For a 5 star vacation residence it lacks some basic services like a cafeteria.
The breakfast served is a joke.....there were flies on top of the ham and cheese...hygiene was definitely not a priority. They are understaffed - there was only one lady at the breakfast area....and when we arrived, around 10:00 the majority of tables were still dirty.
Our mobile phones didn't have network so we had to use the landline....but in order to use the landline you have to ask reception to unblock the line. No problem with that. However when we called reception to unlock the line the answer was "we have lots of people at the reception, we can't do that now....so you have to wait"....and so we waiting roughly 30 minutes before the landline was activated so that we could make our phone call.
There are no restaurants at a walking distance and although we were told that there was a cafeteria at the residence, there was none....unless you have food with you, or come prepared, you risk yourself of not having any food or restaurants around you.
The apartments are good. Probably the only good thing.
The pool is far too small for the amount of people they have in the summer. The Spa facilities consist of one sauna and one steam room....and a small jacuzzi.....and a gym, with old machines. Very disappointing. I have no idea how they are rated 5 starts......
If I knew I wouldn't have stayed there.
- Official Description (provided by the hotel):
- A car-free resort which blends in perfectly with the surrounding countryside. Luxury residence with an easy access to the slopes "Top of the range", spacious and comfortable apartments. ... more less
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- Also Known As:
- Pierre And Vacances Flaine Montsoleil Terrasses d`Eos
- Pierre & Vacances Flaine Montsoleil Terrasses d`Eos Hotel Flaine
- Residence Hotel Flaine