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“Very disappointing for a Novotel”

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Novotel Chumphon Beach Resort&Golf
Ranked #4 of 19 Hotels in Chumphon
Thailand
Level 4 Contributor
33 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Very disappointing for a Novotel”
Reviewed August 21, 2011

Stayed here as a stopover between Phuket and Bangkok. Have often thought of staying here, so I thought I would give it a try. What a disappointment! My route from the highway took me right through Chumpon, which was ugly and a waste of time. The rooms are okay, but the whole feel of the place is that it is slightly rundown. There is certainly very little to do and it is not right on the beach as one might expect. There is a road between it and the beach - and the beach is not worth visiting, anyway. Sol skip Chumpon and rather head for Hua Hin, where there are decent hotels.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank peterxhosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelChumphon, Manager at Novotel Chumphon Beach Resort&Golf, responded to this review, September 1, 2011
Dear Sir/Madam

Thank you for choosing Novotel Chumphon as a stopover between your Phuket and Bangkok trip. Sorry to hear that the route you took from highway was a complete waste of time. The road is under construction as the local authority is expanding for more lanes. On site, there is a 9 holes golf course, gym and a wellness where the clients can choose to spend their time relaxing. Another option would be islands day tour. Yes, the beach and the hotel are separated by the road which is similar to Pattaya, Jomtien beach as well as Patong beach in Phuket. However, should Novotel Chumphon in anyway be of service to you, please do not hesitate to let us know. We are looking forward to the pleasure of having you with us again in the near future.

Sincerely yours
The Management
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Utrecht, The Netherlands
Level 6 Contributor
81 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed July 29, 2011

I have twice stayed at this hotel. From my observations it is by far the best hotel in Chumphon. I only stayed here on my drive back from Phuket to Bangkok. My observations are therefor based on just two one night stays.
I found the rooms offering lots of space. They were nice designed with a modern look.
The bath rooms were also very large with a big triangular bath.
The hotel includes a fitness center, spa and connects to a golf course next door.
Across the street you find the beach. It is not much of a beach but still ok for me who will not spend hours on the beach anyway.
The restaurant had a large selection of food both Thai and international. When I stayed there during the low season breakfast was included and ordered a-la-carte. When it is more busy it is a buffet breakfast.
Having your own transportation is recommended as the location of the hotel is a bit remote.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RonaldInBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelChumphon, Manager at Novotel Chumphon Beach Resort&Golf, responded to this review, August 1, 2011
Dear Sir/Madam

Thank you for the comments on how you really feel about the hotel.

With this, we even have to step up and maintain our standards as we already knew what we are capable of. Please feel free to let us know where we still need to improve as it is only help us to serve you and other valued guest better.

Once again, we thank you for the comment and looking forward to servicing you again soon.

Sincerely yours
The Management
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Abu Dhabi, United Arab Emirates
Level 6 Contributor
112 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed July 20, 2011

Due to the location between Bangkok and the south of Thailand my wife and I stayed there a couple of times overnight on our route to the south The resort is located near the beach (not the most beautiful one in Thailand) and has usually good rooms for an affordable price. The rooms are spacious and clean. The resort has usually a low occupancy and you can really relax there. We were usually happy with the service but this time it was very bad. Even though it was los season they raised the price. But they cancelled the breakfact buffet and we had to eat ala carte. This was one of the worst breakfasts in my life. The capuccino I had to pay extra and the bread basket I ordered was a mini croissant and one (!) piece of toast, no muffin or danish. Again usually we were happy there but this time I have to say you can get much better better value if you are staying in one of the local resorts as they are much cheaper. We will not come back.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank SAT33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelChumphon, Manager at Novotel Chumphon Beach Resort&Golf, responded to this review, July 26, 2011
Dear Sir/Madam

Thank you for choosing Novotel Chumphon Beach Resort and Golf to be your home away from home. We do appreciate your feed back and the constructive comments. With this, we will definitely looking into ways to improve our breakfast services especially on the very low occupancy day. We do hope to welcoming you and your family to stay with us again in the very near future. In the meantime, please do let us know should we be of service to you for your next southern trip.

Sincerely yours
The Management
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A TripAdvisor Member
Reviewed July 20, 2011

The hotel was very big but it made me feel somehow lonesome. There were very few guests though it was Saturday. The staffs were not active. The breakfast was not good enough. THere were not much dishes. I don't want to stay here again for leisure.

