decided to go for a 2 bed duplex (6 beds). It was still a tight squeeze. Storage was very limited and it was not possible to leave any doors open - so small were the rooms that all but two doors opened outwards into the main hall and this made access to the cupboards very difficult. The cupboard space was quite voluminous but poorly designed with only one shelf and a handful of hangers meaning most of our gear had to stay in its suitcase on the floor

Despite the official pictures, the furnishings were very cheap and were ageing very quickly. The rooms are not looking anywhere near as good as they do now

We were also told that we would be able to use the TV to play a portable DVD through without renting the remote. This was not the case however

The kitchen facilities were very limited - hob and microwave; no oven and no kitchen work surface and outside of the fridge no food storage space. Our table also only had 4 chairs. We checked specifically (and were assured) that there was a laundry room or washing machine. There wasn't and the nearest was in Flaine Forum which wasnt handy at the best of times, but esp when the lift was broken

The apartments are new but again have aged rapidly. They are self clean but would definitely benefit from a regular deep clean from professionals as dirt build up was evident under furniture and in corners

The stairs were extremely step and narrow making them quite dangerous for under fives. Similarly if you are tall you run the risk of hitting your head on the exposed light bulb that passes for the hall light

All floor coverings were vinyl - a little carpet would have been a nice bonus

The bed linen was very basic, although the heating worked well

The pool and changing area was very small and the pool freezing cold, although the hot tub did get a good report

Wifi in reception was fair, nothing special

Reception service was adequate, not good and there are long periods with nobody at the front desk

We travelled independently, booking direct and got an exceptionally good price (about 55% off list price) through a late booking but i would have been furious with what the standard of the apartment had i paid full price

Room Tip: get as big as you can afford - they are tiny
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  • Stayed: January 2014, traveled with family
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1  Thank craig d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded February 19, 2014

Dear Sir/Madam,

We are surprised to read that certain aspects of your stay were not up to the standard we aim to provide. We have been receiving very positive reviews of the residence this season.
We regret that you found your apartment for 6 small and that there were a few maintenance issues. Please note that our staff are on hand to help clients with anything that they may need or is missing from the apartment.
We are pleased to read that you enjoyed the location of the residence and we hope that you do decide to book with us again.
Regards,

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Reviewed February 16, 2014 via mobile

For a newish block of apartments they are looking a bit tired. The staff don't seem to care about the overall cleanliness of the public areas I saw the same pile of rubbish in the underground car park every day
The swimming pool changing areas stank of urine
But for its proximity of the lifts there's not much to recommend this apartment block shame with a bit more attention to detail from the staff it could be better

Stayed: February 2014
2  Thank JDP0239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ServiceClientele, Responsable relations clients at Madame Vacances Les Terrasses de Veret, responded to this reviewResponded February 17, 2014

Dear Sir/Madam,

Thank you for your review. Your comments are useful to us in order to improve service in the future. We regret that your stay was not up to the standard we aim to provide and we apologise for the poor level of cleaning that you experienced. This information has been passed on to our management team.
We are glad that you enjoyed the location of the residence and with this in mind, we hope that you do consider booking with us again here or in another of our residences.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madame Vacances Les Terrasses de Veret

Address: Flaine-Foret, 74300 Flaine, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Grand Massif > Flaine
Hotel Style:
Ranked #9 of 18 Specialty Lodging in Flaine
Price Range: $76 - $546 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Madame Vacances Les Terrasses de Veret 3*
Number of rooms: 90
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Also Known As:
Madame Vacances Les Terrasses De Veret Hotel Flaine

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