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“Disappointing”
Review of Ambiente

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Ambiente
Ranked #123 of 157 Ella B&B and Inns
London, United Kingdom
Level 5 Contributor
59 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Disappointing”
Reviewed February 16, 2013

Having previously stayed in Ambiente a few years ago - it was a shame to see that the place seemed to have declined on all levels. The room we stayed in was somewhat neglected i.e grubby walls and the wardrobe door was hanging off its hinges. The food, which in the past was a real plus, wasn't good either and overpriced for what you get compared to other similar range places. The staff generally appeared miserable and weren't particularly friendly, although to be fair, there were several power cuts at the time of staying which probably did not help staff morale . The main selling point is the view which is stunning and the garden terraces areas are better maintained with a lot of different sitting areas. I hope in the future the place returns again to how it was once was , but as it stands we are not intending to return back in the future

  • Stayed February 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Service
Helpful?
Thank SophieKettle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Maastricht, The Netherlands
Level 5 Contributor
56 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 2, 2013

the view of the place is nice and that is probably the reason that every evening tourists are dropped there by the drivers. it's all poor you get there and the food and hospitality is awful. First advice: don't let you drop there and avoid that place. If it happened you to be dropped there, don't let them spoil your evening and go immediately to the lovely Ella-village for a good restaurant.

Room Tip: many good other places available in Ella
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank Paul-Karin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ella hotels

Colombo, Sri Lanka
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 31, 2013

We stayed here for two nights January 2013. The view is spectacular and hard to match in all of srilanka (we travelled all over for 4 weeks). However on both nights the resident and neighbouring dogs kept us awake with incessant howling and barking. I had to get out of bed three or four times a night to scare them off from outside our door. It really spoilt what could have been a magical stay in Ella. I did mention it to the staff on check out, but they simply spoke amongst themselves in Sinhalese - I mentioned it again to the manager in the hope of some sort of acknowledgement, again, to no avail. I'm not one to moan but if you value a good nights rest don't stay here, if not then enjoy the view!

Stayed January 2013, traveled with family
Helpful?
Thank Kept123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Level 5 Contributor
51 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 23, 2013

Looked nice too bad that the management is completely dishonest! We had reservations for over a month and even confirmed by phone the day before our arrival. Arrived at 6 pm only to be told that we had no reservation and there was no room. Was shown the reservation book in which all reservations were written in PENCIL!

If you are planning on staying have a back up plan!

Room Tip: When making a reservation request that they use a pen!
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Stayed January 2013, traveled as a couple
Helpful?
Thank CEOCAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 3 Contributor
14 reviews
12 hotel reviews
Reviewed January 19, 2013

The view is literally breathtaking, overlooking Ella Gap and a large waterfall it seems like it is taken directly from the movies. It appeared as though all the rooms had the same incredible view.

However, the room left plenty to be desired. The pros: hot water and strong water pressure in a large, very basic, bathroom. The view, of course, is a huge pro. The bed was comfy and sheets clean.

The food was just ok, we ate both dinner and breakfast here. The rice and curry had to be ordered 3 hours in advance which is common in Sri Lanka, but the wait staff hounded us (three different gentlemen coming to our room) to order dinner at 3:00 pm which was difficult because we didn't know if we were eating at the guest house at the time! English was limited but we were capable of making ourselves understood.

The Wifi worked off and on and was disabled (I assume) at about 11 pm and was turned on the next morning at about 8 am.

In my opinion, the true problem with this hotel is the amount of creepy crawlies and creatures in the rooms. I understand we were in the hills of Sri Lanka, but we had stayed in a beautiful guest house immediately prior and experienced no bugs or animals coming into our rooms. At Ambiente, there was a creature of some sort living in the rafters of our room. The constant scratching and running across the ceiling was unnerving and even woke me up in the morning. We asked the staff to come and help us get rid of whatever it was, but due to our inability to speak Sinhalese, or, lack of knowledge of exactly what to do about it, they left without helping. So I listened to that creature scurry across the ceiling most of the night and all of the next morning. There were dead bugs in the bathroom and 3 inches deep in the light fixtures. Our mosquito net did the job, but was barely large enough to cover both the beds and was extremely dirty.

Go for the view, perhaps stop and eat at the restaurant, but don't stay at the guest house.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JessAnn2772
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chamonix, France
Level 5 Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed December 12, 2012

The view here is amazing, but... On arrival i asked for the room to be cleaned again as it was so grubby. the mosquito net was dirty and had fleas living in it. The sink waste had a hole in so every time we ran water the smell of drains wafted up.
At dinner the rice smelled like old socks.
Having said that, the bed was ok, and we slept ok. Egg curry for breakfast was ok.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank lisachamonix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Level 4 Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 2, 2012

We stayed 2 nights. The view is really great but that's about it. Rooms are more than basic. Food and service was really bad, so we had dinner in town on the second evening.
The only positive thing is at least the manager listened to our poor feedback when we left.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liv_and_Bri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ambiente

Property: Ambiente
Address: Ella, Sri Lanka
Location: Sri Lanka > Uva Province > Ella
Hotel Style:
Ranked #123 of 157 B&Bs / Inns in Ella
Number of rooms: 7
Official Description (provided by the hotel):
Ambiente is a simple but clean and welcoming guest house, with nine perfectly acceptable rooms. Seven bedrooms are en suite and the other two rooms share a conveniently-located bathroom with shower, toilet and wash basin. There is also a small restaurant offering predominantly Sri lankan dishes. All rooms, and the restaurant, have balconies overlooking the hills. Activities can include: treks to nearby caves and waterfalls, or to Lipton's Seat, birdwatching with local guides, cultural tours (Dowa cave temples, Maligavila Buddhist statue, Haputale monastary, Adisham), train journeys from Ella and a visit to Horton Plains. ... more   less 
Also Known As:
Ambiente Hotel Ella

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