FYI I mostly agree with the positives from other reviews but in comparison to other hotels that I will review it was definitely below average.
++ Service was friendly. Views were excellent.
+ Wifi was available in the room.
+/- Dinner was offered in the room which was helpful given a long drive to Ella. The dinner was poor but given the point below the only option at least when we visited.
- While a cheap ride into town, in rainy conditions it was the only time our guide advised eating in the hotel. Plan on at least half board.
- Bugs. Yes, going to Sri Lanka and expecting a sterile room is ridiculous but we received more stings here than any other hotel and insects were definitely more prominent in our room.
- Breakfast was meager compared to every other hotel. Not bad simply inferior. Probably should have ordered the Sri Lankan breakfast but not offered and so we did not know about it.
- Occasional blackouts
-- Value. This was the most expensive hotel of the 5 in Sri Lanka and offered the least services/amenities. Truthfully while I did not specify a regular room, I was given the deluxe room and so some of the points above maybe specific to that room. A surprise $30 on top of the most expensive room left a bad taste. No notification either by email correspondence or at checkin indicated that a deluxe room was part of the reservation.
- Official Description (provided by the hotel):
- Mountain Heavens hotel in Ella has been refurbished with a concept of exclusivity for those who relish nature & adventure. Consisting of eight luxurious rooms complete with all modern amenities, the Mountain Heavens boast of the best view point over the famous “Ella Gap” in the midst of diverse vegetation. ... more less
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- Also Known As:
- Mountain Heavens Hotel Ella