We only spent one night at this hotel, and maybe our rating would be higher if we had spent longer. The room was certainly large, clean and comfortable and the view was amazing. But while we were there we did not experience any of the great service others have commented on, and there were lots of hiccups not expected at a hotel in this price range. Only one cake of soap to share between sink and shower, blackouts in our room that we had to tell staff about (there was power in lobby area, but not in rooms), erratic (really non existent) wifi in rooms, mould on bread at breakfast (quickly replaced when we pointed it out). This would all be fine and acceptable if we were paying $80, as we have done in other hotels in Sri Lanka - but this hotel was double that price. Unfortunately, our stay was disappointing.
- Official Description (provided by the hotel):
- Mountain Heavens hotel in Ella has been refurbished with a concept of exclusivity for those who relish nature & adventure. Consisting of eight luxurious rooms complete with all modern amenities, the Mountain Heavens boast of the best view point over the famous “Ella Gap” in the midst of diverse vegetation. ... more less
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- Also Known As:
- Mountain Heavens Hotel Ella