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“Third visit and would return again”

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Pierre & Vacances Premium Residence Les Terrasses d'Eos
Ranked #2 of 17 Specialty Lodging in Flaine
Certificate of Excellence
Reviewed March 25, 2012

Arrived at just gone one o clock and were given the room key so by two we were on the slopes after buying an afternoon ski pass.
It has to be the best place to stay in the grand massif area, fantastic appartments, loads of good ski runs and as always a home from home for us as a family.
My two boys love the skiing in flaine and because we have been before settle in straight away.
Yes food is expensive but that's skiing, one bit of advice if eating on the slopes the restaurants on les carroz runs are cheaper than on flaine slopes.
Looking forward to next year already


  • Stayed: March 2012
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1  Thank am_barnett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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251 - 257 of 839 reviews

Reviewed March 22, 2012

There are plenty of reviews of this hotel, so I shall brief.

I like this hotel, but there are a few things to discuss.

1st - the ski-in, ski-out. This is a problem, particularly on the way in. The ski lockers are all on piste level, so walk out the back door and you can, in theory ski away. In reality, you go down a blue tree lined path (quite nice), on to a short chair lift and down another blue path to get you to the beginnings of the resort. If you are a competent skier, it's fine. If you are with little ones, it might be tough. The ski in is far worse. You have to go far out of your way to make it in, and the run, in March weather, is wretched.

2nd - the wi-fi is a pain. Leave your device on standby and you'll have to login all over again. It's better than it was last year, but still barely average.

3rd - the pools. Outside pool is really nice on a sunny day. How big does a pool need to be? You go swimming after skiing to unwind and cool off. Inside pool is supposed to be a hot tub, but is really a toddler pool half the time. Nothing wrong with that, but with both, your experience is varied depending on your timing.

4th - the facilities. Kitchenettes are tiny, bedrooms are low on storage, but are still much better than your budget "bunk bed in a corridor" affairs.

This is my second time to Montsoleil, and I'd go again, because I like the location, and I like the ambiance.

Room Tip: search out their email address from the Pierre Vacances website and email them direct. we asked for...
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  • Stayed: March 2012, traveled with family
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1  Thank Andy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2012

We loved our room, although having a shiny wooden staircase in the apartment was not the best idea, our kids would fall down the stairs on an almost daily basis. The skiing of Flaine is fab and we booked the hotel as it was supposed to be 'ski in - ski out', which it is. Yet not if you have 2 x 4yr olds who can not ski. The ski bus was prompt and good but a pain getting and to and from the ski area. The bus also only ran from 8:30am - 6:30pm so not exactly round the clock, there is a complimentary shuttle bus but that only runs from 6pm.

Like another reviewer has said the wifi is poor, we had to unfortunately stay in touch with our office and ran up a massive data roaming charge as we could not rely on the wifi.

The outdoor pool is quite cold, but the warm jacuzzi indoors is fab and my 4 year old twins loved it.

Ok stay but marred by problems getting to and from the location to the ski area, which is a shame as the staff were friendly and Flaine is quite lovely (if you like concrete)

  • Stayed: March 2012, traveled with family
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Thank ahd_plusthree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 14, 2012

Let’s get this out of the way : Flaine is about as ugly as a city in the mountains. Everyhing is built out in concrete buildings of 4 to 8 stories tall; there are no chalets, nothing charming.

Luckily, this residence is not in Flaine, and it’s quite nicely built with lots of character and warmth (wood). Therein also lays the problem: you’ll be commuting every day to get to the centre or to go skiing. Sure, the residence says it’s “ski-in, ski-out”, but it’s not that simple. In fact, they even have to give you instructions on how to get to the real slopes and back to the residence. For the record, from the 3rd floor where the tiny ski-locker is located, you can reach a little 4-seater lift (TS Gérats) which seems almost built on purpose for the residence. But to get back, you’ll first need to take a huge 8-seater lift (Grands Vans) which takes you to the top of the mountain, to afterwards get back to the Gérats lift. It’s a blue slope and my 4 year old could manage it. However, it took her a long time to do it; so certainly taking the bus would have been faster! Check out my picture for details.