  • Stayed July 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelChumphon, Manager at Novotel Chumphon Beach Resort&Golf, responded to this review, July 26, 2011
Dear Sir/Madam

Thank you very much for your patronage and the positive comments. We will be looking into improving our breakfast in terms of variety. For the services in term of staffs are not active, we have already rectified this. Our department heads together with the training department have put in more times and effort to ensure the smooth services. We do hope to have you and your family back with us again.

Sincerely yours
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg
Level 5 Contributor
73 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 5, 2011

We had planned this hotel just for an overnight and as Novotel is ok in Europe I booked without looking to much into the details , a mistake! The Rooms are shabby , the bar was closed, the food out of the restaurant - we ordered Thai after we we saw the desater in the making at the neighbouring table with Non Thai Food - mediocre. Breakfast Buffet minuscule and sub standard. On the positive the pool is nice and relatively big and the gym downstairs definetly worth a go, the golf course looked ok too but I am not a golfer so no clue if "goodlooking" is enough :-)

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank zuperzigy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelChumphon, Manager at Novotel Chumphon Beach Resort&Golf, responded to this review, July 2, 2011
Your complaint was noted. We will seriously look into each item as described. The management is looking forward to serving you again in the future. Of course, you will be assured of the best service you can find next time around.
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St. Cyrus
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed March 13, 2011

We stayed in the hotel for just one night with our son and his wife – it was simply an overnight stop before picking up a ferry to the islands. Pick up from the railway station was on time - even though we had booked months in advance and the train from Bangkok being late. Note: if you are travelling on by Lomprayah Ferry, let the hotel know and they will arrange ‘free’ transport to the ferry terminal – which is a 10 minute ride and the hotel is the right side of Chumphon for the terminal.
Staff at the hotel were welcoming and checking in and out was painless. We reserved rooms with a pool view but what we were given stretched the imagination of a pool view. The accommodation was clean and comfortable – although a wee bit spartan from a decor point of view. For a one night stay it was adequate.
The hotel has a gymnasium and a couple of pools which were of a good size. Breakfast was good with plenty of choice – western or Asian food. We ate an evening meal at a small beach cafe just opposite the hotel; the food was stunning and the price equally stunningly low.
Internet access is available in your suite/room if you pay for it – something that is not made clear at the point of reserving the room, which does state “Our superior room mixes modern Thai décor, ergonomic comfort and high-end facilities such as WiFi Internet”; which gives the impression it is part of the room rate, but then again, the devil is in the interpretation! Novotel need to re-think the wi-fi policy as the cost to provide access is peanuts.
Having given the impression of being a bit down on Novotel Chumphon, I think for what we paid it was a good deal. We use Novotel a lot on our travels and whilst the standard is never going to match, say, their Sofitel offering, the Novotel Chumphon does offer travellers a safe haven.

Stayed February 2011, traveled with family
Helpful?
Thank jeadamsuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelChumphon, Manager at Novotel Chumphon Beach Resort&Golf, responded to this review, June 21, 2011
We thank you for your enjoyable stay with us and very appreciated for your review and any comment which we can improve for future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Chumphon Beach Resort&Golf

Property: Novotel Chumphon Beach Resort&Golf
Address: 110 Moo 4,Paradonpab Beach,Paknam, Chumphon 86120, Thailand
Location: Thailand > Chumphon Province > Chumphon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 19 Hotels in Chumphon
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Chumphon Beach Resort&Golf 4*
Number of rooms: 86
Official Description (provided by the hotel):
The Novotel Chumphon is a 4 star hotel on Parandonpab Beach, 15 km south of Chumphon along the southeast coast of Thailand. The perfect place for a dream holiday, the resort is easily accessible by road and rail and is 60 km by boat from Ko Samui. Set ona golf course, the hotel offers 86 rooms, excellent meeting facilities, two bars and two restaurants serving an array of local seafood and international cuisine. Guests enjoy direct beach access and the spectacular clear waters of the Gulf of Siam. ... more   less 
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Also Known As:
Novotel Chumphon Beach Resort And Golf
Novotel Chumphon Beach Resort & Golf Hotel Chumphon
Chumphon Novotel

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