Apart from the location, the residence is very nicely decorated. The rooms are tiny, but also charming. We rented the smallest room, so don’t make that error. I didn’t find it adequate for a family of 4. The bed is a convertible sofa, not very comfortable, but at least it didn’t have springs coming through the mattress.



The pool area is very nice, but tiny as well. The jacuzzi is the only really hot pool you can use in the winter. It’s probably made for around 15 people. The outside pool is much larger, but it’s only 32 degrees, so it did feel cold when I was there (temperatures ranged from -15 celcius to about 3 degrees). The sauna has space for 6 people, as does the hammam. Considering the residence has hundreds of occupants, this seems under scaled to me.



Staff was always very friendly and polite, nothing to add there. They organize nice little attractions such as marshmallow melting, or story telling for kids, as well as a magician evening (very funny by the way!).



The WiFi is free but way under dimensioned as well. I did several speed tests and you couldn’t get 1Mbps download, but upload was always over 1Mbps, which just shows that there were too many people downloading things. Also, the way you have to enter a stupid code every 5 minutes is just too tedious in my opinion. I mean, what are they afraid of, that some passer by will use their free WiFi? Hard to imagine as the residence is way out alone in the middle of nowhere!



Overall, I’d give it a 3.5 star for the charm of the residence and kindness of staff. Location however is poor, as is the infrastructure. I would not recommend this residence for families with kids under the age of 10, unless they are very good skiers.

  • Stayed: February 2012, traveled with family
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1  Thank Daniel1200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2012

Four of us stayed in one of the apartments with 2 bedrooms on week of 25 February 2012. The apartment was really well kitted out, the beds comfortable and there was loads of space - not sure how it would be in one of the smaller rooms. They've obviously listened to feedback because there's no large deposit any more - just 30 Euros for the ski locker and Wi-Fi now works in every room and is pretty reliable, you just need to ask for your own pass code in reception.

Reception staff are all vey friendly and speak good English and can't help enough when it comes to recommending and booking restaurants etc. The free shuttle bus service is fabulous so if you don't fancy walking any where they can take you or pick you up from anywhere. All the places we went would call the hotel when we wanted picking up so location really is no issue and even then it's probably 10 mins walk down the hill to Flaine Foret and then the tram thing will take you down to Forum - may be 15 mins walk back from Foret up the hill so really no issue unless you're in full ski kit, which you never need to be because the ski in / out is just fabulous.

The ski out is really easy and if you don't fancy skiing down the quite long and busy and can be quite cut up / moguly blue Tourmaline run you can ski past that lift and either ski the red Satan run to Forum or get the travelator up to the nursery area, green practice runs and also a green run down to Forum and more lifts if you want. Getting back it's easy so long as you're happy to take on Tourmaline and if you don't fancy the track to the hotel, you can carry on down Opale and stop where you join the slope in the morning and just pole back the 100 yards or so back to the ski lockers pretty much on the flat so no bother.

After a day's skiing the steam room, sauna, jaccuzzi and out door pool are just great and the views over the mountains are stunning, Of course it can get busy but I never had a problem getting in to everything if I was patient and it was a good place to meet people and get some tips on where to go and what to do. Kids can be a problem at times, but not too bad really and it's only fair they have some fun too.

As for draw backs, not many really. There's not much to do if you're not skiing or boarding so take some entertainment in case the weather comes in or you get injured. The only free English TV is BBC world and CNN. Outside the hotel, there aren't much in the way of restaurants and they're all quite samey - a lot of pizza and local cheese dishes - not great if you're a vegetarian especially. Prices are also expensive, especially for beer where you'll be lucky to get a pint of standard lager for less than 8 Euros, which is nuts!

Room Tip: If you can afford an appartment with more room than you need the extra space was good. Views were e...
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  • Stayed: February 2012, traveled with friends
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1  Thank Kohchang_1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2012

We keep going back to this resort. We always book a 3-piece espace, and it works very well for our family of 5. We enjoy the well equipped apartment and the luxurious wellness centre. It is a ski-in/ski-out location so that each family member has the freedom to go and/or stop skiing whenever he/she wants to. The sofa bed in the living room is of excellent quality; our kids always fight over it. Even our 19 year old, who is close to 2m in height!
Staff is friendly and helpful.
The only peculiar thing is that the convenience kit for the kitchen comprises only 6 tabs for the dishwasher. So every time we forget to bring them with us, we rush to the store to buy a full package anyhow, the day before we leave. The hotel offers you to buy an extra convenience kit, but that service doesn't come cheap at the cost of 10 euros. We would be helped with a few extra tabs in the kit that comes with the deal!

Room Tip: South side has the better views, although north side is not unpleasant.
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  • Stayed: February 2012, traveled with family
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2  Thank annes64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2012

Feb half term. 2 adults, 2 teenage kids.
I can see why some rave about this place. Compared to most French rabbit hutch accommodation, it is nore spacious. Rooms are showing age - all our cupboard shelves fell down because the side was coming away from the back of the unit, repair man gave it a kick, but didn't fix it. Speaking to some owners there, this is a common theme.
What I cannot understand is they build self catering apartments and then provide no shops, bars or restaurants ?? OK the ski bus is handy and it's a 10 minute walk to Spar, but it's just daft !
You can order bread etc the night from reception, but that's it.
No idea where other contibutors have found the big ski locker ! OK the room is big, warm and heated, but the lockers are tiny, especially if you have a snowboard. not enough benches and at peak time, you need to be patient to get in and out.
It is is ski in/out, but only just. Ski out is fine - a gentle slide to the short Gerats chair that links to the main resort. But ski in ? What a hassle. You have to get the Grand Vans Chair and come down the Tourmaline red run. A nice run, but the lower part gets narrow, bumpy, icey and crowded. OK for me, but not good for beginers or the nervous. Then back up the small Gerats chair. and down to the apartments. Once you've seen the mountain food prices, you'll make the effort to get home for lunch ! 9 euro for soup, 18euro for burger and chips. Total rip off.

What else. Some have mentioned spud peelers and a sharp knife - our kitchen was well stocked. Staff were very helpful, sauna, spa etc were fine, Rooms too hot ! No shortage of hot water.


Intrawest got it right in Les Arc 1950, but have failed here.

Would I go back ? Probably yes as the snow record is good and the apartments are OK. I hope to not ski in France again however as the prices are a rip off. Austria or Italy for me next time .

Room Tip: Get a back facing room and use your balcony as a freezer. Front rooms do get a great view.
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  • Stayed: February 2012, traveled with family
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Thank fuzzysid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pierre & Vacances Premium Residence Les Terrasses d'Eos

Address: Les Terrasses D eos, 74300 Flaine, France
Location: France > Auvergne-Rhone-Alpes > Haute-Savoie > Grand Massif > Flaine
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Ski-In / Ski-Out Swimming Pool
Hotel Style:
Ranked #2 of 17 Specialty Lodging in Flaine
Price Range: $122 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pierre & Vacances Premium Residence Les Terrasses d'Eos 5*
Number of rooms: 311
Official Description (provided by the hotel):
A car-free resort which blends in perfectly with the surrounding countryside. Luxury residence with an easy access to the slopes "Top of the range", spacious and comfortable apartments. ... more   less 
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Also Known As:
Pierre And Vacances Flaine Montsoleil Terrasses d`Eos
Pierre & Vacances Flaine Montsoleil Terrasses d`Eos Hotel Flaine
Residence Hotel Flaine

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